Scripting a great time saver - the proof

Clearly, the Australian Newsagent Association likes our recent upgrade. Here is what they wrote about one of our improvements today.

This was a big project. It took a lot of work and testing to get it to work. We were in beta for months.

Here is what it does. Consider scripting as an advanced feature on automatic updates, which is done now in almost every software package. I do not update my anti-virus program or my windows software it updates itself.

Scripting is the next level. It allows us to do changes like newspaper price changes, bumper editions modifications as well as order changes, etc. Rather than the user having to waste their time entering information on the correct day for a task; we send a script down the line. It does the changes.

There were a couple of hiccups along the way but here is the proof how well it works. We released scripting for everyone this Christmas. This is software support calls by week number in 2011 compared to 2010. The difference I attribute to scripting.

Week Number \ Year 2011 2010 Change %
49 498 605 -17.7%
50 502 566 -11.3%
51 487 602 -19.1%

Change in software support calls from 2011 to 2010

See the closer to Christmas the more the improvement.

Our clients were flat out now and did not need to remember what to do with their computer work ours can get on running their businesses.