A lot of people are not very helpful when trying to get them to scan QR codes. Some of my clients were bluntly told, no often with some colourful language added. Here, is a new twist, a man of 70 with Dupuytren’s contracture, which is like Parkinson or arthritis except it affects the hand. This meant that he could not fill use the QR scanning codes on his mobile or fill out the paper form. You can read up on what happened here.
From this, it appears that a bit more diplomacy here would have been in order.
Still I do not know what to say here, the fine for not getting the details are in Victoria about $9,000.
Note if required, you can fill out the appropriate form on behalf of the customer.