Last Updated: August 28, 2025
Our Commitment to Your Privacy
At POS Solutions, we take the protection of your personal information very seriously. We are committed to handling your data responsibly and transparently in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, disclose, and protect your personal information. We operate in Australia and comply with our country's relevant privacy laws.
1. Your Right to Anonymity
Where it is lawful and practicable, you have the right to interact with us anonymously.
2. What Personal Information We Collect and Why
Personal Information is any information that can identify you. We only collect information that is reasonably necessary for our business activities. This may include:
- Contact Details: Name, address, email address, and phone number.
- Transaction Information: Details of products and services you have purchased from us.
- Enquiry Details: The information you provide when you make an enquiry or place a special order.
We collect this information to:
- Provide you with our products and services.
- Manage and administer our business activities, including processing orders and payments.
- We will communicate with you about your orders, our services, and promotional offers.
- Investigate and resolve any complaints.
- We comply with our legal obligations.
You may unsubscribe from our marketing communications at any time by following the instructions in the message or by contacting us directly.
3. How We Collect Personal Information
We collect personal information directly from you through various means, including correspondence, phone calls, emails, and in-person interactions. We may also be provided with information by third parties in some circumstances. If we receive unsolicited information, we will handle it in accordance with the Privacy Act.
4. Sensitive Information
Sensitive information (e.g., health information, criminal record) is a specific category of personal information that is subject to higher standards of protection. We will only collect sensitive information with your explicit consent and for the primary purpose for which it was obtained, or where required by law.
5. How We Protect Your Personal Information
We take active steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our commitment to security includes:
- Technical measures, such as encryption, firewalls, and multi-factor authentication, are used to protect our systems.
- Organisational Measures: Such as staff training on privacy obligations, internal policies on data handling, and controlling access to personal information.
When your personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. We are required by law to keep certain records for a minimum of 7 years.
6. Disclosure of Personal Information
We may disclose your personal information to our employees, officers, and trusted service providers (e.g., delivery companies, IT support) as reasonably necessary for the purposes set out in this policy. We will not disclose your information to third parties without your consent, unless required or authorised by law.
Change of Business Control: In the event of a change of control in our business or a sale of business assets, any transfer of personal information will be conducted in accordance with the Privacy Act. We will seek your explicit consent before transferring your data to a new owner and will take all reasonable steps to ensure the security of the information during the process.
7. Your Rights and Access to Your Information
You have the right to access the personal information we hold about you and to request that it be corrected if it is inaccurate, out of date, or incomplete.
To access or correct your information, please get in touch with our Privacy Officer in writing. We will not charge a fee for an access request, but may charge an administrative fee for providing a copy of the information. We will require identification from you before releasing any information to ensure your privacy is protected.
8. Complaint Handling Process
We take all complaints very seriously. If you believe there has been a breach of the Australian Privacy Principles or have concerns about our handling of your personal information, please don't hesitate to contact us using the details below.
Please provide the details of your complaint in writing. We will:
- Acknowledge receipt of your complaint promptly.
- Thoroughly investigate the matter.
- Respond to you with our findings and a proposed resolution within 30 days.
If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
9. Policy Updates
This policy may be updated from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website.
10. Contact Us
For any queries, concerns, or complaints about our privacy practices, don't hesitate to get in touch with our Privacy Officer:
Email: [email protected] Mail: Privacy Officer, POS SOLUTIONS AUSTRALIA PTY LTD, U2 Fiveways Business Centre, Keysborough, Victoria, 3173
