Eftpos

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Eftpos

More Problems people have with moto payments

POS SOFTWARE

MOTO payments are EFTPOS transactions where the payment card used is not present. It is often used for payments made over the phone.

 

 

For many of my clients, this is a major source of income.

Besides having higher fees than regular credit card transactions, they can also be trouble as yesterday one of my clients found out. As the card was not there when the transaction occurred when the customer complained, it was my client's responsibility to prove that the actual cardholder authorised this transaction, This was impossible to do. A chargeback was done. The transaction cancelled. The goods sent are lost.

The problem is that for many of my clients there is no alternation but to accept MOTO payments

If so here are some tips that the bank sent, that might help by giving you some warning signs, so I thought I would share them here:

  1. If the delivery address does not look right
  2. Overseas orders
  3. Orders from people claiming that they cannot be contacted
  4. If a transaction is big or has orders for large quantities of the same item that do not seem to fit.
  5. If the same person starts giving you in a short time many orders
  6. If the orders are required urgently

What can I say but be careful? Accepting MOTO payments is a business decision.

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Tyro 3 months' rebate of Merchant Service Fees up to $500

POS SOFTWARE

Tyro made an offer to our users which I thought you may be interested in reading. However, they have a few points that are changed from my initial post so I have decided to post the offer with the changes below.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

The big problem now is that because of this coronavirus. Shoppers are increasingly wanted to pay by methods that don’t involve touching terminals and cash. No-one seems impressed by the hand sanitisers nearby and the frequent cleaning of the terminals. Today people do not want to touch the terminals thinking they are unclean. I think they are right, how many people touch those terminals every hour in shops? 

As such some of our clients have reported cash is way down and have seen big jumps in contactless payments by almost 40%.

We have been asked to submit a report about this but based on preliminary figures, this is considered to be real and a general problem as few seem to think when this coronavirus is over this will go back to before.

This is seen as a big problem looming for retail.

This means that many of our clients need to rethink their EFTPOS strategy.

So I think this offer is very timely as tyro has excellent contactless payment systems.
 

 

Image
Tyro $500 offer

 

 

If you want more details please click here.

 

 

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There is no evidence that cash spreads COVID-19

POS SOFTWARE

There is a lot of scaremongering now over the coronavirus with snake oil 'solutions' being proposed. One of the claims made is that cash is not safe, and those contactless payment methods should be used if possible.

Now there is a strong business case for retailers to switch to electronic payment methods, e.g. security, time-saving, cost savings etc. but there is little reason to add the coronavirus to this list. What we believe about coronavirus is that it primarily spreads by breathing. It can spread by contact but as a recent report by the Bank for International Settlements (BIS) in Switzerland found no scientific evidence banknotes and coins could carry the virus more effectively than other objects. 

What they found is that...

"Scientific evidence suggests that the probability of transmission via banknotes is low when compared with other frequently-touched objects, such as credit card terminals or PIN pads."

"On the contrary, frequent handling of a contactless card or an EFTPOS machine terminal may actually carry greater risk." The big problem here is that EFTPOS terminals can be handled by a large number of shoppers daily.  

This report is supported by the Australian government official report too.

Want to read more click [[here]] and here.

A false claim made now is that the World Health Organization said that handling cash could spread the virus, in fact, it has rejected such reports that they did say this.  

Clearly the EFTPOS terminals need to be cleaned. Here is how you clean an EFTPOS unit. I suggest you do this frequently.  One point you may want to consider is, if the claim is true and EFTPOS is so much safer why are not the banks actively promoting that now?

Note if you do decide to go cashless anyway, you must display a sign seen by the public before they begin their purchase that your shop is cashless; otherwise, there could be trouble.  

 

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Sending Credit Card Information over Email

POS SOFTWARE

 

PCI DSS are standards which all organisations that transact via credit card must abide by regardless of your business size. You can’t partially comply.

One of its requirements is that credit card information must not be captured, transmitted, or stored via email. This is because a standard email is considered to be unprotected being in clear text and it leaves a trail of copies (in the ISP store-and-forward gateway, in inboxes, sent folders, drafts folders, email trash, web browser caches, computer recycle bins.

It goes on to state that it is a violation to request or transmit credit card information by email.

Although our software makes no such request, we are making a change to our software over this to specify this requirement.

If a person was to send you an email with their credit card details say

Visa Card 

Card Number: 4550064304232410
Expire Date: 01/2023
CVV 322
 

You have not done anything wrong unless you requested this information but if you were to reply to that email, you have to change the text to something like this.

Visa Card 

Card Number: ************2410
Expire Date: **/****
CVV ***

before you can reply.

I actually suggest that you use a payment gateway like paypal

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PC EFTPOS

POS SOFTWARE

 

Rather than having a separate unit which is independent of the point of sale, what PC EFTPOS integrates the EFTPOS handling into the point of sale software.

There are many advantages in doing this, here are some. 

1) It reduces operator errors by eliminating double data entries and re-keying errors from a manual entry on the EFTPOS.

 

No more accidentally keying into the EFTPOS terminal $20 instead of $50. 

 

2) Improve speed of service for your customers, as you can see an integrated Tyro Efpos (dark blue) takes just a fraction over a second on any day of the week.

 

 

 

3) Better reconciliation, we have a report designed for this 

You will find it here marked in red.

 

Once there you can get a report.

 

If you do not have it, I suggest you try it out. 

What it will do is give you a seamless transaction process, speedy payments and easy reconciliation!

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The credit/debit card network

POS SOFTWARE

While I was explaining the costs of Tap and Go and the benefits of you using Least Cost Routing, I noticed that some people were unclear on how the system works so I thought I better explain it.

This is a chart of the Credit Card network. Although it is for America and the charge figures are different in Australia, the overall system is roughly the same, and as a first-level approximation will do for this post.

 

Now we will follow through the chart by the numbers

1) A person purchases something in your store and uses a credit card.

2) Your EFTPOS unit will send the relevant details to the Acquiring bank, which is the provider you are signed up, eg CBA, NAB, Tyro, etc.  As you have a relationship with these people, the fees are relatively reasonable.

3) The Acquiring bank will then go to the VISA, Mastercard, Alipay, etc. What there can be is a problem here as some of these Card networks fees can be fairly high. The merchant does have some controls, eg many merchants refuse some Card networks. The problem, however, can be here is that some cards like VISA have a range of cards with different fees and its very difficult for a merchant to identify which of these cards has the high fees. The other problem is that ACCC does not allow you to charge on the card type but only the supplier. I think this is wrong.

4) This is where the big problem arises with the fees. The Issuing Bank has no association with you on this transaction, it is the one paying the money and charges you the most. I can see no pattern in the charges although I am sure there is one. 

Now when you use Tap and Go, you have no choice on how the transaction goes, so this is how it goes. That is why it generally has the highest fees.

If the customer selects Debit which has lower fees and you have Least Cost Routing in place, the Acquiring bank determines whether it is cheaper to put the transaction through the Card Network or whether it is cheaper to go direct to the Issuing bank. It will then select the cheapest way. Using this a merchant on our system saves on average about 7%. I have not seen any problems in usage with this option. That is why I think all my clients should make sure they have it.

 

Please click here for actual figures on how knowing how it works you can save.

 

 

 

 

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Alipay now on Tyro

POS SOFTWARE

We are having a bit of a laugh here about people encouraging Chinese tourists in the shop with all this coronavirus now.

The experts, by the way, are disputing whether the masks will work and if so by how much. One point I noticed was whatever the medical people are saying they are all wearing these masks in China.

 

Alipay

 

Alipay is the preferred payment method for Chinese people visiting Australia. As about 1.2 million Chinese tourists come to Australia each year and about 91% of them have Alipay. Each Chinese person spends an average of $8,000 per visit. This makes them in dollar terms our number one tourist trade. Plus on top of that, many Chinese nationals and students are living in Australia that uses it,  so giving Alipay access to a massive market in Australia. 

Anyway having said that Alipay should now if you use Tyro for EFTPOS be available, click here for details

It’s all done through the terminal too, so merchants don’t need an extra device clogging up their area.

The cost is a flat rate of 1.3% (plus GST) currently across the board so I would suggest in your point of sale software a 1.45% surcharge initially.  Although you may want to review that if you start using it, as generally, these fees are calculated by the following method

1、Fee amount = total transaction amount in Chinese currency * exchange rate * fee rate

2、The fee amount is rounded

You may find that the exchange rate and rounding affect the amount, but even so, it would not be by that much, I am sure. Also, it may be a plus that it is in Chinese currency as I noticed when I was in China, I got a better rate for my money there than in Australia.

 

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Tap and Go and the refusal by retailers to use Least Cost Routing

POS SOFTWARE

I thought this article here on a study from what the major retailer groups in Australia view on 'tap and go'  and the refusal of many retailers to use Least Cost Routing on debt is worth a read. What I find fustrating is that our clients have had this option "Least Cost Routing" for many years and many do not use it. 

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Latest EFTPOS Tyro offer

POS SOFTWARE

Quite a few people have taken on the following offer which is ending soon so if you want to know more, you need to move quickly.

For tyro EFTPOS, however, there was a slight amendment on the offer which I doubt will affect anyone here but here is the latest offer.

PosBrowser integrates seamlessly with Tyro EFTPOS. Experience the integrated difference for your in-store payments today.

Integrated EFTPOS designed for Retail

  1. Direct Integration - Our EFTPOS machines speak directly with your Point of Sale system
  2. No Manual Keying - Means no keying errors or reconciliation discrepancies 
  3. Integrated Receipts - Give your customers one integrated receipt, with their invoice and EFTPOS details all in one

Save time & money1 with Tyro EFTPOS

  1. No lock-in contracts or breakage fees with Tyro
  2. Tyro Tap & Save customers as an average are saving 7.6% on Merchant Service Fees2
  3. Until the end of January 2020 - sign up with Tyro and receive $200 in your Bank Account to get you started3. T&Cs apply

 

Want to know more, please let me know or click here!

 

Important Information

1. Tyro does not guarantee any cost savings by opting in for Tap & Save. Savings on eligible transactions processed through the EFTPOS network vary for each business depending on their card mix, transaction volume and amount, industry, and pricing plan. Eligible transactions are contactless debit card transactions less than $1,000. Tap & Save is not available on Special Offer pricing which includes some flat fee simple pricing offers or where you surcharge on debit card transactions as cost savings may not be realised. Yomani CR, Xentissimo and Xenta terminals do not support Tap & Save. For details refer to the FAQs at Tyro.com or call 1300 966 639.

2. 7.6% savings on Merchant Service Fees represents the potential savings of Tyro eligible merchants (calculated as an average), over the period December 2017 to May 2019 and was based on actual eligible transactions processed during this period.

3. Tyro $200 Cashback Offer Terms and Conditions

These Terms and Conditions together with the relevant Tyro Terms and Conditions available at https://www.tyro.com/terms-and-conditions/ (Merchant Terms and Conditions) govern this offer. By providing your details to Tyro Payments Limited (ABN 49 103 575 042) (Tyro), in connection with this offer, you agree to be legally bound by these Terms and Conditions. ‘you’ and ‘your’ mean the person or persons in whose name the account will be held with Tyro.

This offer is available to eligible persons from 9:00 am 01 October 2019 (Sydney time) until 5:00 pm 31 January 2020 (Sydney time) (Offer Period). This Offer is not applicable in conjunction with any other Tyro offer. Tyro reserves the right to extend or withdraw this offer at any time at its sole discretion. If Tyro withdraws the Offer, Tyro will honour the Offer in respect of all New Customers that have their applications approved by Tyro before the Offer is withdrawn, provided that applicants satisfy all of the Eligibility Criteria. New Customers can cancel any live application in the event that Tyro withdraws the Offer.

To be eligible for this offer, the following criteria must be met:

  1. You must have received an email from Tyro or one of its current Plus Partners (as listed at https://https://www.possolutions.com.au//) inviting you to take up this offer;
  2. You must not have held an account with Tyro within the 6 months prior to the start of the Offer Period;
  3. You must have applied to become a Tyro EFTPOS Banking merchant during the Offer Period and be approved as a Tyro EFTPOS Banking merchant within 30 days;
  4. You must not be an additional terminal or MID (additional account) to an existing location or existing ABN; and
  5. You must not be a member of a merchant group, corporate group, buying group or franchise group that has an agreement with Tyro, (the Eligibility Criteria).

Tyro may, in its sole discretion, determine whether or not the Eligibility Criteria are met.

Provided the Eligibility Criteria are met, $200 will be deposited into the bank account nominated in your application form to become a Tyro EFTPOS Banking merchant ($200 Deposit). $200 Deposit

The $200 Deposit is only payable once per ABN. The $200 deposit will be paid within 90 days after the date you are approved as a Tyro EFTPOS Banking merchant.

Tyro Payments Limited ACN 103 575 042 AFSL 471951 (Tyro) is the issuer of its own financial products. As Tyro does not take into account your personal circumstances, please consider if these products are suitable for you. You can contact Tyro on 02 8907 1700 or tyro.com and access Tyro's dispute resolution process at tyro.com/complaint-resolution-process/. Tyro may pay financial benefits and/or referral fees to our partners.

 

Want to know more, please let me know or click here!

 

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Another day another outage

POS SOFTWARE

Yesterday a client contacted us which experiencing an outage on their internet. There is nothing that anyone can do now. I had a client that registered himself with the Ombudsman complaining about the problems on the NBN and was told he was number 30,000 on the list.

 

The ACCC measurements here are interesting.
 

 

Depending on your service provider, per week everyone on the net will have on a common major problem of more than 30 seconds one or more times between 6:00 am to midnight. Between midnight to 6:00 am presumably they are saying it is acceptable. 

As frustrating as this is for the average person at home, for a business today, no INTERNET means no EFTPOS = 50% of your business is lost.  If you are selling say telco or Giftcards it means no BUSINESS.

Update 20/11/19: Although not directly related to this, there is now a problem with Office 365 working on the net. 

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