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Australian major supermarkets top ten sale department 2017 to 2018


A supermarket


I think you may find this interesting. I decided to make a table of the top ten sales department of the major supermarkets in Australia in 2018 and 2017 and then compare it. Sales are in billions of dollars. What I found quite surprising was the way they broke up their departments.

Department  2018 2017 Change% 
 Cigarettes  7.73    8.51  - 9.2%
 Dairy  7.22  6.13  +17.8%
 Frozen foods  3.54  3.32  + 6.6%
 Beverages  3.45  3.24  + 6.5%
 Confectionery  2.7  2.7      0%
 Health and beauty   products   2.16  2.31    - 6.5%
 Pet   2.09   1.99    + 5.0%
 Smallgoods  1.9  1.98   - 4.0%
 Snack foods  1.77  1.74   + 1.7%
 Biscuits  1.61  1.59   + 1.3%

It is interesting that the big increases are in the products in the fridge.


I would be interested in hearing how your sales went in those departments.

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Lottoland Australia still kicking


  The government outlawed betting on "synthetic lotteries" which are now in effect which we were told would effectively sign the death warrant for gambling companies like Lottoland in Australia, but Lottoland isn't going. I doubted they would as there is too much money involved.

Check out the lottoland site. Currently the US power at $571 million looks interesting, plus they have a new product "Jackpot betting." 

In April 2018, I wrote my personal views

-The medium to long-term for many of my clients on Lotto is worrying, and for point of sale suppliers like us, this is alarming. 

-The existing commissions from TABCORP are not enough?

-TABCORP continuing strategy is growing its digital business, and it is affecting my clients.

-The reality is that the Australian lotteries products in the days of the internet are now being outclassed.  My clients do not have access to many products that the internet offers, e.g.  $A571 million US Mega Millions jackpot here that the internet consumer does. 

-My clients have been hit by huge and unreasonable demands for shop fits. To support these shopfitting demands many have been presented with estimates of its benefits that I question.

Today I do not see despite what some claimed would happen once Lottoland was stopped from selling synthetic lotteries that my clients would be getting a share of the online sales, much better commisions and there would be a reduction in the demands for shop fits. 

Finally, I do not see that those of my clients that supported the move to ban Lottoland got much in exchange for their support. 

Note I am happy to take back all or any of these comments if someone can show that any are wrong.


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There are problems now with the Afterpaytouch POS software. We are looking into it with them now. Currently, we strongly suggest that you do not load their latest software until we can resolve this situation.

We are also checking on the situation with Afterpay and Windows XP and Windows 7 as it appears that Afterpay no longer works on Windows XP and it works only on the current version of Windows 7. If so it will not be the first major company that is withdrawing support from these products.




I have downloaded the Touch upgrade and I am now using it. There were no problems with the Mobile recharges, but there was a slight hiccup with the Newspaper subscriptions. By accident, I found a solution to the problem. The procedure is to open the NEWS SUBSCRIPTION dialogue box which presents the sub menus for The West Australian and News Corp. If I was to take a payment for The West Australian, it would seem logical to open The West Australian sub menu where it asks you to scan the barcode. If you do it this way an error message comes up and you cannot process the payment. By accident I found that if you scan the barcode before you open the sub-menu another sub-menu pops up asking for you to nominate the group the payment is for. Click on the appropiate group and then you are asked for the payment amount. Process the payment and this then appears in the POS register. Payment is taken and the appropiate receipt is printed

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Amazon delivery directly to your car



If you want something to think about delivery, have a read of this. {link has been removed}

On the plus side, it would be great for many people if a 22 kg could be loaded directly into the car. As long as they are at work, the delivery window of 4 hours is adequate.

This is the part I find scary; they do not need a key to get into a customer’s car.

Gordon and Gotch codes in DDO



Warning Gordon and Gotch sent out DD2 files Thursday last week that have 5 digit supplier codes in them. There is a strong possibility depending on when you process your magazine in the next few days that it may have the old 5 digit code in them. All I can say is be careful.

Also, we do recommend that you do not send any returns tomorrow (Tuesday) as it is not clear as to exactly when GG will be changing their system. However, sales and returns information sent on Wednesday should be okay with the new 10 digit supplier codes.


We are in constant touch with Gordon and Gotch, and we will keep you posted if we become aware of any more problems as they develop.


Shoplifting prevention some tips



If you can't measure shoplifting, then all you have is an opinion. Do you are going with it, is it getting worse, is what you are doing helps, etc. NO.

I was told about this at a retail security convention and here are some ideas that I picked up that I think you will find interesting.

Today with the internet, the problem of shoplifting is getting much worse. 20 years ago a shoplifter often had great difficulty in selling his stolen wares, and when he went to a fence, he was lucky to get a quarter of the value, today on eBay he can sell almost anything and get nearly all of the retail value. Plus the laws are not a tough so its no wonder that shoplifting is going up.

Here are some tips.

Patroling the shop

Security cameras and tags etc are good but a shoplifter with a booster bag can walk through your electronic bars with no alarm going off. A simple way they can test your security is they steal a tag and nothing else, then they put the tag in the bag and walk out. If the alarm goes off and they are asked to show their bag, the tag is so small it will probably be missed as no-one is looking for a tag, what they are looking for is stock. If you do find the tag, they can just say they were going to buy something, put it in the bag and then changed their mind, put the item back and the tag must have fallen out. Yeah it just magically was cut off the item.

So with all the security technology, there is nothing better than having staff walk around the shop offering to help your clients, besides being excellent customer service it is disrupting a potential shoplifter.

Compare your perpetual sales to your actual sales.

It is not hard for your accountant (or you) to know the value by a department of what you purchased (PURCHASED) had in the shop at the start of last financial year (Start) and what you had at the end of the last financial year (END). Then take off what was lost (LOST). Now divide by the margin (MARGIN%)

The theoretical (generally called perpetual) sales = ((PURCHASED)+(START)-(END)-(LOST))/(1-MARGIN%)

Now compare this figure with what your total report in your point of sale has.

That is your TOTAL theft problem. This is your starting point as it includes much more than just shoplifting.

In practice, if you do not know a figure, just take an educated estimate. What I suggest is that you work with a range, e.g. if MARGIN% is somewhere between 23% and 25% then do the calculation for 23% and then do it again for 25% to give you a feel of the problem. This method tends to work better than just averaging.

For example, I did a calculation with a client, and we determined that the problem was at the most about $4,000 which my client then decided was about as good as its going to get so we stopped there.

Continuous stocktakes

A shop stock should be counted regularly. The shop can be split into manageable sections, then each part which should be about equal in work in counting can be done when a person is available. Please read here for details

Doing this will tell you where most of your theft is happening. It also allows you to check your retail inventory systems. As a general rule, it was suggested that each shop should be counted every quarter. Some people count high-risk departments like the tobacco stand at the end of every shift. Doing it freqently makes it possible to review your security tapes to try to pinpoint how, who and when the theft occurred.

Staff security

Often this is a joke, with everyone in the shop knowing the manager's password. But it does not have to be like that, with a bit of care a proper staff security system can be set up.

Grandmother in the front

The speaker at the show thought highly of this idea. Have grandmother stand in front of the shop and warmly greet everyone that comes in. It seems to shame a few people into being honest.


Use cards

From a theft point of view, cash is always a problem as tracking cash can be difficult.

A free book

newstobusiness have made a new offer to our retail clients



Its for their Let's GROW seminar which is a FREE 2 hour seminar for retailers.

It will be held in Sydney on the August 10 - Limited seats. For more info and booking details please click here

{link has been removed}



Here is one of their tips, there will be six more at the talk.


Tip 2 of 7/ Ask every customer to buy something additional from you.


It costs you nothing to ask - this script converted 24.8% of customers to say 'yes'!
The store has been doing it every day for over 16 months.


Click on this youtube here for some more tips






Latest ABC circulation figures May 2016


There were no surprises this quarter as the latest Audit Bureau of Circulations figures show more of the same slide for the print circulation both in newspapers and magazines.

Note how Herald Sun and Mercury are amazingly less than the rest.

It is however, fair to say print newpaper sales are losing sales fairly consistently no matter what the publisher or region. Digital has certainly not made up the difference as you can read here.


Weekly magazines are dropping even faster as you can read here

Here are some retail tips for you?


Here are five retail tips, which I hope are of use.


1) Customers are more attracted to stock in the middle of a shelf, then they the tend to look at the right side and lastly on the left side.

So put your best sellers in the middle of the shelf, make your way to the right and then fill up the left with the losers.

2) People aren’t very good at judging changes in size so when you make something bigger, people underestimate how much more it is. This happens because, when we estimate the size of an object, we tend to add instead of multiplying the changes in size.

Read more here.
So make the stock longer or taller rather than rounded.

3) Cooler temperatures indoors leads people to making more emotional decisions.

This could explain why expensive shops always seem to have their air-conditioning turned up.


4) People spend more money in shops with blue interiors over shops with orange.

Read more here.

The article also goes into soft lighting, which can help too.

5) Merchandise behind glass or in hard-to-reach places do not sell as well as stock, which is more accessible. People like to touch.

Read more here.
This, however, will be a real problem if that stock item is frequently stolen.


As I said, I hope this help.