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POS SOFTWARE

 

 

 

Scanners have dropped in price a lot, so now we see ones designed with a specific purpose in mind. This is as if you are a scanner manufacturer; you can offer your scanners less to people who do not need a function by not putting it in.

If you buy a scanner for the back office, when they use it on the front counter,  you may have problems. This is because many back-office scanners have a button to press to activate them. This works great for people who only need to scan occasionally. For people on the front, they find it a pain to keep pushing the button for each sale.

The reverse can be true too. Front counter scanners often have a bright laser. In the back, it often gets directed against their eyes. This is because they do not have the scanner beam positioned away from them as it is in the front. This is actually dangerous.

Many scanners can be programmed to overcome these problems. The problem here is that programming them is a real pain and requires a person who knows what they are doing.

So please let us know precisely what you need.

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POS SOFTWARE

Anyone that uses computers in business should use a UPS for essential services. Many products and services include Eftpos, which need you to be connected to the internet, but there is often a lot more, e.g. the local WiFi to your phone. Annoyingly, this includes the NBN connection, which is often not the best and for which there is little that we can do.

Still, there is something that we can do, and one of them is plugging the router into a battery backup unit (UPS).

What happened to one of our clients is interesting a few days ago. They brought a UPS and plugged it into the computer and the router. A short time later, they started to smell a strong electrical fire odour. Something was burning. They traced the scent to something inside the UPS. So they decided to turn the UPS off. Then they returned the damaged unit to the shop and got their money back. So leaving them without a UPS.

Then, as sure as day follows night, the power went out for about 20 minutes a few days later. Besides everything else, they had no internet in the shop. So they pretty well lost most of their business until the power came back on. One of their staff got a problem with excessive data usage on her mobile. She was using youtube a lot then and did not realise that she was using her public mobile data.

I would suggest if you have a router to plug the router for internet to the UPS.

If this is impractical we do sell small UPS that can be linked to the router.

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POS SOFTWARE

 

Scanner range can be a big problem in the retail industry, especially if you stocktake or sell goods in bulk. 

Generally, most scanners in retail are designed to be close-range,  about 20 cm from the target. 

A typical problem can be if someone buys a heavy or large box. The operator on the cash register must then either lift the item onto the counter or move the scanner to get into the scanners reading range.

Also, if you have high or low shelves, there may be problems when counting with items on these shelves. 

Often here, there is a speed issue. If you can save 10 seconds of scanning time, you will save an hour of work after about 300 scans. Consider that an hour's work is often 20 dollars to the shop. So over the scanner's service life, an extended range scanner can save a lot of money. 

If you are concerned about these issues, consider using a medium or long-range scanner. For example, we regularly go to about 10 meters.

To see your requirements is easy:

1) Check where your barcode scanner would be. Now measure from there to where the largest distance barcode you need to measure would be. Add 25% more as you will need more.

2) Measure the least distance you need.

This gives us the ranges over which your scanner will need to measure. 

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POS SOFTWARE

The front counter area is an integral part of your shop. A much as possible space there should be for selling.

 

Also, the front counter must be attractive to your customers. As today a significant part of the front counter is your POS system, if it looks old fashion, it sends a wrong message.

 

A stylish and modern appearance sends a better message.

 

This is why we have a range of monitors designed for the front counter of a retail store.

 

Here is one above that we recommend as they look good and take up very little room. Often it's placed in the counter. 

 

They also have Touch-screen technology built-in so:

1) They are easier to use; it is more natural to press buttons highlighted on the computer.

2) They are much easier to use as your eyes do not have to keep looking away from the screen to the keyboard.

3) It is faster to use as most people today are not touch typist.

 

And, depending on your needs, you can even add colour to the hardware.

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POS SOFTWARE

Old printers being prepared for the tip

Nothing seems to cause more problems than old printers being retired. People tend to get more attached to their printer than any other item of their computers. When they find one that worked well and prints well, they are reluctant to switch. 

The first problem is that printers have many moving metal and plastic parts. Over time these parts do break. Soon all will reach a point when they need to be replaced.

Interestingly, if a printer is put on a shelf for a long time unused, these parts will dry and crack.  They are not something you can store and leave.

Another problem is that even if the printer hardware is working correctly, often we discover that Microsoft and many printer manufacturers no longer support them. If so, you may not find a software driver for it. This makes them useless, so requiring an excellent printer to be replaced.  

Often options people need to consider: 

Dump it: Many printers have an internal printer hard drive. As such, a copy of everything you may be stored in the printer. This is why major organisations smash and dump them.

Sell. You can try to sell your old printer. 

Trade-in: Some printer manufacturers will offer trade-ins when you buy new printers. Sometimes we do accept trade-in for spare parts.

Relatives: Family members can use it for example kids often need a printer to do assignments. 

Recycling. Many companies will take your old machine, for charity. Consider this if you are looking to do something philanthropic. We use this one.

 

 

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POS SOFTWARE

About 10 million Australians can now finally get Starlink. What the rest are hoping is that it will shake up NBN. Currently, many cannot get NBN. Of those that have it, about a quarter of NBN users report having poor connections. 

I often hear from my colleagues and clients horror stories about their current internet. Here is one I got today.

"My performance and reliability were both better on ADSL 2 than they are on NBN.

Last year, when schools were closed for COVID for a couple of weeks, our town's NBN went down every day. It got to the point the schoolteachers were dropping work off at each student's house in the morning and collecting it in the afternoon.

It turned out they were doing upgrades to the tower, although no one could tell us that until they finished. And when did they pick to do it? 9-5, Monday to Friday, in the first two weeks back after school holidays, when every school kid was going to need it for school. Don't know what *work* they were doing because it didn't improve anything once it was finished."

What really hurt was the former ISP using dial-up days, used to run a regional ISP that never cut off the service entirely for hours on end during business hours. They used to do his planned maintenance, from midnight to 5 am. They also had backup systems in place.

So no wonder some of our clients are already signed up to Starlink. One has told me that he cannot wait to get it. If it goes according to plan, we will soon be testing our cloud system over Starlink.

Based on Starlink's specifications, I would not suggest that anyone try to run a non-cloud POS system on it. The big problem is that the service is non-continuous. From what I can see there, it fails up to a few times a day. Yet, while it works, the specs are very impressive. Users report 150 Mbps to 250 Mbps with about 20 minutes of outages a day, with speeds now promised to go up to 300Mbps. This is the perfect scenario for our cloud system.  

We cannot wait to test it. 

 

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POS SOFTWARE

There is a tremendous increase in computer hardware sold. We have been moving heaps. Here above are some pictures of yesterday.

The big problem is the troubled supply line because of COVID. 

This is partly because of the increase in the tax concessions for computer hardware now available. So now accountants are advising their clients to buy as they can write off more. You can probably writeoff a lot of money now. 

It is also because new computers are much better than the previous ones. Some of the new AMD ryzen and Intel chips are a qualitative leap in technology. We see a 50% increase in raw speed on benchmarking. This is together with their dramatic price decrease. In a typical retail system, upgrading one computer, the server can increase the systems speed. So if you get one computer, make the old server a new cash register, and you have a more extensive and faster computer system.  

Also what people are doing is moving from the older hard drives to the newer hard drives here that are much faster. It is a low-cost way of increasing your speed.

It is also because of COVID. The lockdowns have forced people to see that they need more than a mobile to meet their technology needs. For example, if you need a home office,  you need a proper computer, large screens and webcams for zoom and printers at home. 

As I said, the biggest problem is the import complications of getting computer hardware into the country. So we have many people just waiting for gear.

If you want to know more give us a call.

 

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POS SOFTWARE

Fortunately, most of our users took our advice and have set Windows 10 to delay its upgrade by a few days. This is to give Microsoft time to work out the various glitches in its updates.

Some of those that have not have found the latest update has been affecting some computers connections to specific printers. This has resulted in system crashes.

If you are affected, please contact us as we have a fix for our printers.

Your other alternative is to remove the update and wait till the okay from Microsoft come.  The problem here is that this update includes some critical security patches, which you should have. Knowing Microsoft, there can be a month delay before the fix arrives.

 

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POS SOFTWARE

If you wanted to increase your computer speeds, these M2 SSD hard drives were the answer. Unfortunately, until relatively recently, these were not an option. Few were available and very expensive.  Yet, this has changed. Prices have dropped, and supply has gone up.

Here is a speed test.

Based on this, you are looking at a 25 times increase compared to your existing HDD hard drive. If you have an SSD drive, then you can see here a five times increase. 

Here are some more benefits.

- What I particularly notice is that they are so much quieter as they produce no noise. The constant background noise of a computer, I find it very annoying.

- They should last longer than traditional mechanical hard drives as they have no moving parts.

-Less cable inside as it has no power cables and no data cables.

-It is smaller, so you get better use of space.

Replacing your hard drive will give you a massive performance boost to your PC. It’ll be like having a brand new computer.

Interested let us know.

 

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POS SOFTWARE

Most mobile in their payment solutions has a section where a person can add a loyalty barcode. Why should I carry ten plus different loyalty cards when I can use this section. Retailers know this, so now they are moving away from plastic retail loyalty cards and going digital.  The added benefit is that they save money on plastic cards.

To do this, you need a 2D Imager Barcode Scanners to scan barcodes on mobile devices. While laser scanners' low price point is now attractive, do not buy these scanners if you intend to scan a barcode off of a mobile phone screen as they cannot scan the mobile screen. This is because these scanners emit light, and then they check the reflected light. The problem is that modern mobile screens today have anti-reflection technology to prevent glare so the laser scanner cannot read the reflected light.  

For this reason, we now recommend 2D imaging barcode scanners.

 

 

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