Coronavirus

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Coronavirus

Disinfecting your keyboard

POS SOFTWARE

Now with this virus running around it is very important that any equipment eg keyboard used by several people is cleaned regularly. (Industry standard now vary from hourly to once a day). I suppose it depends on high you feel the risk of contamination is likely to be but the front counter of a shop, I am sure rates a very high risk.

As we are not talking here of cleaning but disinfecting, we have a problem as keyboard certainly does not like moisture of any type and yet to disinfect you need liquid.

You need a disinfectant. Antibacterial is not enough. You need something that kills viruses.

Do not use bleach as this causes discolouration.

So do need a non-abrasive cleaning cloth, do not use toilet paper, kitchen wipes might be okay although proper wipes are the best.

In my supermarket, I could not get any antiviral clothes as they sold out, so I went online and found a recipe. I took a small jar and filled it with 3/4 methylated spirits and the rest dishwashing solution. I then found this made a terrific cleaning solution better than the one we were using. Then put in on a cleaning cloth, so it became damp but not dripping and any excess moisture I squeezed from the fabric.

{ Note I am not a doctor so take this advice in this spirit}

Unplug the keyboard. 

Now hold the keyboard upside down if possible and wipe it using some elbow grease carefully. 

Above all, do not get any liquid inside the keyboard.

Now leave the keyboard upside down, as they say, it needs a minute to kill the coronavirus. 

Now dry the keyboard with a kitchen wipe, and then you can use it.

 

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Marketing now

POS SOFTWARE

Rethink your marketing

Whatever debates people have had in the past about marketing, e.g. social media, discount vouchers vs loyalty programs. The reality is now that the only form of marketing now is online, and the only growing market is online.  The debate is over for the next six months may be longer.

People are stuck at home. They are bored. They use online to buy. Whatever else is happening, sales online is holding up.

Do you have a digital strategy?

Do you have a Facebook page for your business, if so you need to use it now? If you do not have one, then I suggest you start now. Note we do offer a free Facebook advice line to our clients if you need some help there.

Do you have a loyalty club with email addresses, if so you need to start a regular email newsletter to your clients as we have been suggesting to our clients for years to do, well use it?

Do you have a website, now you need one. 

If you have a website, I hope you have a click and collect or delivery service options.

My advice is to revamp your online now.

 

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Uncertainty over Bauer, on its Pacific Magazines acquisition

POS SOFTWARE

It appears that the Bauer may be reconsidering its proposed purchase of Pacific Magazines deal despite getting ACCC approval.

Everyone is sure it has to do with the uncertainly of coronavirus.

If I was Blauer,  I would be wondering about coronavirus firstly what it will do to circulation. Some think that with more people at home, reading magazine will grow in popularity.

Still, that is not the big revenue issue but the fact that that the outlook for advertising spending is down, the prime problem here is the postponement of significant events such as the Olympics.

If it does not go ahead, I think that it is unfortunate for many magazine resellers, as the commercial reality today means the acquisition it is necessary to produce cost cuts required by the industry.

Having said that despite what has been said the circulation declines in the last few years, I expect more magazine titles closing. What is important is that this acquisition may reduce this trend.

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How far off are you to last year's sales due to coronavirus?

POS SOFTWARE

What many want to know is what effect is this coronavirus having on your business.

What several of my clients are telling me because many people are at home, they are buying very differently now. This I will discuss in another post. Let us first work out where we are up to now.

The report I recommend that you look at first is in the Reporting Documents > Dissection Family Class Period Sales Comparison.

Put in the following details.

 

There are many more options here but let us keep it simple, you can always experiment later if you want to learn more, so leave it as All Stock lines and do not select for the extra information as yet. You will still get a very detailed comparison by department and class. 

 

It will make I am sure fascinating reading, in my view, the two most important metrics here are Qty which are the number of sales for each department and the $ Profit made by each department. 

What can also be useful is running the same report comparing the year before last year with the same period this year.

Remember that random chance dictates that about third are up, a third is down and the rest about the same. So you need to study the figures.

At the end of today's trading, you simply need to include date of today to get current figures.

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Coronavirus

POS SOFTWARE

Ain't this the truth, how we are all feeling now

 

The coronavirus has created a lot of upheaval and uncertainty in all of our lives. However, despite these worrying times, I want to reassure you that we are here for you and will continue to service your computer and software needs.

We are now implementing several changes to ensure so we can continue to provide service across all our operations. We're ready to help you and are committed to delivering the excellent service that we always do.

If you need to make contact with us the usual methods continue; mail, online chat, email and telephone. 

Just please stay safe, and we encourage you to monitor the Australian Government's COVID-19 health alerts here.

We hope in these turbulent times, you, your staff and your loved ones stay safe.

Kind regards,

Bernard Zimmermann

POS Solution director

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Coronavirus

POS SOFTWARE

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Coronavirus a rant

POS SOFTWARE

 

The NBN in a client site was supposed to be installed on the 28/02/20. It got delayed till the 19/02/20, then was cancelled but in the last few hours, NBN got someone else, so the NBN installation was done, but from the internet company's app, it is clear that they have not got the word that it is installed.

Yesterday they rang the internet company, asked for accounts said their details to the automatic service and got cut off with an automatic message that the installation was cancelled but that the internet company would contact them when a new install was scheduled. So they rang for support and put in their details and it again they get an automated message to say that the installation is cancelled but that the internet company would contact them when a new install was scheduled. 

So they ring support again. This time they do not say the details requested. They wait almost an hour on the phone till they get through to support, the Philippines is in lockdown because of the virus, and they have been transferred to India which is on partial lockdown (people working but at home). The support guy who is flat out said that he could not help them, but told them that they need to write an email to the internet company at this address with their details explaining the problem. This they did.

Yesterday the app is still showing that they are no installed by the NBN. So they ring the complaint department and cannot get through, they can see an email address to complain if they want.

No internet and no ETA!

I wonder what the total bill for economic disruption will be for this virus. 

 

 

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