Despite all our best efforts and although we all try very hard, the reality is for whatever reason mistakes, inflated customer expectations, supplier problems, etc sooner or later we are going to have negative customers.
"Sometimes, when we reach for the stars, we fall short. But we must pick ourselves up again and press on despite the pain".
This movie, I think showed this very well.
It is done in a modern setting which showed how social media can affect a business. Not to give any spoilers what happens is a food critic gives a bad review in twitter, the chef responds at first badly, and eventually he learns about the importance of modern social media today in business.
I think you will find it entertaining and interesting. Certainly gave me food for thought.