I was shown today some fancy cash draws for our point of sale system which I did not like as I did not think they were suitable for my clients. We go through a tough test here before we adopt any piece of equipment for our clients, and then we release it only in small scale until our clients give it a seal of approval.
This cash draws did not get through our tests. The reasons why are interesting. Here they are in no particular order.
Shops are dirty and hard on equipment as equipment gets slammed hundreds of times per day, by people that do not know what they are doing or who are just in such a rush, they do not care right now. These draws were not heavy duty. I am sure they will break under heavy use soon. This also presents another problem that it did not look like a big job to force it open. It is only good enough to keep an honest person out.
The lock gave me concern as it had two keys both worked but they both looked very different. Does the lock even lock we asked?
Then although it was marketed by an Australian company, when we put in a few Australian notes in the slots, they barely fit in. In the slots, the flippers looked very flimsy too. I am sure with regular use they will fall apart.
The draw did not open with a lot of force, which makes me believe that over time, the users are going to have to pull it open.
As it did not look very well balanced, I have a feeling unless it is screwed in which presents its own problems, if a lot of coins are put in the front like its designed, I think it might lose its balance and fall forward when the draws open.
Now, this surprised me. No instruction came with it. Apparently, it's so simple that it does not need any.
It does show that you need to review carefully any item which we do before purchasing.