Work Tips

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Work Tips

How to do a quick fix in the Cash Register

POS SOFTWARE

Say you are running up in the cash register a transaction. You notice that a price, description, quantity, discount, or whatever is not right.

Simply click on the item. For example, to change the item's description in the cash register, click or touch on a touch screen on it. 

Then a description override window will then appear.

Now you can edit the description.

Then click OK and it will be changed.

 

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How to add a Purchase Order Number to an order?

POS SOFTWARE

Purchase Order Numbers

Purchase Orders (PO) is how most organisations track and manage orders.  

Today they have another purpose as many formal contracts state that they only are valid when a Purchase Order is issued. 

The other issue is that they pay based on these Purchase Orders. 

Another typical use is when a customer, who has many orders with you, enquires about an order. What the customer always seems to know is their purchase order. 

It is easy to add. If they do not have one, I add *Verbal*.

Go here to Detailed Transaction Entry see red arrow.

Here is where you can add their order number.

It is worth it for you to study this screen. Many other details are worth entering. For example, it is often convenient to know who is dealing with this customer.

 

How to do transaction tracking in your system?

POS SOFTWARE

My recent post on refund caused some people to ask how you mark those sales made with special conditions. This my previous example was a broken item, sold cheaply as an "AS IS."

This we call transaction tracking in our system. It's an incredibly sophisticated system worth going through, but here is a brief look at how to use it.

When you do a transaction, there is an item on the screen. *Change Description*. Press this, and you will see onscreen another option *Attach as Note*.

Here I wrote, "IT WAS BROKEN" see where the red arrow is.

The saved transaction will have full reporting and analysis available. 

To see it, go to find register transactions, look at it. Now after calling up the transaction, click show details. Now examine the items in red circles below, one by one.

Another example of how our POS Solutions software is giving retailers more.

 

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What first to do if a scanner starts to fail?

POS SOFTWARE

 

 

Suppose your scanner plays up a bit and seems to be getting worse.

The first point I would check is, does it have a dirty lens. Retail environments are messy places. On the scanner lens, often fingerprints, smudges, glues from sticky tape, etc. collects. What can happen then is that you have to position your scanner over time. This is to get the laser beam to try to make its way through the dirt.  Soon over time, your scanner rate will slow down. 

So try cleaning the lens before buying a new scanner. 

Be careful as you do not want to do is scratch the lens. 

Unless you have a good reason for cleaning the lens do not clean them. 

If you decide to clean your scanner, do the following.

1) Unplug the scanner from everything. Do not pull out the wires from the computer and power as you will need to use them after the clean.

2) Use a soft, lint-free cloth, like a microfiber cleaning cloth, and give the lens a good wipe. 

3) If you see that the glass has streaks that are not removed, use a reading glass cleaner wipe. 

4) Then dry with a dry microfiber cloth lens.

5) Now plug the scanner in and test it.

A good scanner well treated should last you for many years.

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Why use Price off rather then a discount percentage?

POS SOFTWARE


 

Studies have shown that if you are reducing a price, you are better off using a price-off amount rather than a percentage off. 

People are suspicious of the vague statements of discount percentage. Also, many cannot bother or unable to calculate a percentage off discount. 

Instead of announcing a price reduction of 10% on a $10 item, you are better off announcing a price reduction of $1. 

In both cases, the price was reduced from $10.00 to $9.00, but the $1 is real, 10% is not. 

Here is how you can do this at the point of sale. See the diagram above where the red arrow points. This discount can be set up to be preset, so it is one button handling.

Note if in changing the prices you mucked it up and want to start again,  press the F7 button.

 

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Dynamic Currency Conversion (DCC) do you need that headache?

POS SOFTWARE

Say an international customer pays using their credit card. If you have activated Dynamic Currency Conversion (DCC), they get a choice of whether to pay in their own or your currency. DCC can be attractive to them. The reason is that generally, they are not interested in your currency. They want to know what it will cost them in their money. Yet, it does open you up to legal issues that I am sure no-one wants. A reasonable discussion on this is here.

These legal problems are severe. Visa was in the Federal Court over it when it attempted to ban DCC.  The courts found that Visa acted anti-competitively and fined them. So they re-instate it.

Well, it appears that the credit card providers are now appearing to transfer or notify some of the legal problems to their merchants, so beware.  

If you decide to do the DCC! 

Our POS Software does all the conversions relevant to local currency. It does not know of the legal information now required to give.  This depending on what country you are in and the country of the customer's card. It looks something like this.

This has to be given to the customer, so what we are recommending is that if you are using DCC that you give the customer the credit card machine receipt as ours will not have this information.

Tyro has put together a checklist that I suggest if you use DCC to follow.

Our advice is that although your customer the DCC maybe sometimes wanted by the customer generally it is costing them more and you now have a legal headache, so maybe it is best now if on to politely turn it off.

If the customer wants to buy they can pay in your currency.

 

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How should you position your monitor for your eyes?

POS SOFTWARE

Today in retail software, many people are looking at computers for an extended period.  What can happen here is that after an extended period many start complaining of headaches and eyestrain. 

If so here are some ideas: 

-How far back the chair should be positioned depends, but as a rule, about 55 cm, but that can vary. If you notice that they often swivel their heads to focus on details, they are sitting too close.

-Enforce breaks that away from their work computer. A common mistake here is to let people sit on their work computer at lunchtime. Make them go somewhere. 

-It is better for the person to look down on the computer at about 15% down, do not make them lookup. This is asking for trouble. See the above diagram. If they are too low, the only use for a telephone book today is to raise the monitor.

- People tend to position themselves in a good position for themselves unconsciously. So I would suggest giving them an office chair as it has much flexibility in positioning. 

-Curved screens are better.

Now, this does not work for me, but many do claim that it does work for them. What it is that many feel that their monitor light is not natural. Studies suggest that the problem is in the quantity of blue colour emitted. This is claimed to make people's eyes tired as its light is not natural. This software Flux automatically adjusts the monitor to follow the sun's natural rhythm. 

Give this a shot now and see how you go?

 

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I like this placement of a receipt printer

POS SOFTWARE

If you notice here in the photo above, in light blue is the front counter area for serving customers. Where the circle in green is, is the receipt printer. 

Once they served the customer, the receipt printer prints a receipt. To get their receipt, the customer has to leave the front counter area and go to the receipt printer.

This gives some advantages.

1) It makes the customer move away faster from the front counter, so speeding up the traffic flow.

2) The person serving now does not handle the receipt, a big plus in our COVID world.

3) It increases the size of the front counter so allowing more impulsive stock to be displayed.

It works.

Have a chew and tell me what you think?

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This is how to quickly search in your reports!

POS SOFTWARE

Sometimes what happens is you print off a big report, and all you want is one small piece of information. Our software has a simple and easy-to-use set of features that will allow you to search through your reports. Here is one of them.

This is the problem. I ran this report, which, if you look at the red arrow, you can see that it is 13,533 pages long. It is all great stuff, but what if all I wanted is one item off the report? Say one greeting card details.

Well, it's simple to find!

 

Press the search button marked with a brown arrow above, up comes a box shown with the blue arrow.

Now since I want to find a card that has "heart" in the title. So I entered here "heart" and then pressed "Find next"

Out popped out immediately the card on page 312. If not right, I press "Next"

Now that is a lot faster than manually searching through 13,533 pages!

It's lovely how our software has useful benefits like this.

 

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Bad barcodes will cost you money without you even knowing it?

POS SOFTWARE

Your cashiers need to process transactions quickly and accurately to keep your lanes moving.  Yet bad barcodes slow down the lanes and cause errors.

Here is a quick and straightforward way to determine the problem

Go in cash register reports.

Select in sales

Dissection Sales /Profitability for a given period

Now place here, say the past three months and run this report.

You will get a report that looks like this one. Now, look at the last row marked.

Now run down the list.

You are looking for dissections with high quantities, and low scan rates as these are the big problem here.

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