point of sale software

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point of sale software

The power of Ad Hoc reporting

POS SOFTWARE

The Techopedia explains here, Ad Hoc reporting as "reports that are put together creatively by users in real-time, rather than pre-designed according to a template." and for "one-time reports that are done in a customised way, to provide results for one specific question or objective." 

What it is that as the demands on businesses are incredibly varied, all the time, the business is being asked answers to specific questions which are hard to get from standard reports. 

For example, a stationery supplier, might be asked by a customer can you get the  BIC Australia pens that are about $6? Yes you could probably print a 20 report on BIC Australia and look through it, it can be done, but it is going to take time. Plus if the customer wants the purple one, it is going to take more time. 

As a rough approximation, I would say 80% to 90% of your reporting needs are of this type. A person has to find a specific piece of information, an invoice on a date, which item had the $2.30 discount, who served a person who brought this item, etc.   

Now if you ring your point of sale software provider, they might be prepared to add some options to do this, but it will take time by then the customer is long gone.  Generally, Ad Hoc reports are needed now, and for single use only so it is not worth the time and effort to do it.  In fairness to the developer of your POS System, there is a limit to the number of business questions that can be anticipated and programmed in advance. So the solution is that you spend some time, probably over a telephone call to your software expert and sweat it out.

This is what Ad hoc reporting helps as it allows almost unlimited flexibility enabling the information to be easily found instantly.

Let us do an example to show you the power of our software.

Above was a simple example; that I want the code of a stationery product that is about $6 for BIC Australia.

So what I could do is go to the register reports and select a full listing.

 

I now ask for BIC but note it does not have a question cost price, with ad-hoc reporting you do not need to worry as it is not required.

 

I then get this excel listing.

I go over the column labelled Wholesale price.

Press on the top Sort & Filter

Then press select turn off all the costs.

Then I click on all the costs that are about $6.

In this case, there is only one, and it is listed immediately here.

 

The code I wanted was 41330, pretty nifty. It took me about a minute.

Ad hoc reporting reaches beyond your static pre-defined software that traditional software provides, allowing you an enhanced interactive end-user experience.

 

 

 

 

 

 

 

 

 

 

 

 

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Weight and scale integration

POS SOFTWARE

Scale integration to point of sale software

For many businesses, many products can be sold by weight. If so, what we provide is a fast, simple to use and accurate integrated point of sale software and weight scale together that will instantly boost your efficiency, speed of processing and customer service. 

As it is integrated, it can help decrease shrinkage.

Also what we can do is use scales create a weight-embedded bar that can be read by the barcode at the point of sale as well so increasing checkout speed and improving your efficiency.

 

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Retail Inventory - Buying

POS SOFTWARE

Price changes history

 

One of the most time-consuming tasks and daunting tasks in retail is setting the right price, the next is trying to justify your prices to a customer who comes in and suddenly makes an issue as what the price of a product was and why now is it different. Another example would be a supplier rep who is now in the store or phone, and you need to check old costs.

So we have made a unique screen to help you so you can get the answer instantly. 

In the stock item, you will find a Price Change screen marked in green above. 

Now when you click that, you get another screen with the cost price shown in red and see the blue arrow, you have your retail price. 

Now you have a full history of the costs and retail prices, and you can go up and down by dates. This can help you determine your retail pricing strategy to use in determining the right price for your products.

Note: You also get a lot more information on the screen and on the bottom which I will discuss later.

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Barcode scanning

POS SOFTWARE

Here are seven tips to improve your barcode scanning rates at the point of sale.

Experiment with your scanner what height it reads best the barcodes that you use. This will vary depending on what barcodes you use and your barcode reader. Take a few items, try and scan them and see what works best.

Try if possible to avoid scanning the barcodes in places with bright lights eg outside on a sunny day and clients of mine in a bar have reported problems with the lights flashing in the bar. What you want is a low steady continuous light.

Make a convention in your shop where you are going to stick the barcode, front, top, back, etc and try to stick with it and if possible this will save people having to hunt for the barcode.

Try an put the barcode straight, as well as making it less of an eyesore, sometimes not having the barcode straight can cause problems to a scanner to read the barcode.

Try and avoid putting barcodes on shiny objects, for example, a product like this when scanned as the light will reflect back into the scanner can cause problems. 

Cleaning your barcode scanner and printer can help a lot. A rag and some cleaning material can often do wonders.

Remember dirty or wet barcodes or barcodes with staples are not good for scanning. 

 

Note: A better printer and barcode scanner can help too. 

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Cheques remember them?

POS SOFTWARE

Bank slips

If you want an example of how quickly the economy is moving, look at cheques? 

In 2015, when I looked at a few of my clients' information cheques made up about 20% of all payments. Since then it has dramatically fallen. 

Today its become so minor in retail that one of our competitors has announced that they are pulling out support for cheques. They may be right as so many of my clients have stopped taking cheques mainly as so many people now days do not have or do not use a cheque account.

If current usage trends continue, I expect in retail as a payment method it will disappear entirely by the end of this year. Then we will review the situation.

 

 

 

 

 

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Planogram a discussion

POS SOFTWARE

A planogram is a diagram that indicates the placement of retail products on shelves to maximise sales.  

It does not have to be rocket science, here are two planograms, the top one will cost you nothing to make and will take you once you age organised less than an hour, details here and here.

 

Planogram

And this one will cost you thousands, see details here.

Of course, the first does not do as much as the second but as we say "we get what we pay for." The ability to do product placement is minimal in the first one. Still, it is better than nothing. 

Budget

My clients widely use planograms before they do a shop fit. However, some of my clients do it regularly monthly or quarterly. Two main reasons, the first is that it gives them more control and it does improve their sales. The figures thrown around is somewhere between 1% to 10%, most probably closer to 1%, So if you are doing a million turnover a year with an average margin of 27%, you are looking at  $2,700 to $27,000 extra profit a year. This will give you as a first level approximation a rough budget. An hour a quarter can be justified.

Measuring

Keep it simple. I would suggest an SMB use three measurements

1) Number of sales per linear metre

2) Profit per linear metre

3) Shoplifting per linear metre (this you would do after a stocktake)

 

Finally please do not be concerned if you do not have everything right, 80% is better than nothing.

 

 

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Retail Customer Retention

POS SOFTWARE

 Customer Retention KPIs

Typically in retail today, they say that about 20% of your customers today will never buy from you again. If it costs you $50 to $100 to acquire a new customer then for every 1,000 customers a year replacing those 200 lost customers is costing a retailer between $10,000 to $20,000 a year. This figure is almost certainly based on large retailers, not SMB but it does show the extent of the problem.

It is called the *churn*

The problem is that there is no simple solution and in fact, there is *NO* total solution. In Australia, for example, almost half the Australian population moves house during the past five years, it is about 16% a year.

I know I moved recently as such I have changed my newsagent, my supermarket, my pharmacist, my dentist, many but not all of my restaurants, etc. I certainly was not dissatisfied with any of these businesses, far from it, it is just that now I am too far away. 

So if you have a customer who comes regularly for ages and now for some reason you never see them, this is a common problem in business but here is a way of detecting who they are.

In your point of sale software, go to the main menu and click on "Customer Reports" as shown by the green arrow.

 

 

Now go to "Customer accounts" and then go "Non-Active Accounts" as shown with the blue arrow.

Now just go into the basic section in criteria and this will pop up.

Put in some appropriate dates

Now off will pop out a list of all those customers who no longer trade with you for you to investigate. As a punt, I would say about a quarter you can do something about.

This will not help you of course with those that do not have an account.

 

 

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Omnichannel vs. multichannel retailing

POS SOFTWARE

Omni-channel retailing is now all the buzz in retail, a recent example I spoke about here was from Tabcorp which in their  Retailer_Information_Pack_Tatts in their future marketing plans show this diagram to show how much extra business they get from a retail customer if they can get him to go online too.Digital comparsion

Figures although not as large as this is being quoted for Omnichannel retailing from other sources. Our clients through their websites are showing significant increases too although again not as big as this. Still, it is a decent increase, and so we are seeing a steady movement with our clients moving online.

What we are moving into the older multichannel retailing which many of my competitors still sell, where you keep using their point of sale software for the shop and something else for an online shop to the newer Omnichannel marketing where you have one software system, and it handles both.

The advantage of this from the retailers perspective is that your information in this omnichannel approach is in one spot, not two or three different systems, eg you do not have one customer three times in each system, you do not have a stock order three times, you do not have to do your pricing three times, etc.  Plus you do not have to do a lot of work to match up information in two or three different systems which is quite difficult as different systems behave differently.

This is why a truly unified commerce system like ours which has the POS software and the website in one system is much better. Using it you can track financials along with stock, sales, customer, etc. all the pieces of retail all in one system.  It’s the next step in retail technology.

Contact here our experts to discover how our unified commerce retail platform, can help you deliver the customer experience of tomorrow.

 

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WINERY POINT OF SALE: Gracebrook Stables

POS SOFTWARE

Gracebrook vinyard Whitfield in North East Victoria is the Gracebrook Vineyards a lovely winery, it rates 5 out 5 on trip advisor.

 

It has quite a reputation and packed out every weekend, you need a booking just to get a place. So we were very pleased after they went looking at many winery, restaurant and cafe software systems they picked our POS system. These guys wanted the best. As their restaurant is often absolutely packed and they needed something that could handle efficiently the volume.

Here are some photos and if you intend to go past, I do recommend a visit.

It has an outdoor restaurant 

 

Gracebrook vinyard outdoors

An indoor restaurant  

Gracebrook vinyard indoors

A wine bar

Gracebrook vinyard wine bar

Another outside restaurant 

Gracebrook vinyard outdoor restaurant

Wine tasting

Gracebrook vinyard wine tasting

So what they needed was a POS company that has a firm understanding of the hospitality and restaurant industry. So they came to us as they wanted our winery point of sale software that gives vineyard owners the functionality and flexibility they need. Our software can do it all and provides the tools and features they need to provide superior service.

POS Solutions is one of the few POS software that can provide the technology to conduct all your winery including the tasting room operations from a single platform.

 

I have been to this Winery around 3 weeks ago on a sunday. Yes, it packed. Luckily the guys had made a booking.
Lovely menu, great service...Would recommend a visit and would definitely go back.
Great work guys, keep it up.
Rob!!!

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The future of cashdraws, SmartTill

POS SOFTWARE

A new range of cash draws are coming on the market, with some very neat functions in them. This is the SmartTill.   

One functions that they have that I particularly liked is that this one has a weight scale inside of them if any unauthorised cash is taken out of the till, the till instantly sends an alarm. 

Check out this video at 2 minutes 50 seconds to see it in action.

I expect in about a year we will have an Australian version available for our clients.

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