industry

These items have been uploaded and published about the subject

industry

AfterpayTouch

POS SOFTWARE

They have released fresh information on how to fix the problems caused by this month’s Microsoft security update.

The information on how to do it will be found here and a PDF version is available here. Please, I recommend that if you do this that you make sure the person doing it is very knowledgable on all computers that run the AfterpayTouch software. It is much better to do these things on site. It has to be done on all machines running their software.  

If you have any queries, Afterpaytouch have a hotline service here 

Afterpay Touch Group who can be contacted here

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Afterpay Touch network support update

POS SOFTWARE

If you are using the Afterpay/Touch system for your Telco products and are having some problems with it, please contact Afterpay/touch now as they have a fix.

For those that want to know what happened exactly, the problem was Microsoft. Please click here for details.

 

 

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Tattslotto app

POS SOFTWARE

the lotto

We have been talking for a while with Tabcorp about our concerns with their app and a POS system.  In particular that we feel the Lotto app needs to differentiate between lotto card paid tickets and non-lotto paid tickets. The only way to do this is, we think is to have a different product id in the barcode for the item. 

Each lotto product that can be used with the lotto card will require two product ids, one when paid by lotto card, and one when going to be paid as usual.

In both cases, we want the full price of the item included in the barcode. 

We also feel that having a zero prices barcode is stupid and does not help in any way.

As far as we are concerned but not all software suppliers in this market space, we can handle the lotto-paid product ids internally in the register with minimal changes to your systems. If so, then we can keep the existing functionality as well as new functionality to our users. 

As our system already has a "rebate" feature to store the difference between the price an item is sold at, and its real price which we can use this to store $0.00 as the price sold, and the item price in the rebate column.

This way the receipts will be correct, the total of the sale will be accurate, the till will balance, payments by lotto card can be reported, reconciliations will be correct, and Gross Profit reportings will work correctly - taking into account the item price of the goods as they do now.

Assuming this method is made available, the proposed changes to our system will need to be done

1. A new pay-type needs to be added

2. A new system entry will need to be added to signify that pay-type as Lotto pay payment

3. Database change needs to be done to the stock table as it now needs to store secondary product ids

4. Register change to differentiate lotto paid item and non-lotto paid item

Then everything will seamlessly fit into place.

If you are a lotto agent and happen to be talking to one of their agents, please tell them about this problem and our proposed solution. Maybe if more mention it, we can get something done as this has been going on as I stated for quite awhile.

Update: We have just finished a conference with lotto. They do see the problem. The solution depends now on whether the powers that be there, are interested in doing something about it. If they do give the go-ahead the earliest lotto can move is about a month.

 

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Retail benchmarks for shops with point of sale systems

POS SOFTWARE

We are working on a new type of debit cards that are coming to Australia. While doing so, we came across some benchmark figures for retailers with point of sale software, which I am sure you will find interesting. These retailers were SMB with 1 to 10 shops.

Overall I find benchmarking useful as you measure your company’s success against other similar companies to discover if there is a gap in performance that can be closed by improving your performance. The question is, if they can do it why cannot I? So studying other companies can highlight what it takes to enhance your company’s efficiency.

Per shop, these figures were found

* The average turnover was $29,000
* Margin 52.4%
* Transaction numbers 608
* Average basket value $56
* Average basket size 2.25
* Customers on account or people with loyalty account 565

If you are interested in this, I would suggest that you look at your figures for these too

* Customer Conversion Rate
* Sales Per Employee Hour
* Average stock turn
* Average stock shrinkage
* Sales per metre
* Overhead percentage Of sales
* Operating Margin (I have noticed that this one strangely is often missed) 
* Return On Invested Capital

Even a small improvement in any of these can have a dramatic improvement on your business.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Epay cutoff

POS SOFTWARE

Many of you yesterday were cut off e-pay. Many of these people got a shock when it happened. I was surprised as we received no official warning either even though we have heaps of clients on this platform. 

This could surely have been handled better by e-pay!

I can understand why so many of them are upset and find this quite serious. Here is a graph of Telco sales in an average client of ours in my benchmark study, which I did a while ago month by month.

 

Although I found the profit is not particularly good, but what it did do is bring an average of 120 customers a month into their shops. Based on that, now this month, many of my clients will have 120 upset customers. What did surprise me when I did this study that the retail market in physical shops for Telco and Giftcards was growing at about 8% a year. The clients it brings in are a fair range but some of the overseas tourists particularly the Chinese are great customers to get.

The only immediate solution we can offer our clients is an Afterpay touch solution which has almost the same products, of course, there are some pluses and minuses, but for most people, it should do the job well. 

I think, looking at both systems that the Afterpay touch system is better. It is easier to use, which is very important if you have casuals and works better. I also prefer the Afterpay touch team and support better. 

If you are affected or are interested and need to know, please let me know by clicking here.

We should be able to fix you up fairly quickly.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

7-Eleven launches Australia’s first cashless and cardless convenience store

POS SOFTWARE

7-Eleven will open in Richmond in Melbourne what may be the first “cashless and cardless” store in Australia on Wednesday.  

The store has no counter. What the customers will do is choose what they want from the shelves, scan the item's barcode into the 7-Eleven app. It will then automatically go to their debit or credit card.

There have been some trials in their Exhibition Street store in Melbourne and based on this 7-Eleven are stated that the checkout time for a customer would be measured in seconds.

With 90% of Australians having a smartphone and with the high cost of labour, I am sure we will see much more of this technology. Whether it works remains to be seen.

You can read more about it here or see this video.

 

 

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Australian major supermarkets top ten sale department 2017 to 2018

POS SOFTWARE

A supermarket

 

I think you may find this interesting. I decided to make a table of the top ten sales department of the major supermarkets in Australia in 2018 and 2017 and then compare it. Sales are in billions of dollars. What I found quite surprising was the way they broke up their departments.

Department  2018 2017 Change% 
 Cigarettes  7.73    8.51  - 9.2%
 Dairy  7.22  6.13  +17.8%
 Frozen foods  3.54  3.32  + 6.6%
 Beverages  3.45  3.24  + 6.5%
 Confectionery  2.7  2.7      0%
 Health and beauty   products   2.16  2.31    - 6.5%
 Pet   2.09   1.99    + 5.0%
 Smallgoods  1.9  1.98   - 4.0%
 Snack foods  1.77  1.74   + 1.7%
 Biscuits  1.61  1.59   + 1.3%

It is interesting that the big increases are in the products in the fridge.

 

I would be interested in hearing how your sales went in those departments.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Lottoland Australia still kicking

POS SOFTWARE

  The government outlawed betting on "synthetic lotteries" which are now in effect which we were told would effectively sign the death warrant for gambling companies like Lottoland in Australia, but Lottoland isn't going. I doubted they would as there is too much money involved.

Check out the lottoland site. Currently the US power at $571 million looks interesting, plus they have a new product "Jackpot betting." 

In April 2018, I wrote my personal views

-The medium to long-term for many of my clients on Lotto is worrying, and for point of sale suppliers like us, this is alarming. 

-The existing commissions from TABCORP are not enough?

-TABCORP continuing strategy is growing its digital business, and it is affecting my clients.

-The reality is that the Australian lotteries products in the days of the internet are now being outclassed.  My clients do not have access to many products that the internet offers, e.g.  $A571 million US Mega Millions jackpot here that the internet consumer does. 

-My clients have been hit by huge and unreasonable demands for shop fits. To support these shopfitting demands many have been presented with estimates of its benefits that I question.

Today I do not see despite what some claimed would happen once Lottoland was stopped from selling synthetic lotteries that my clients would be getting a share of the online sales, much better commisions and there would be a reduction in the demands for shop fits. 

Finally, I do not see that those of my clients that supported the move to ban Lottoland got much in exchange for their support. 

Note I am happy to take back all or any of these comments if someone can show that any are wrong.

 

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Afterpay/touch

POS SOFTWARE

 

There are problems now with the Afterpaytouch POS software. We are looking into it with them now. Currently, we strongly suggest that you do not load their latest software until we can resolve this situation.

We are also checking on the situation with Afterpay and Windows XP and Windows 7 as it appears that Afterpay no longer works on Windows XP and it works only on the current version of Windows 7. If so it will not be the first major company that is withdrawing support from these products.

 

 

 

I have downloaded the Touch upgrade and I am now using it. There were no problems with the Mobile recharges, but there was a slight hiccup with the Newspaper subscriptions. By accident, I found a solution to the problem. The procedure is to open the NEWS SUBSCRIPTION dialogue box which presents the sub menus for The West Australian and News Corp. If I was to take a payment for The West Australian, it would seem logical to open The West Australian sub menu where it asks you to scan the barcode. If you do it this way an error message comes up and you cannot process the payment. By accident I found that if you scan the barcode before you open the sub-menu another sub-menu pops up asking for you to nominate the group the payment is for. Click on the appropiate group and then you are asked for the payment amount. Process the payment and this then appears in the POS register. Payment is taken and the appropiate receipt is printed

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Lottoland made no difference to you

POS SOFTWARE

I decided to do a google trend analysis of lottoland since 2016

As you can see Lottoland is only a tiny percentage minority of the public interest.

I then decided to do a big data examination of lotto agencies profit and found that Lottoland had no effective effect on lotto agency sales. There was what we call drift in some agencies up and down which is what you expect from random chance but overall nothing since Lottoland appeared. It made sense to me as there are so many ways that the public today can gamble that Lottoland is unlikely to make much effect here. Where it will make an impact is where Tatts wants to go online, but this issue of online with Lottoland vs Tatts is not a Lotto agencies concern.

Here are some issues that I think a lotto agency should be concerned with:

-The commissions from Tatts Group Lotteries

-Growing shop fit costs

-The growth of online lotto sales from which they are excluded from.

-The consequences of Tatts Group Lotteries having no effective competition.

- Tatts have not kept up the prizes. If they are going to be a monopoly, I would want something directly comparable to these to market.