Point of Sale Software

POS SOFTWARE

Many of my clients do use Facebook marketing. When asked, they will say for them it is the cheapest and most profitable form of advertising. That is why they use it.

The first question that many who are not using Facebook advertising will ask is, can they get more people onto their Facebook business page without paying? This is tough as you will find that even with those who liked your page, few get your latest updates.

Although Facebook sees itself as an advertising medium, its main hook is for family and friends. These get priority. What is left, hundreds of million organisations worldwide with Facebook pages are all fighting to get noticed. Now a few years ago, Facebook changed their systems so that unpaid got less to try to get people to pay if they wanted to get people to see their latest stuff. This means you are competing with all these people in a smaller space.

So those that use Facebook today, what they see is what Facebook thinks most interests them. If Facebook feels what you posted is of little interest to your public and does not invite meaningful interaction, they will not display it. 

Your content has to be good to show up if you do not pay.

It is not so easy if you pay either, but that is a story for another post.

Now if you do want to use Facebook you need to test and continually review what is working. No point in using Facebook measures as really who cares how many likes you get in business if no one comes and importantly buys. So put in Facebook if possible a rarely used phone number and/or email address. Most email systems support disposable addresses without needing to register them first. This is perfect for this task.

Next is what you need to know is who did respond to your Facebook post.

Luckily our point of sale software has a very advanced system for doing this. What you need to do is enter into the POS system a Promotion ID.

Firstly you need a Promotion ID here are some tips:

- Make a unique ID for each different promotion. This will allow you to distinguish each promotion. Don’t reuse or recycle these IDs for different promotions. If you feel you must use the same ID  add a date or year after it, eg add say F2Nov2021 (F=Facebook, 2/Nov/2021 if it was first live today).  

- Once you make an ID, don't change it. 

- Do not use spaces, it can be confusing, e.g. a person was looking at Jan  2019, and it sometimes worked, and sometimes it did not. What we found was the ID was Jan 2019 (One space no, two spaces which he sometimes used)

Now in Detailed Transaction Entry see the red arrow, below for more details.

Purchase Order Numbers

Now you see the Promotion ID. 

Enter the code when putting in the sales.

Now you can watch the transactions based on this code, letting you recognise whether you are receiving value for your efforts.

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POS SOFTWARE

Recently one of my customers got fresh stock. They updated their prices to the new prices. Then they placed under the old shelf price the new stock. A customer appeared with the item and demanded that the shelf price be honoured. What my client did was observe the shelf price. It was a good customer, repeat business etc. Then they removed the shelf price. He did end the problem as the customer came back and wanted more at the old price.

This generated a discussion as happens when a retailer displays the same item at different prices.

This situation is common in retail. If you visit bargain sites, you will find many examples of pricing errors in stores. Often with comments that buyers need to grab the items before the retailer realises the mistake.

Now I am not a lawyer, but this is my understanding.

Most Australian consumer codes state that you must sell your product at a lower price or withdraw it from sale until the price can be corrected. Things will get murky if the product is advertised or you did not make a mistake.

If it is a mistake, you are not obligated to honour the lower price. This is because the sale is considered an offer. So before the deal is done, you must agree with the customer offer to buy. Thus you have the right to explain that you have made a pricing error and reject the customers' offer to buy the item.

What I have noticed is that some majors include in their terms lines like

We reserve the right to cancel an order that we have accepted at any time for any reason.

The best solution is to find the incorrect prices before the customer mentions them. In this, we can help. We have a quick and easy way to check stock prices for what you have on hand.
 

Go to reports. There is an option Quantity On Hand and Price check; click on that.

 

POS Software menu

For this exercise, we exclude those items that we do not have in stock. If you are out of stock, there is no problem here. If you do not have accurate stock control, use the line below, stock activity from a selected date.

POS Software On hand and preice options

 

Now it generates a report that lists the details of your article, including margins.

 

POS Software On hand and price report

See the margins are listed so you can now check your prices.


I'm sure you will find something. I know one of my clients who reviewed it told me that he found some bugs.

 

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POS SOFTWARE

Rapid COVID tests will be available from Nov 1. These tests kits act like the pregnancy stick sold now. What they allow people is to get almost instant results. This is a significant advantage as now people often need to wait three hours to get tested at a public test facility. I had to go at 8 am to have my daughter tested before they opened to get a spot.

Plus, if they get tested there, they are publically listed if they have COVID. Some people do not want that.

I expect it will be a good product here as US sales for these 15-minute tests is soaring, so why not here? One guy at work told me that he and his partner are soon going to a wedding, so he wants two to test themselves.

So why not check it out? The cheapest supply that I have found is here. I am not saying how good they are, as I do not know.

It is a shame that it took so long for this product to appear, as we could have used it when COVID first started here.

 

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POS SOFTWARE

We have waited 20 months for the green lights to get back in Victoria. I know that most of you have done much better but at least now we all have an opportunity to rebuild. Now is our time.

Now as Australia moves closer to achieving the required vaccination targets of 80% of double vaccinated, you can check here on how your feeder area for the shop is doing.

Put in your suburb and let it rip. Now you can find the exact areas of ​​interest by zooming.

Currently,

Single 75% is poor, 85% is average and 90% is good.

Double 60% is poor, 70% is average, and 80% is good.

This helpful resource is updated weekly.

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POS SOFTWARE

 

One of the most popular features in our POS Software is a customer-facing screen.

They are digital displays that show detailed order information to customers such as their orders, tax, discount and loyalty information during the checkout process. You see customer-facing displays in the retail businesses all the time.

Why should you use a customer display?

Ensure sale accuracy

When a staff member enters a customer's order information, each item and price appears on the customer-facing screen. This means that the point of sale screen provides the customer with a quick and easy way to verify it is correct while being entered. Most queries can be resolved immediately, such as pricing and many incorrect quantities.

Instil customer confidence in you

One of the clear benefits of a point of sale display is the impact on the customer experience. It has transparency. That can be a great help in establishing trust between your staff and your customers.

Drive Customer Engagement

You can also use it to display advertising for your shop.

Professionalism

It much more looks professional, giving your shop a better image.

Speed up cash register operations

As many mistakes are noticed quicker before completing orders, your staff can immediately adjust items. Once the sales go through they, have to process a return which takes longer.

The display screen prompts the customers to act as the transaction proceeds. For example, once you scan all the items, the customer display cues customers to pay, then tells them to pick up their goods and go.

If you're considering a customer-facing display for your own business and want to see what has been working with our customers for years, we can help you. Feel free to talk with us now.

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POS SOFTWARE

Too many people now are looking at last year when Halloween due to COVID-19 was dicey.

Today, many people are interested in Halloween costumes and makeup. Families want to join in the festivities so this is not only for children anymore but also for the parents and surprisingly for people's pets.

Most retailers are scared of these product ranges as if they do not sell over Halloween, they are stuck with unsellable items. Still, many of the popular items are not Halloween items, e.g. facepaint, vampire teeth, fairy costumes and makeup. So I would suggest while there is time to look into it.

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POS SOFTWARE

We all have Trading Terms on which our businesses supply our products and services.

The problem is that many clients have their trading cycles. Often they place on us, these trading terms as a condition to trade. So we are confronted with a choice to accept this or decline their business. A typical example is a tradesman who does his books monthly, a large organisation that seems to pay whenever they want, or a government department that pays on its cycle. Nothing you can do. I have been in a government department, demanding overdue funds. I had two people look at me with much sympathy in their eyes but making it clear that they are unable to do anything.

Often we reluctantly accept it. We want the business, and there is no point in making a fuss about it.

The immediate dilemma is that your computer system is set up to put everyone in your business cycle.

Well, do not worry, as you have the right POS software.

> What you do is go to the customer maintenance screen and call them up.

> Now click on the "Other details" tab.

Now at the top here, you will see the above image. There you can put the appropriate trading terms for that account.

 

Now your POS Software will treat this account with their trading term.

Now trade!

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POS SOFTWARE

What happens is that someone follows a delivery vehicle, e.g. Australia Post, so they see when delivery is done. If the item is not collected immediately, they wait a few minutes. Then do a quick scan of the area to see if anyone is watching, grab the package and run.

What makes it easier is that with COVID, delivery drivers often no longer get signatures. They like to throw away the package. Then leave as soon as possible without contact with the people at the delivery point. As such, this is a simple endeavour. For whatever reason, a large percentage of these people are women, which is surprising.

This is called parcel theft.

Some common sense is required if you deliver. Let's face it, you are the one who has to prove that the item was delivered.

At the very least, try to avoid leaving items at the door. Put them in a secure spot, not in open view. Then take a photo of the item delivered.

You can then attach the photo to the invoice later in your POS software for your records.

 

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POS SOFTWARE

 

Today touchscreens are now pretty much everywhere.

They help us interact with our computer more naturally with our fingers making them easier to use. After all, it is more natural to press the highlighted buttons on the computer. They also speed up tasks. You don't have to take their eyes off the screen and keyboard. This makes it faster to use.

I find the new models have one point: that it is no longer necessary to find vendor software to calibrate them. Today they now tend to use the native Windows utility; this was always a real headache. We had to keep a library of vendor disks in our software library in case some user had lost their driver disks and needed their monitors calibrated.

As Android moves more into Windows, we can expect to see the integration of touch screens into your computer increase.

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POS SOFTWARE

Since October 1, the federal government declared that it would increase its recovery loan plan for businesses. This scheme is to enable lenders to give more business owners financing. 

What the government will guarantee 80% of the loan up to $5 million with a limited or flexible interest rate. This is for a maximum term of 10 years. I know most of us want longer, but that is what they are giving.

Since then, we have been thinking of refinancing as interest rates are expected to go up, so it would be great if we could get it fixed. Plus like many of us, we have our pet projects to expand our businesses as the restrictions are being lifted. For example, I am keen to expand our cheap hardware sale with some large purchases. We are known for being cheap in hardware, and I would like to build on that with some large purchases. Let me know if you are interested in a group buy.

The other problem is the current supply chain interruptions because of this we all need more buffer stock. This will result in more inflation. Those of you that can remember the 70s will know how worrying inflation can be. 

Since it looks like a good offer by the government, I decided to tell my readers here. 

There are some conditions which I doubt would be a problem with many of our readers. 

-Have an annual turnover of fewer than 250 million dollars
-Have received payments from JobKeeper between January 4 and March 28, 2021, or been financially affected by COVID-19

Be warned with the banks, it's always the same story. The loan officer wants to get your business but on top of that character is someone whose task is to ensure no loan goes ahead. Currently, the difficulty with the banks is not security, but you have to show your capacity to repay the money. How do you do that with our last few years with COVID? If your business is up, the bank said it's because of COVID, and they expect it to come down. If it has gone down, well, these are figures they use. 

For more information, including how to apply, visit the Australian Government website here. 

 

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POS SOFTWARE

 

Sometimes what happens is that for a short time, your POS System stops and starts up again.

Several things can cause this, but a common cause is often a cable being loose or deteriorated.

Loose

Here it is not out as such but only slightly loose. When something knocks it, it goes out for an instant. This is because retail shops are busy places. People are in a hurry and often over time move cables often as they add more cables.

Check that your cables are firmly into your POS devices and electrical plugs if this is happening to you.

Deteriorated

Many factors can cause a cable to deteriorate. 

Age can do it, but it is more likely to be something like moisture, people moving the cable, heat or rats. I have seen them all. Over time, the insulator that protects the wire then the wire becomes damaged. Once this happens, problems show. Then this can be very dangerous.

I find a helpful check here is a visual inspection of the cable and area. Rats leave black spots. Also, check for an offensive odour. 

If you think something is wrong here, you should replace the cable immediately.

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POS SOFTWARE

 

Let us start with this:

Move your router.

Often this is the quickest and easiest.

It should be high up and in a place where you can directly see your router. There should be nothing blocking the signal, e.g. metal, glass, concrete etc.

Electrical equipment can also interfere. Keep the router from industrial equipment, lifts, air conditioners, microwave ovens, etc. A sign that this is the trouble is when the Wi-Fi works, fails and then works.

Move the router to a spot and test again till you find a good place where it is not an eyesore.

If your Wi-Fi in the shop is still slow, here are some more tips to try first, but we are getting technical.

Now find out what channel you use for Wi-Fi. Typically it is 2.4 GHz, but some technicians, as I do, often set it to 5 GHz. There is no right or wrong here, sometimes 2.4 is better, and sometimes 5 is the way to go.

Once you have this, get an app Wi-Fi Analyzer here.

Now select the appropriate option 2.4 or 5 in the Wi-Fi Channels

Now check the strength of the signal in the places where you use the Wi-Fi. Wait and look, you need a signal better than -80 dBm. Aim for at least -60 dBm. Anything less than that is considered unreliable.

If you can try to reposition the router to a better spot.

Still need more ideas.

Now on the Wi-Fi Channel check whether your neighbours’ Wi-Fi Networks are many. They may be interfering. This is why in shopping centres, people often have trouble. If you see many networks, try seeing the situation on 2.4 or 5.

If that is better, consider switching channels.

Still, need more speed?

Upgrade the firmware of the router.

It’s always a good idea to check for the latest firmware anyway. Talk to whoever you got the router first about how to do this. While you are at it, check your security settings. On some cheap routers, technicians often reduce the security settings to speed it up. Today a router should always be at strong security. If your router needs a reduction in security to get a decent speed, I suggest getting a new router.

Let me know if you need to know more.

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POS SOFTWARE

 

 

 

Unfortunately, Windows updates are two steps forward and one step backwards. They do come with good features and improved security, but every now, they break things.

As we have seen in the latest Windows update, some of our clients reported that their printing has stopped working. It turned out that the newest window updated caused problems with the network. After research, we found the fix was uninstalling fix KB5006670. Once done, our client could now print.

Now, if you are like me, you prefer others to test the latest Windows updates. This gives time for the bugs to be squashed and tweaks set correctly, so what you do is delay those updates.

How to pause Windows Updates:

To do this, open the Windows Settings app and select

Update & Security > Windows Update.

There you will find a "Pause updates for 7 days" button. (See above the option highlighted with a green arrow.)

Activate that!!

Also, another tip, try to do Window updates only on Tuesday, Wednesday and Thursday morning. This means that if something goes wrong, you can contact your computer technicians.

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POS SOFTWARE

POS Software menu

Many suppliers are starting to issue new price lists. It can be a lot of work to see if your inventory matches the latest price list.

 

So this is a simple way to do this:

Go to the report

Click Quantity on Hand and Price Check.

Exclude items that are out of stock in this exercise. If you do not have accurate inventory control, you should use the following rule, inventory activity from the selected date.

Then select the appropriate supplier.

You will see a report with items, costs, available quantities, and sales prices. Match it off.

Another example of how our POS Software saves you time.

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POS SOFTWARE

If you look at major suppliers, you will see that they inevitably look at their sales over a few years by month. As such, they will compare sales last year with this year. So what you will get is monthly sales comparisons with this and the previous year. This is partly as most accountancy is monthly and yearly. But also because this gets over much of the problem of seasonal fluxations. In a typical year, it is expected that March last year, for example, sales, should be comparable to March this year.

What people in business generally know is what is happening now. What they are principally interested in is what will happen. So they will ask why last year in March, you sold X, and this year in March, you sold less. Any idea what is to find what is happening, because they want to know what has changed.

One common problem here is that your supplier generally knows what you ordered but not what you sold. So must have the sales figures if you wish to discuss on equal terms with the suppliers. Maybe you ordered more in March, not because of sales in March but because you sold out in February. With your POS Software, you can do this instantly.

How to do this:

Go to reports>Sales - Stock - "Stock Sales Details 24 Month Trend."

And avoid for now many of the extra details here. Let us keep it simple for this exercise.

Exclude inactive stock

Now I find it easier to work by department, so I usually select this, but you often need a supplier.

Now out pops the report above.

Now, look at the green arrows. You can see that the stock does sell about two a month and does not seem affected by the seasons. Its greatest sales are four a month, but can it justify the stock holding of 6 in red? It is about a two month supply. If the product can be ordered weekly, it is too much.

If that one is a bit tough to determine, look at the stock item, marked with a blue arrow. It sells like one every two months, but there are sixteen in stock, so we are looking at a three year supply.

What you will find, is that now having access to this information allows you to gain a clearer picture of inventory trends and seasonal patterns.

This gives you more insights into your stock sales.

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POS SOFTWARE

Here is yesterday's graph of the NBN internet reliability, today I bet it will not look much prettier. Not good if you consider that an internet connection is essential today. Yet, the reality today is that despite so many internet claims, outages are a regular occurrence.

Facing this unlike so many other POS systems, we do offer a local mode.

- This means that you can accept EFTPOS payments while the internet is down.

- You can operate your POS system almost as usual until the internet is back up.

What happens is that your data will be stored locally, then it will be automatically synced when the internet is back on without any user interaction.

So with our POS System, unlike so many others, you don't have to worry about losing your internet connection.

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POS SOFTWARE

This scam is bothering many people now, so I thought I better warn you. 

A scammer knew an employee's email account details. He monitored the account. Then using this email account, a hefty invoice was sent out to a client. The scammer then sent the invoice out again with an altered bank account. 

In this case, $400,000 went missing.

There was also a failed attempt at $350,000 here. It was lucky that immediately before the transfer to a supplier nominated bank account, a staff member looked at their deleted email file. Then they saw the real client invoice with different bank account details and started to ask questions.

Currently, I have been told that in Australia, there is no case law on liability here. One of the big problems here is that neither side has benefited from the fraud. None has the money. Both sides are seen as negligent. The seller for not having enough security on their email account and the buyer for not checking the bank details. This means that the chances of returning the funds could be limited.

Yet, it does show that you need to track security on your email accounts and check bank details thoroughly before sending money.

If you want to know more, checkout scam watch here.

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POS SOFTWARE

For Halloween, retailers need to be exact in their ordering. This is because this type of stock is often tough to get rid of after Halloween. This is one of those holidays that interest by the public is brief, about a week, that is all we get.

 

If you want to know the sort of stuff the public is interested in now for Halloween, you should look at costumes, witches hats, Halloween makeup, masks like Frankenstein and ghosts are popular nowadays, and as always, Harry Potter stuff. One of the pluses with Harry Potter stuff is that it sells well after Halloween.

If you want to know a quick and instant way of finding out what stock did sell in your shop in previous years on Halloween.

Go to Register reports.

Now pick "Top N Stock Sales for a Given Period."

 

 

In the form, put in the following dates 25/10/20 to 31/10/20. A report will come out with what sold over that week. As last year is unusual, I recommend rerunning the report. So put in now the dates 25/10/19 to 31/10/19.

Now compare these two reports.

Of course, if possible, try buying stock items that can sell after Halloween.

As time is running out, do it now!

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POS SOFTWARE

Halloween was once considered American here, even though it's Irish. Over the years, as you can see, interest in it has been growing in Australia.

 

Today, it has become an annual event here too.

It is expected that Australians will spend big on this Halloween this year. What the public will be looking for are costumes, candies, decorations and greeting cards. Consider that many of the public with the conditions the way they are now will have trouble getting these products. Why not do something for Halloween?

I am sure that Australians will spend scary amounts this Halloween.

 

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POS SOFTWARE

 

These are some photos of shop windows I saw the other day.

The front window is now more critical in many shops than ever before because today, no one is just browsing.

Your shop needs now

1) A website with Click and Collect, something that your POS Software has inbuilt. 

My recommendation is to advertise your Click and Collect as immediately available. Click and Collect takes several days to complete for most majors. For those who require it immediately, this is not a suitable option.

What you are saying “This item is in stock here, and you can get it now.” 

2) A Facebook page

It can do Message and Collect

3) A Call and Collect service. Make sure that people can see an ID number from the shop window so if they like it and want to order it, they can order it over the phone.

 

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