In relation to the problems that occured recently with their stock files and the confusion that it generated with our clients, on behalf of our clients we complained both to VANA and Blueshyft.


VANA have assured us that they are aware of the problem and have addressed it.


Blueshyft replied too with the following email.

Hi Bernard,
Thank you for your email.

XChange-IT was supposed to have distributed the barcode files to the POS providers prior to our email to the network, which we believed they had, however we were informed after the email was sent that it actually hadn't happened yet.

We are immensely sorry for the miscommunication, and for the inconvenience caused.
Kind regards,

Zoe Archer
Operations Manager
1800 817 483
Pier 8/9
Level 4, 23 Hickson Rd.
Millers Point, NSW 2000


We hope it will not happen again.