These items have been uploaded and published about the subject

Legal

POS SOFTWARE

As in most of the world, Australia is switching over to allow people to register the shorter .au domain for their website. This will replace the existing websites from .com.au or .net.au to .au.

So if you have a website www.xyz.com.au now, it will be www.xyz.au.

In most people's view, people are looking for speed of use, so the AU will become the dominant domain as it has overseas. If you have an Australian website for your business, you must reserve your website with the shorter domain AU. If not, it soon becomes available to the general public. The consequences of not registering your existing business name by the deadline could be catastrophic for your online business. A rival could take your online site name. From personal experience, I can tell you that unscrupulous people with little morals will steal your business name if they can. What we are doing for our clients is telling them to register the shortened AU name. Then set up an automatic redirect so people going to the short website .au will direct to the current longer one. This is no long-term solution. It will hurt your SEO doing this. Your site needs to be converted to AU.

I know it's a short deadline, but what can we do? I have asked, and NO extension would be available to give us time.

Act now. It is happening in September.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.
POS SOFTWARE

This came up with one of my clients recently when we discussed the recent class action, but it's a problem many of us have faced.

In Australia, by world standards, we have many legal cases. I read that the state in the world with the highest number of court cases per person is California, USA; the next highest is NSW, Australia. Plus, Australian Legal fees are high by world standards. One incredible screen in the SCI-FI show, Star Trek, was where they had a lawyer who did not care about money. Lawyers care about money.

Okay, so can we claim their costs?

The answer is that it depends on what they are. My client has discovered that his fees are not claimable even though they were for his business. Claimable expenses are those required to produce income and carry on a business.

The ATO guidelines are here.

Note: As a guy who got dragged into court, I can tell you it's rarely worth it. Despite what people tell you, rarely does anyone care.  Also, courts are like hospitals; once you are in, it is tough to get out. My case took about ten years before we settled. Even if you win as I consider I did, it was a waste of a lot of money. Wonder how they felt. They lost and had to pay their legal fees and a settlement to me too.

Anyone who wants to tell me their experience?

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.
POS SOFTWARE

If you were affected by the Tyro outage last year in January 2021, you should by now have received an invite to join a class action. If you have not got it and think you should have it, please get in touch with me, and I will send you the details and information in the *welcome pack*.

If you have accepted the Tyro compensation offer, it does not mean that you cannot join this action. Yet, your odds of getting something are less.

You will almost certainly need to prove a legal loss to get something. That loss should be bigger than the Tyro offer of compensation to justify your entering this action. A legal loss is not the same as a business loss. I had a client whose three days of work were not considered a legal cost as he did not have to pay anything. He got transportation costs for petrol, so he got mileage and legal fees, which did cover most of his legal fees.

If you are interested in joining, you should contact the lawyers organising this case here and, if possible, your own lawyer. Also, you may want to contact Tyro directly to discuss before joining, as I am sure they are willing to discuss your specific case.

For the record, we accepted the Tyro offer, as did 90% of the people affected; we think they did their best, So we have no intention of joining this action.

PS I am not a lawyer, and this is not legal advice. I have been with them for years. We were Tyro's very first customer. 

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.
POS SOFTWARE

Having two prices on one item is asking for trouble. Even if it is clear your intent, people will have problems.

This happens a lot. A typical example might be a sale item. After the sale, the retailer puts a new price on top of the sale price, but the sale price is still visible.

One client of mine got into an argument over this when a customer demanded a lower price claiming that she must sell the item at the lower price by law. She replied coldly, " I do not have to sell you the item at all." The customer stopped arguing but did not buy, so who won that argument? To me, it was an unnecessary argument.

This started a discussion and some research. As far as we understand the law, it depends on your terms and conditions; if they are not displayed, then there might be problems. It should state that you can cancel orders and withdraw products because of pricing errors. Also, you need to consider if it goes further is whether it was not an error rather than an attempt to deceive. In this case, this practice can lead you into a lot of trouble unnecessary.

Take the old price label off.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.
POS SOFTWARE

It is said that a business person has two happy moments when they buy and when they sell. So many people, when they sell, are in such a hurry to leave that they leave potential bombs. I have seen issues that spill over long after the transfer. I have seen problems with property rentals and leases on equipment and vehicles. This is why you hire a business agent.

One problem is that your computer software, which in our case, and almost everyone else's, is sold under license. We say that the business holds a business software license. If ABC Pty Ltd buys the software, they have the rights. Now, if ABC Pty Ltd sells the company to someone else. The licence until we are notified remains with the original party; this can cause problems as the new owner does not have rights.

If you have sold your business or brought a business, please notify us.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.
POS SOFTWARE

Retail Security: How To Prevent Shoplifting

For stocklifting, we usually expect about 1.33% on turnover. A rule of thumb is that a higher cost of living, will drive this up but how much we do not know yet. Also the increased idle time many in our community have, the reduced staff in shops and the wearing of masks have created a boom in shoplifting.

The reason it is now in the minds of retailers is that after a stocktake; they know they can determine their shoplifting figures.

Once done, our POS System will give them three figures: quantity, cost and totals. All tell a story.

Tips for what can be done?

Here are some thoughts for a webinar that I attended on this subject recently:

1) Quantity will give you a hint of how many such incidents occurred.

Cost is how much it costs you.

Totals will tell you how valuable this is to the thief.

So reviewing these figures will highlight departments and goods that are most at risk.

It will also give you an idea of what is being taken.

2) What I do suggest you do is map your shoplifting figures see here. It does not take long and will graphically show the current danger points in the shop.

3) Consider mirrors and cameras. An old mirror placed in a blind spot was shown to reduce theft dramatically there. That cost the retailer nothing. Shoplifters are looking for these details.

4) Greet people that come to the shop. As well as being good customer service, it shows that you are watching.

It is hard to identify people in advance. In a survey, 75% of shoplifters said they had no intention of committing it before entering the shop. Very few fit any profile.

Yet here this is an interesting idea from the webinar. Have grandmother greet everyone that comes into the shop. Besides showing that you care, it has been known to do wonders. Grandmother has been proven to be very effective in identifying dubious people, such as people who often come without buying. She is also excellent for shaming people thinking of stealing. She is also a great witness if things go legal.

5) Have enough staff. Much of the current problem with shoplifting is that many retailers have reduced staff. No one is monitoring the stock yet there is a lot of money there. Having a staff member go to a suspicious customer and ask, “How can I help you?” can do wonders. 

6) Show a security monitor in the front of the shop where customers can see it before entering. This shows that you are monitoring.

7) Good signage. This issue I will discuss in a future post after I go to the next webinar.

8) Review the shoplifting figures this will give you an idea of the size of the problem and allow you to make a shoplifting budget. in the future.

9) Do not display highly desirable and/or expensive items close to the shop's exit.  

It is too big a temptation for someone to grab and run and it is very hard to stop such actions particularly if you pile high-value items together.

Shoplifting prevention and detection security prevention retail loss shoplifting are all important in order to keep your business safe and protected from losses.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.
POS SOFTWARE

We need to be ready to hit the ground running as preparing a business for the End Of the Financial Year (EOFY) can be daunting.

As a minimum, you need to do the tax stuff, but while doing this, you can do the management reporting too. This can be time-consuming, but luckily much of the information required is built into your POS Software. Before you go to the accountant, it is worthwhile to go to this webinar to review what reports our Point of Sale Software can produce. This will give you a feel of what you can supply to the accountant.

Here's a checklist of reports that you will need.

Sales reports
Stock Valuation (you will need to do this after your stocktake)
Customers Outstanding
Creditors Outstanding (if you are running creditors)
Subagents Outstanding (use only if applicable)

Click here for a webinar on the End of the Financial year reporting. It discusses in detail what reports our system can produce. 

Although not required from our software, I do recommend that you do make a special End of Year Backup to store in case you need to refer to it. The 30/of June this year is Thursday.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.
POS SOFTWARE

Expiry dates gift vouchers/credit notes

Today, gift cards are commonly used by all forms of enterprise, from small businesses to large corporate entities.

The expiry dates caused some confusion yesterday with one of our clients. After talking to several of his customers, he decided to scrap card expiry dates. I have my doubts about whether this is wise. Removing expiry dates implies that this liability will remain till when? It raises questions of whose responsible for that debt if the business is closed or sold? It will increase the administrative costs indefinitely.

You sold $20,000 worth of gift cards over the past year. About 10% to 19% of gift cards are unredeemed at any given time. So somewhere $2,000 to $3,000 is outstanding. If you sell the business, you must pay the new owner the liability owing on those cards. What hurts is that much of that liability will never be redeemed by your customers. If you close the business down, the situation is unclear. 

If you do this for many years, the problem gets worse as about 3% to 6% of gift cards are never redeemed. So every year, this debt grows by $600 to $1,200, do this for ten years, and you have a $6,000 to $12,000 obligation. 

Our understanding of the law and we are not lawyers and not qualified to give legal advice is that you must provide at least an expiry period of three years from the date you sold it. The expiry details must be displayed on the gift card (see red arrow above)

There are some exceptions, and this rule does not apply to some types of gift cards, click here for more details. What caused the initial problem here is that our client issued it out of his customer loyalty program, in which case we believe this does not apply at all. 

However, check first before doing anything about this. If you get a legal opinion please let me know.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.
POS SOFTWARE

This COVID pandemic has proven to be a boom for shoplifters. The current big problem is that it's harder to identify shoplifters as they tend to wear a mask.

Once they have the mask, a CCTV camera often can no longer be used to identify people to the authorities. Nor can camera photos in front of the shop or Facebook posts shame people.

Note: A retailer can ask a person to remove your face mask to confirm their identity. Yet, the person does not have to do it.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.
POS SOFTWARE

The Australian Retail Association has assembled a list of current state government support packages.

There you will find the link to the relevant state government support packages. 

One objection that I am hearing and seeing is that one state government is extremely hesitant to pay the awards owing. People are going to the state ombudsman. So if you are rejected for a grant, I would suggest that you do make some further enquiries.

Click here for details of the list.

It is worth a quick look to see what you might be qualified to get.

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.