Order tracking allows your customers to know where their order from you are at any time from when you shipped it till when it is delivered. There are many reasons for that, for example, the customer wants to know
- Has their order been sent?
- Where is their order right now?
- When is it expected to be delivered?
- Has it been delivered?
The last point sounds a bit weird, but we have had clients that tell us that customers have rung them up querying when an order arrives that has already been delivered.
So one service that is getting very popular is that we can provide our clients who use delivery agents a tracking service where your customers can monitor the progress of their delivery from your shop.
What happens is that you send your client an email which its appearance can be customised to match your shop. In this email is a tracking ID and widget. This takes them to a web page.
This web page looks very professional. It is optimised so if they are looking at it for computer desktop, a tablet or mobile it will look good. They can read this page in a vast number of languages which is great if you are dealing with tourist.
Using this you and your customer can track the progress of the goods that you are sending them.
You can also add advertising to the tracking page which is great as people who are interested in where their goods do read the tracking documentation.
There is a cost associated with this service but it is well worth if you use a lot of delivery agents to deliver goods from your store.
The other benefit is that you get a rating of how each delivery agent is doing plus you can track the items too.
If you are interested let me know.
As far as I know, we are the only ones in our market space to provide such a service integrated if you are thinking of a website, its a must.