Delivery

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Delivery

Delivery changing your business model

POS SOFTWARE

Victorian Chamber of Commerce and Industry  conducts regular surveys to see how businesses are adapting to the current crisis, we participate. What they have noticed is that many companies in Victoria are changing their delivery system. 

It makes sense if you think about it what business should and many are now thinking about customer values, rather than customer value to them. If you want customer loyalty, you need to realise that it works on both sides, customers and you.

Okay, ask yourself what is important to customers now and how has this COVID-19 pandemic changed their behaviour? What is important to them to help build a connection.  Consider offering more delivery and/or click and collect to your selling strategies.

The problem with delivery in Australia is that delivery costs are too high and unless the item is somewhere over $100, its not worth delivering. Click and collect add very little to the charges. It is convenient and fast.

Here is what one enterprising retailer, I saw who set it up.

The owner told me here, due to the success he is having with it, they intend to continue this once the lockdown ends.

My advice is to try these items and see what happens simply. You can also make adjustments as you go on, if it does not work you can stop it.

 

 

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Last posting dates for Christmas delivery

POS SOFTWARE

Australia Post

If you are going to to use Australia Post as a delivery agent if you require your goods to arrive by Christmas, then you better send it now. Even with Express post would be the latest you could send it. When I rang up on behalf of my clients, I was told the bushfires would not be an issue, and then they referred me to this calculator here

Of course, the claimed delivery schedules and actual arrivals do not always agree.

I would suggest that you set our software delivery options to reflect this. 

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Order tracking

POS SOFTWARE

Tracking delivery monitoring

Order tracking allows your customers to know where their order from you are at any time from when you shipped it till when it is delivered. There are many reasons for that, for example, the customer wants to know

  • Has their order been sent?
  • Where is their order right now?
  • When is it expected to be delivered?
  • Has it been delivered?

The last point sounds a bit weird, but we have had clients that tell us that customers have rung them up querying when an order arrives that has already been delivered.

So one service that is getting very popular is that we can provide our clients who use delivery agents a tracking service where your customers can monitor the progress of their delivery from your shop.

What happens is that you send your client an email which its appearance can be customised to match your shop. In this email is a tracking ID and widget. This takes them to a web page.

This web page looks very professional. It is optimised so if they are looking at it for computer desktop, a tablet or mobile it will look good. They can read this page in a vast number of languages which is great if you are dealing with tourist.

Using this you and your customer can track the progress of the goods that you are sending them. 

You can also add advertising to the tracking page which is great as people who are interested in where their goods do read the tracking documentation.

There is a cost associated with this service but it is well worth if you use a lot of delivery agents to deliver goods from your store.

The other benefit is that you get a rating of how each delivery agent is doing plus you can track the items too.

If you are interested let me know.

As far as I know, we are the only ones in our market space to provide such a service integrated if you are thinking of a website, its a must.

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Delivery schedules from Australia Post

POS SOFTWARE

Australia Post

If you intend to use Australia Post as a delivery agent if you require your goods to arrive by Christmas. These would be the latest you could send it.

If you're sending in Australia by Express Post network, you need to send your items before 1 pm Friday 21 December 2018. If you’re sending the items overseas this year, you need to send them today if you want to use their standard delivery, and by Monday 17 December 2018 for Express delivery. 

Of course, delivery schedules and actual arrivals do not always agree.


 

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AMAZON back flips, it is reopening its American site to Aussie

POS SOFTWARE

 

Amazon Australia as I expected has not done well, the problem is not that our retailers are inefficient or not tech-savvy but our overpriced, undependable and slow delivery services which are holding us back in e-commerce plus our small comparative market. 

So now Amazon has done a backflip and will sell Aussies Amazon stocked and sold products from the US. I expect soon that the 3rd party sellers on Amazon will be released soon.

What happens with the costs of delivery to the Australian consumer from Amazon overseas sites will be interesting. Will they keep the Prime subs which allowed free postage over $49 from the US store?

For Australian retailers, the opening of the Amazon sites overseas is going to increase competition, and the two immediate issues are they need to look at their e-commerce and their delivery options.

Where we are unique in our market space is that our point of sale software is a unified commerce solution which brings together both of these issues into one platform in your POS system. Pieced together systems, that our competitors offer cost more money and lead to problems as different systems both in use, training and the need to talk to each other. Plus there is no long-term as who knows what the individual and separate parts are going.

Only our unified system gives you long-term as well as a day-to-day business solution. Click here for more details

 

 

 

 

 

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Our Delivery Point of Sale System

POS SOFTWARE

 

Delivery, the latest study by Paypal stated that 63% of Australians would be enticed by next-day delivery; however, the figure dropped to 28% for a shop that offered 4-7 days. 46% of Australian businesses had plans for a 24-hour delivery, plus I can guarantee you quick delivery will be a key part of Amazon's marketing strategy in Australia. So if you have not already, its time to start thinking about 24-hour delivery and thinking about the same day is even better.

One point about our point of sale software, is that it has a very powerful delivery system built into it, which was designed in it from day one.

It is currently being used by many businesses that do deliveries and require a point of sale software that is fast-paced in a high volume ordering environment. Our POS software can quickly and easily process customer orders to meet the unique needs of delivery based companies. It allows entry of customer's name, phone number and address. Operators can input additional notes for the deliveries such as driving directions and delivery instructions. They can also add any applicable delivery charge fees.

Want to know more, please click here.