Our POS software is built for speed. It is the fastest in our market space, but we are increasing the speed on the next version.
Time, after all, is precious and I think it is essential that as technology continues to move we take advantages of the latest advances to keep your business running as quickly as possible.
Some places it is nice, no-one likes to wait for a long report but in the cash register its critical. If the queues start to get big, then people walk out and I know from personal experience nothing upsets us more then seeing people dumping their proposed purchases and leaving. It gets worse as people seeing a long queue in your shop do not even come in.
Today, most of the time taken in processing a transaction is independent of the point of sale software. Every customer when being processed today should be greeted with a friendly smile, hellos exchanged, they are processed, the cash or EFTPOS is handled, goodbyes are said, and they go. The industry standard to do this is about 40 seconds a transaction plus about three seconds for each item to scanned and rung up. So if they want to buy four things, the time taken is expected to be about 40 seconds plus four items in their basket at 3 seconds each so it is about 52 seconds.
Very little of this time is actually due to the POS software slowing down the transaction.
Here is the current speed test of about 20,000 cash register transactions in a busy shop. Note when the new version is out in beta, I will do an update.
The average speed of a transaction was about 36 seconds a sale which is what I expected as our clients tend to have low numbers in their baskets and they are almost all in high volume pressure environments.
Here is what the graph looks like
As you can see in a pinch, our clients are doing transactions much less than 36 seconds as you can see here in seconds.
I think our clients should budget about 36 seconds plus or minus here.