Coronavirus

These items have been uploaded and published about the subject

Coronavirus

Its important to be classed as an essential service.

POS SOFTWARE

There is a recent decision by the South Australian Government to go into lockdown as they have 35 active cases.

As a Victorian who has gone through lockdown, I can relate to what my clients are about to go through soon.  What can I say, stay safe and I know it is not easy to be a prisioner.

Those businesses that are going to remain open is because they are classed as an essential service.  

This does highlight a problem that I have spoken about here many times that the decision on that as the definition of an essential service depends on whims, there is no standard. 

It is up to the business to prove that they are an essential service. 

Here in Victoria, VANA was able to help many of our clients.  

Until a simple, low-cost sensor that can detect COVID-19 infections is widely distributed and/or a vaccine comes, we will be hit by repeated COVID waves - second, third, fourth, etc. A lockdown can likely happen anywhere. As South Australia shows, this can happen suddenly with no warning in an area doing fine.

Our advice remains the same 

Go through your shop and services. Look at what could be classed as essential.

These goods and services should be right out in the front.

Show the world that you are providing that vital service.

It might help.

 

 

We lost most of our newspaper business in the bushfires in December last year so we gave them up but when we were going into the second lockdown in Victoria, we got newspapers from the local newsagent, not the publishers, and agreed to do some deliveries for them free of charge, we also put in a coffee machine on trial. Doing all this meant that we were able to remain open during the lockdown.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.

See the COVID-19 financial impact in your area

POS SOFTWARE

 

The recent cuts in JobKeeper and JobSeeker payments are having an immediate impact on Australian family budgets.

You can see it here on this website. 

Halfway down, there is a map. Put in the search <your postcode>

Then press <play> and see over time the effect of the pandemic in your world.

 

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.

Retail COVID check-in, the situation now

POS SOFTWARE

 

With COVID, many businesses have found that they need to keep some details of a visitor who stays for more than XXX minutes. The details and the times vary in different states and the category of business. The problem in retail shops is they often do not know whether someone falls into this category.  So some are putting COVID tracking forms on their front door for people to scan.

It isn't good that although the state governments have had many months to prepare, they seem not to have not planned how we are to do this. As usual, my state of Victoria is probably the worst here. 

Most businesses are using pen and paper. However, some of my clients in Queensland and NSW have discovered, this might violate the privacy laws. As no-one wants to be snared in a possible looming data privacy calamity, many Australian businesses are now outsourcing the management of their COVID check-in obligations to some COVID tracking software. This has the added advantage of automating the process.

Now some state governments have released apps that can do it, but I am hearing problems running them. It's weird as they will work for some people and not others. Sometimes a person that has logged on cannot log in a few minutes later. I suspect that their software is not ready and being hastily deployed. 

If you do not have a state app or even if you do use the state government app, I suggest that you have something else as a backup. If so, that makes sure that this app has publicly disclosed its check-in figures to the relevant authorities. 

Please do not select a backyard product.

One free such app that seems to cross all the requirements is guestttrack, which is free. We use it and think it does the job well. 

Note if you need professional COVID signs for your shop, here are many free signs. Unfortunately, it does not have a public tracing notice, so here is one that we use, which can be modified for your use.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.

Get a Business free COVID contact tracking tools

POS SOFTWARE

We are seeing now signs like this that are springing up at the entrance of a business and/or the front counter. 

In parts of Australia now, retailers have to record some of the people that come into their shop. For example, in NSW, if a person came into their shop and spent an hour there, they have to note their contact details.

Here are some potential issues that you need to consider

- Each state has different requirements. You need to find out what you need to get.

- It is unclear in some places what happens if a person refuses to give this information. 

-The retailer does not have to verify the information. But in some states, they do have to confirm that the person has filled in the information.

- A problem came up when the health department audited a few of our clients.  Then one of our clients told us that they knew some that got in trouble doing this manual. They found out that these are medical records, and there are strict laws with Australian privacy laws. 

Then we all used a manual system, but it was clear that we all had to switch to something better. 

So, although we could have automated the process using either our CRM or set up Google Forms what we decided that we do not want concerns like what information and an "invasion of privacy" issue.  So we decided to use an existing automatic system. 

The one we decided on after trying a few was guestttrack

It is free and does the job well. 

It only took me a few minutes to set up.

Then it operates, and I do not have to worry about it.

Another plus was that if someone comes, it remembers their details so the next time, it takes them seconds to fill out.  This saves a lot of time. 

It also gives you a full audit trail.

So I recommend it.

PS If you want some help with it, by all means, give me a call.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.

How do we sign and witness documents in a pandemic?

POS SOFTWARE

How can we sign and witness documents in a pandemic? This is getting to be a real problem in this pandemic.

 

Business must go on, and documents must be signed. How do we do this as many of us often now are not near a printer or fax?

 

This is what I do. I convert the electronic document to be signed into a pdf. Then I use a free website, pdfescape

I import the pdf to that site.

 

 

Then I put in the details required by the document electronically and then sign using my mouse instead of a pen.

Then I add under my signature with the following note. 

This document was electronically signed in accordance with the COVID-19 Omnibus (Emergency Measures) (Electronic Signing and Witnessing) Regulations 2020.

Note this is allowed in Victoria, looking at several states, I found that they all I found have something very similar but you need to check for your state the exact wording if you are not like me a Mexican.

So far only one supplier has made a fuss over to this to me, most now from what I can see are aware of the problems and accept this solution. 

Hope this is of help.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.

Many SMB not getting any help even if closed

POS SOFTWARE

As governments all over Australia are put financial relief measures for SMB businesses impacted/closed by the COVID-19 restrictions.

Yet many of my clients are not able to get anything.

What do you say?

I have a client who has a dog training school. Well, it is closed, and somehow for some reason, they are not eligible.

A client a beautician has been closed down.

What they are noticing is that some of the bills are not stopping.

Not mind you $5,000 or $10,000 grant very far if your business is closed. 

 

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.

What identifying your top selling items can do

POS SOFTWARE

Why identifying your top-selling items and you can do with this information!

Well, who knows what sells well today! It is all different then it was! With COVID-19, your experience now works against you.

What you need to do is look at today, see what worked and try to figure out why it worked. We can help you with this, and it is easy to do in our point-of-sale system.

Go to Register reports

 

 

Now select "Top N Stock Sales for a Given Period"

 

 

Now in the form put in yesterday.

 

Now a report comes out that looks like this with your top sellers listed.

Now, these need to be reviewed to see what you did right here. Take your time.

Now the kicker in retail is a top seller today will often be a good seller tomorrow. Studies show that a top seller today will sell about 66% tomorrow. So you need to check if you have adequate stock for tomorrow. If not in that spot you will need a substitute. 

Give this a shot and tell me how you went.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.

In a time of uncertainty, our clients can count on us

POS SOFTWARE

Dear valued client,

Boy have things change, but we are open and trading as usual

 

The past few days have been tough for many businesses in Melbourne like us and we are all here feeling the pain that has come with the implementation of Stage 4 restrictions. 

What however is clear, that our clients are more essential than ever before to our community. So we are committed to helping them navigate these uncertain and challenging times.

So all our support phone lines are open, email services working, our mail is getting picked up, are team is fully operational and will continue to be available to help you with any queries relating to any of our products and services. 

Its all business as usual.

We will keep you updated as we all work through the evolving coronavirus (COVID-19) crisis.

We hope that you and your loved ones continue to stay safe during these unprecedented times and we wanted to thank you for being part of the POS Solutions community.

Kind regards,


Bernard Zimmermann

Director

 

 

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.

In these troubled times, when everyone is getting lost what to do.

POS SOFTWARE

In these troubled times, when everyone is getting lost on what to do. We are seeing the entire country is coming come under quarantine orders. Consumers are shunning human contact. Retailers are scrambling to adapt. What is reassuring is the work done by the various retail associations to me notably VANA, Pet Industry Association, VECCI and the Pharmacy Guild

I am in communication with them often. I know that they are in contact consistently with major decision-makers. I would say the advice and help that they are giving me and their members have been first class.

Who knows what to do now?

To find out I am reading all the information they are sending. Sometimes this helps me to know what to do. If I do not know, I am grateful that I can ring them up to get an explanation so explain to me the situation. What I do appreciate is if they do not know, I am getting the truth that they do not know. I also appreciate that they are explaining to me fully the situation.

I confess without these peoples help now. I would be lost.

I am happy, and almost all my clients would agree with me that when they need their local community, is working for them.

Yet there is a lot more work as it is clear that this situation will last months. The Spanish flu lasted from February 1918 to April 1920.

Where I disagree with many people, is I doubt after we are going back to what was. This virus will change the reality for us all. There is no going back. People are getting used to a new type of shopping. Shops are reporting to me that they are seeing customers that they have never seen before. Many of the people that you used to deal with are not coming back. Their customer base and so their needs have changed.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.

Melbourne lockdown curfew hours what people are doing

POS SOFTWARE

I got asked what time should people be closing the shop, as I was not too sure, I decided to see what others are doing last night. 

After looking at a few shops, I decided that this sign looked fair and reasonable. Also, they are a big company, so I am sure they have checked it out. 

So this would be our recommendation.

  


The shop starts its closing down procedures at 7:30 PM, so the public has a 15-minute window to finish off their purchases as the tills get shut down at 7:45 PM. 

And remember, at 8:00 PM curfew starts.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.