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Since we released the google map integration a year ago, much has changed. So recently, we upgraded our integration.
Now when you call an address in our software, you can see now, a directions box (see the blue arrow).
Once you enter your starting or ending point, up pops a screen with directions how to get there. This is handy for someone that is not sure of the quickest way to get there.
Now note you notice the little man in orange with the red arrow pointing to him. If you click the arrow and move him around, he shows you a picture of what the location looks like. I find it useful going to a place to see this so I know what my destination looks like.