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Work Tips

POS SOFTWARE

Track staff for all sales transactions.

What is all too common is that a transaction has occurred which appears strange. A something does not appear correct, you want to investigate, but you do not know who did it. Typically it could be the price, the discount, etc. 

With our POS software, you can make it mandatory to put a staff ID on each transaction. This staff ID can be set to remove or reduce options for employees to give discounts to customers. So you can stop many of the queries before they happen.

Plus, once the staff ID is used, you have a data tracking system. You can then track every sales transaction entered into your system to see exactly who did what and when.

Firstly what you need to do is enter a unique staff ID for all staff.

Go into staff maintenance

 

Give every user in your POS Software a unique Staff ID with a password.

- Make sure every person has their own ID.

- Make them use it.

- Do not allow two people to share the same login. You do not want a have a general Staff ID that everyone uses.

This will enable you to monitor, audit and if required you can, then investigate what is happening.

 
 

 

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POS SOFTWARE

Here are three tips for computer eye strain

Many of us today have to spend long periods in front of a computer. But the reality is that as we get older (over 40), our eyes become less flexible so it gets harder to read the screen. So here are three more tips to help people with eye strain.

Since most of the time, we are looking at the mouse, this is what we will talk about today.

1) This tip is not for everyone suffering from eye strain but for all. 

What happens is that sometimes you cannot find where the pointer is, so what you do is grab the mouse and move it around a lot to find it. It can take a few seconds to find it. There is an easier way to do this. If you go to the mouse section of the control panel, you will see this.

Now go into the section "Make it easier to see the mouse pointer" marked with the green arrow.

Tick the option "Show location of pointer when I press the CTRL key" marked in green below. Now apply it and exit.

 

 

Press the CTRL key on your keyboard a few times, and you'll see your point marked with a growing circle.

I find it very useful.

2)  Go to Mouse > Change Mouse Settings > Pointers (see it marked with the green arrow).

How play around with the items in the Scheme marked in red above.

Everyone prefers something different, so I cannot tell you which one is the best, but pick a large one.

3) Increase the size of the mouse pointer size

One of the reasons the mouse gets lost is that young people make it with good vision. A good idea is to increase the size of the mouse pointer size. You will find it in the "Ease of access center" in the control panel.

Make it extra large and black.

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POS SOFTWARE

COVID has protected us from the flu for the past two years, but the flu has not disappeared. Most people have not taken a flu shot for two years, so they are susceptible to getting the flu. Then there are currently two years of seasonal infections, with the current year's most recent variations coming with the opening of Australia's borders. So expect an extreme flu season.

Unlike COVID, the flu does not care about your age, wellbeing, or way of life.

The most effective way to safeguard yourself is to get your flu vaccine soon.

Unfortunately, there is a shortage of flu vaccines now, so I suggest you book now, if possible, your staff. Lucky for us, these flu vaccines, unlike COVID, have a proven safety record.

Also, COVID is a flu, and our flu season is coming up, so be prepared for another wave of COVID. But that is another issue, some of the guys at work doctors have told them to take a fourth shot.

 

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POS SOFTWARE

Most people spend far too much time in front of screens, so today, about 8% of work comp cases involve eyes. Many of them relate to computer eye strain. According to the list, I can see reporting tired, sore eyes, headaches, dry eyes, blurred vision, double vision, sensitivity to glare, twitching eyes, and neck and shoulder pain. This all adds up.

There are special monitors for eye strain, but most people prefer standard monitors. In practice, good quality big, curved screens are almost as good.

So here are some suggestions. Check your staff's usage of the computers. For example, if your team is working on the front counter, generally, they are not looking at the screen all the time, so there should be minor problems. It could be a problem if they are doing stock receiving, rostering, accounting, etc. These people, you need to review.

This is a youtube video from an eye doctor that is worth seeing here. One exercise that works for me well in the video is cupping although I use the coffee machine to warm my hands first rather than rub them. It will help you too I am sure.

Also, Australian Standards state, which is worth quoting in full as you should be following it. 

i. Give It A Rest—Remember the 20-20-20 rule. At least every 20 minutes, take a 20-second break and look at something 20 feet (6 metres) away.

ii. Size Up—Smaller screens on handheld devices and laptops usually favour small fonts that challenge our vision. Instead of bringing the screen closer to the eyes, increase the font size so the device can be used at a distance that is more comfortable for the eyes.

iii. Sharpen Up—Better resolution offers greater clarity and usually more comfort. Adjust the brightness of the screen to a comfortable intensity, neither too bright nor too dim.

iv. Reduce Glare—Handheld devices present challenges in various lighting conditions. Users should try to reduce glare where possible and try to make sure lighting is not directly behind or in front of their heads.

v. Look Down—It's easier on the eyes to focus on reading material that is below eye level, therefore, a computer monitor or handheld device can be positioned slightly below eye level (AOA 2010).

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There is a trend in our market space for our clients to look into premium chocolates.


When handling premium chocolates, you need to consider their shelf-life. Preference should be given, if possible, to these longer shelf-life items. Although many long shelf-life chocolate products are suitable for gifting all year round, many are not.


But if you are serious about this market, you need some shorter shelf-life fresh chocolates. A fundamental problem here is white chocolate. It only has a low shelf-life. The darker, the better.
The biggest problem is that, over time, white stuff appears on the chocolate, which makes them unmarketable.


It's a problem as, unfortunately, these chocolates do not enjoy being refrigerated! Putting them in the drink fridge, which sort of works for mass-produced chocolates, is not a good idea for premium chocolates. If you must, use a wine chiller. 


Ensure your chocolate counter is out of the sun. That it is in a cool, dry area as the moisture ruins the packaging.


Fortunately, checking your premium chocolates, which should be done regularly, is straightforward.

 

Go to register reports> Stock> Old Stock on hand.

Now pick the department and get a list of when this stock arrived and the quantity you have on hand.  I am sure you will find some are very old; these must go.

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POS SOFTWARE

Unfortunately, computer work gets harder after 40 as our eyes become less flexible. This problem gets worse as time goes on.

Here are some tips if you have older people using computers in your shop.

I find it best not to give them a laptop screen to work on because it is too close, so use a sizeable separate monitor.

The bigger the monitor, the better. A 4K screen is best as it will offer them four times the pixels found on a traditional monitor.

You will find that factors like clarity and crispness are less important than size. People mistakenly try to increase the resolution of a screen, thinking that this will make the text look crisper and easier to read. It does make it look crisper, but it also makes the text smaller. In my experience, people with poor eyesight need bigger text. The fuzziness is less critical.

The next point is that our software can take advantage of larger screens, unlike many other point of sale software packages. Use this and set it to the largest.

Another helpful point is to cut the glare. If light from a nearby window or lamp casts a glare, try moving the monitor. Two light sources cause fatigue because of the different amounts of light hitting the eye.

 

I hope this helps.

 

 

 

 

 

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POS SOFTWARE

With good data, incredible good things can happen.

* You can order the right quantities.

* Top sale items can be determined and pushed.

* Department sales figures and trends can be identified.

*You are in control and it shows

 

But what happens when your data goes bad?

* You do not know what is happening

* You order incorrectly

* Are not positioning your stock correctly

* It reflects poorly on your business.

Your business needs good (accurate) data.

PS Also, keep in mind that data can go bad very quickly, and once it's wrong, it can be a big job to fix.

 

 

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Many people are now starting to get new rates.

The good news is that the increases were less than most were expecting. There was also no surprise that nothing went down. The big problem is the Visa/Mastercard international and premium cards. I wish the ACCC would do something about these. It is unfair that the merchants have to pay for the customers premium cards. Merchants should be allowed to charge by payment category as there can be a wide range of fees on any card. 

What I did was constructed a table of costs based on our rates. 

On the top is the transaction amount and the costs are listed on the table


 As you can see, you can get a lot of savings by pushing different payment categories. Also, as important as dealing with low margin items that many of my clients do, you need to check that your margins cover the commissions. 

Of course, many other fees can come into the equation not listed here, e.g. rentals, reporting fees, chargeback fees, etc. But these are the subject of another post.

If you want to discuss with us your EFTPOS/Credit fees situation and if we can help you, well we are always willing to talk.

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POS SOFTWARE

This is a tip on scheduling your trip using our Google Maps integration. 

The biggest problem with doing a route schedule is that some stops require an exact time. You need to go here and here, and it does not matter what happens at 3:30 PM; you have to pick up your daughter from school. Now you have a stop with an exact time. Unless you know the place well, it can be hard to estimate how long you need to get there, particularly if you leave a strange place.

Using this method can help you get a better estimate of when you need to leave. So you press here the Google map integration, which puts the spot where you are going.

Now see the green arrow pointing to the "leave now" button.

 

 

Press this; you now get three options. I find the most useful "Arrive by," so tap that.

 

Now put in the time and date you need to arrive at the place.

Now where the green arrow below is pointing is how long it will take and the time you need to leave to get there.

 

You can see that Google Maps is selecting the conservative figure for its estimates.

However, remember that Google Maps can't predict what's to come. It uses a massive amount of information it has to make a reasonable deduction and I find works well.

 

 

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POS SOFTWARE

Another tip here.

A client of ours has a significant problem with their car. The insurance covered them.

However, fixing the car will take months because of the shortage of car parts. They need the vehicle for work. So they have to hire a car. The problem is that the insurance does not cover a hired car for months, so they need to pay.

I suggest you check your car insurance.

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