BLOGS AND ARTICLES FROM THE POS SOLUTIONS TEAM

Point of Sale Software

Tyro special offer

POS SOFTWARE

I was asked to pass on a special offer for tyro EFTPOS, however, there was a slight amendment which I doubt will affect anyone as here is the lastest offer.

PosBrowser integrates seamlessly with Tyro EFTPOS. Experience the integrated difference for your in-store payments today.

Integrated EFTPOS designed for Retail

  1. Direct Integration - Our EFTPOS machines speak directly with your Point of Sale system
  2. No Manual Keying - Means no keying errors or reconciliation discrepancies 
  3. Integrated Receipts - Give your customers one integrated receipt, with their invoice and EFTPOS details all in one

Save time & money1 with Tyro EFTPOS

  1. No lock-in contracts or breakage fees with Tyro
  2. Tyro Tap & Save customers as an average are saving 7.6% on Merchant Service Fees2
  3. Until the end of January 2020 - sign up with Tyro and receive $200 in your Bank Account to get you started3. T&Cs apply

 

Want to know more, please let me know or click here!

 

Important Information

1. Tyro does not guarantee any cost savings by opting in for Tap & Save. Savings on eligible transactions processed through the EFTPOS network vary for each business depending on their card mix, transaction volume and amount, industry, and pricing plan. Eligible transactions are contactless debit card transactions less than $1,000. Tap & Save is not available on Special Offer pricing which includes some flat fee simple pricing offers or where you surcharge on debit card transactions as cost savings may not be realised. Yomani CR, Xentissimo and Xenta terminals do not support Tap & Save. For details refer to the FAQs at Tyro.com or call 1300 966 639.

2. 7.6% savings on Merchant Service Fees represents the potential savings of Tyro eligible merchants (calculated as an average), over the period December 2017 to May 2019 and was based on actual eligible transactions processed during this period.

3. Tyro $200 Cashback Offer Terms and Conditions

These Terms and Conditions together with the relevant Tyro Terms and Conditions available at https://www.tyro.com/terms-and-conditions/ (Merchant Terms and Conditions) govern this offer. By providing your details to Tyro Payments Limited (ABN 49 103 575 042) (Tyro), in connection with this offer, you agree to be legally bound by these Terms and Conditions. ‘you’ and ‘your’ mean the person or persons in whose name the account will be held with Tyro.

This offer is available to eligible persons from 9:00 am 01 October 2019 (Sydney time) until 5:00 pm 31 January 2020 (Sydney time) (Offer Period). This Offer is not applicable in conjunction with any other Tyro offer. Tyro reserves the right to extend or withdraw this offer at any time at its sole discretion. If Tyro withdraws the Offer, Tyro will honour the Offer in respect of all New Customers that have their applications approved by Tyro before the Offer is withdrawn, provided that applicants satisfy all of the Eligibility Criteria. New Customers can cancel any live application in the event that Tyro withdraws the Offer.

To be eligible for this offer, the following criteria must be met:

  1. You must have received an email from Tyro or one of its current Plus Partners (as listed at https://https://www.possolutions.com.au//) inviting you to take up this offer;
  2. You must not have held an account with Tyro within the 6 months prior to the start of the Offer Period;
  3. You must have applied to become a Tyro EFTPOS Banking merchant during the Offer Period and be approved as a Tyro EFTPOS Banking merchant within 30 days;
  4. You must not be an additional terminal or MID (additional account) to an existing location or existing ABN; and
  5. You must not be a member of a merchant group, corporate group, buying group or franchise group that has an agreement with Tyro, (the Eligibility Criteria).

Tyro may, in its sole discretion, determine whether or not the Eligibility Criteria are met.

Provided the Eligibility Criteria are met, $200 will be deposited into the bank account nominated in your application form to become a Tyro EFTPOS Banking merchant ($200 Deposit). $200 Deposit

The $200 Deposit is only payable once per ABN. The $200 deposit will be paid within 90 days after the date you are approved as a Tyro EFTPOS Banking merchant.

Tyro Payments Limited ACN 103 575 042 AFSL 471951 (Tyro) is the issuer of its own financial products. As Tyro does not take into account your personal circumstances, please consider if these products are suitable for you. You can contact Tyro on 02 8907 1700 or tyro.com and access Tyro's dispute resolution process at tyro.com/complaint-resolution-process/. Tyro may pay financial benefits and/or referral fees to our partners.

 

Want to know more, please let me know or click here!

 

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Christmas soon coming

POS SOFTWARE

It is October now, and it is already time for retailers to get ready for the holiday season. 

As the economy is doing well now and the public mood seems positive, this looks like it will be a good Christmas. The latest figures and retail figures are showing a 0.4 percent month-over-month in August 2019.

 

source: tradingeconomics.com

This is the fastest monthly rise in retail trade since February. Plus it looks good news that the US and China are making progress with their trade war and we have the interest rate cuts and government tax rebates. So it looks good.

Now you have to act as there is still have time to be in a position to generate additional revenue if you act. You need to start planning your stock ordering, which is something our point of sale software can help you do. What we recommend is shadow and focus analysis which our system can do and I will be talking about all of these soon. 

You also need to start looking at roistering again something our point of sale can help you with all this. 

Firstly can you handle Christmas?

Is your POS system ready for Christmas!  

Start checking

If you are planning to bring in some of the old POS computers “out of the closet” to accommodate the rush period, tested it to make sure it works? If it has been in the closet for a year, who knows what state they are in now?

Check the following

Have you checked that you have all the cables to connect to this equipment?

Do you have a connection into your network where you need it?

Can this equipment be linked into your system, it been a year since it is been used?

Now try it now to see if it all works if you plug it in?

The closer it gets to Christmas, the harder it gets to repair in time.

What do you need?

What is going to happen if you have extra staff and the computer register does not work over Christmas? I have seen this happen all too often when an emergency engineer gets called out on Christmas Day.

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What was your first purchase online?

POS SOFTWARE

A Phil Brandenberger of Philadelphia used his credit card over the Internet to buy on the site, NetMarket, He brought Ten Summoner's Tales, a CD by Sting on August 11, 1994. This is considered to be the first retail transaction on the Internet.

What about you?

Mine would have been some books and DVDs from a company called Amazon, which claimed to be the biggest bookstore in the world. Because of the postage costs, I had to buy a big purchase to make it worth my while. I felt really modern and was really excited. I remember then ringing my sister and talking about an hour on how it worked.

 

 

 

 

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Managing Workflows with our point of sale

POS SOFTWARE

I do suggest rather than keeping manual notes on the side that you use the different note-taking ability in our software.

There are several advantages to doing this.

You will become in your organisation better organised

You and everyone else knows where the note is and that anywhere, you do not have to be in the shop have internet, to get that note. It is much harder to lose it. There is an old joke, "I have worked everything out. I know where everything is now where is that piece of paper?"

 

Create a better and more productivity information flow

Anyone can get on the computer and get that note. If they cannot access it, they know why?

 

Scan through your documents to find the note you required

Paper everywhere and it's a pain to search

 

History

You have a history since everyone has access to that note, everyone can contribute. When it is done, it does not get tossed so you can always get it if required.

If you want to extend the capability, you can integrate our POS Software into either Evernote or OneNote both are free on the basic version. I prefer Evernote. What I like about it then is that I can be anywhere and pull out my mobile, and make a note. 

Our company policy is to store as much as possible digitally, and I suggest that you make it your company policy too.

 

 

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Using Price Changes

POS SOFTWARE

In your point of sale software, it is straightforward to change prices.

What several of our clients do, eg cafes and hairdressers have specials at certain times of the day! For example, after 2 pm, a cafe starts offering the remainder of the sandwiches and a coffee on a special deal. The sandwich that is not sold today, will probably be in the rubbish bin tonight. 

A hairdresser if she is quiet in the morning often offers a special on haircuts for seniors.

Make a Happy Hour 

If you want to experiment with such a limited-time promotion which last on a few hours, then it is worthwhile looking into the price changing facilities in our POS system as it can handle such changes effortlessly on the fly. 

Just a few taps and you are ready to go. 

Good luck and let me know how it goes.

Note the Image is by Gerd Altmann

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Offical benchmarking of businesses

POS SOFTWARE

Come this time of year, and suddenly people start talking about benchmarking. Mainly its because one major main user of benchmarking is the large landlords and now is the time of year they start looking.

The problem is that most industry groups and I have noticed banks have long since given up on benchmarking. Every business is so different so the scores vary significantly so they have given up as it is not worth the work as the results are often way off. For example, a few days ago, one of my competitors released some benchmarking figures in an industry that we know very well. As many commented, those figures do not look right at all. As several noted, It is not even consistent internally. If you look at the number of sales and the basket value, it does not match the sales dollar figures result. However, this is often a typical problem in benchmarking and definitions used. What you need to take each figure by itself and not worry about how it matches with the totals.

So you take the number of sales and compare it to yours. 

You take the basket size and compare it to yours.

You take the basket value and compare it to yours.

And you do not worry that when you multiply it out that it does not add up, there is probably a good reason, but it is not worth working out.

So when one of my clients called me to ask what benchmarking do we support and what do we recommend as his landlord was asking. We told him that the system we recommend is the ATO Small business benchmarks. It is an official standard and is easy to use. It is free, is backed by a massive data pool with over 1.4 million business in Australia. In contrast, I have seen commercial benchmarks based on only 30 businesses. 

The method that the ATO use is public and well known to anyone with an accounting or bookkeeping background. Once your books are completed, it does not take an accountant long to produce them. If you follow the ATO explanation here, you can do it yourself.

The main problems with the ATO benchmarking are that it is extremely limited the measurements on offer, so you could not use it much for point of sale management. You are not going to get the figures. I talked about above the basket sizes, basket value, number of sales, etc. The other point is the information is about two years behind so we are in 2019/20 year and the ATO figures are mainly from 2016/17 with a large chunk, unspecified from 2017/18. Still, it is free, and it is official, so for many larger landlords, it is acceptable.  If it is not enough, well at least you have a start and learnt something so you will be able to make a better decision on the something better.  

I hope this helps.

 

 

 

Let say you are a landlord and own a shop. What you want is a long-term tenant! 

Now say a pet shop that does $800,000/year turnover in that shop

So you the landlord would select the category "Pets and pet supply retailing" in the benchmarking section here  

https://www.ato.gov.au/Business/Small-business-benchmarks/In-detail/Benchmarks-A-Z/L-Q/Pets-and-pet-supply-retailing/

Look at the turnover range and see that the average such shop is about 6% to 8% rent. So you would think they would be prepared to pay $800,000 (turnover) x (6 to 8% average rent) / 52 (weeks a year) = somewhere between $923 to $1230/week

Now if you the landlord want $1,500/week, then this pet shop probably cannot do it, but if you the landlord want $1,100/week, it might be affordable for this pet shop. 

 

Now if you had a large hairdressing salon there with $800,000 turnover a year

https://www.ato.gov.au/Business/Small-business-benchmarks/In-detail/Benchmarks-A-Z/G-K/Hairdressers/

well these people if you do the calculation are prepared to pay between $1,400 and $2,300 for the right place, so your $1,500 is affordable if they want it.

 

What shopping centre owners will do is move people around to maximise the return by putting the people that are prepared to pay more in better positions. 

 

Dry cleaning is considered agency type work, and for the ATO, they think sales to being commission.  So if you are on 15% and you are doing $200,000, then the sales would be $200,000 x 15% = $30,000 sales a year. 

  

 

 

 

 

 

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Cashless debt cards

POS SOFTWARE

The Department of Social Services Cashless debit cards is now in the trial which we are involved.

 

We are currently looking to extend the number of sites so if you are interested in participating. We are very interested in talking to you. 

In some areas now, over 60% of the people have these new debit cards. For most of them, it is their only financial means. If you are in these areas, if you cannot accept these cards, you cannot make much trade with these people.

Cashless_Welfare_Card

Soon it is expected that the number of these cards will rapidly increase. It is likely that within two years, these cards will be Australia Wide as these will be I expect the primary means of paying social security.

By numbers, depending on how you count between 33% to about 50% of Australian households get social security payments and with our aging population, this is likely to increase in the future. Plus I can also see many people with drug and gambling problems volunteering to go on these cards and the courts enforcing these cards too on people with problems. 

If you want to look at it in dollar terms, we pay about $180 billion now in social security a year of which at least 80% plus will probably go through these cards. The adult population of Australia is around 18.2 million, so just with that, we are looking at about $9,000 a person a year.

For many retailers now these cards are significant and I am sure soon for many more.

I feel very proud that in our market space, we were selected to do these trials.

 

 

 

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Cross-selling

POS SOFTWARE

The most successful selling methods in retail - cross-selling.

Ideally, what you are trying to find is products that sell well to the item being purchased. For example, the purchase of a comb could be cross-sold with hairpins and elastics. 

However, in practice, it is quite hard to suddenly present items that sell well with a specific item to a customer. So what people do is place a  small pile of items on the counter that people tend to buy impulsively.

 
The first point to do is to identify these products. A quick trip to your competitors might be in order here. It will give you an idea, now check what your top-selling items, which is easy to find from your top-selling reports in our point-of-sale system are.

But your top sellers change over time. Ask yourself will today's top seller be a good seller tomorrow. Typically in retail, what you expect to see is that an item that sells 50 today will sell about 66% of 50 or about 30 tomorrow and day after that 66% of 30 and so on. What you need to do is identify today what is selling well to check you have adequate stock for tomorrow on the counter.

And it is easy in our point-of-sale system.

Go to Register reports.

 

 

Now select "Top N Stock Sales for a Given Period."

 

 

Now the following pop up.

I selected a day. You usually would put in today

 

 

Outcomes a report with the top sellers for today.

Now, these need to be checked that you have enough stock.

Experiment and try it out. If you do it right, many of your customers could be buying two items instead of one. Your basket size will go up.

Once you get experienced, you will develop a better idea of what these cross-selling products are, and I do not recommend low margin sweets. Ideally, you want items with good margin that move.

By incorporating these trends into your sales process, you proactively identify cross-selling opportunities on an ongoing basis.

 

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Retail sale Australia

POS SOFTWARE

I was quite stunned after listening to all this bad economic news in Australia, saying that retail sales are down. Well here are the latest figures and retail figures are up 0.4 percent month-over-month in August 2019.

 

 

This was the fastest monthly rise in retail trade since February. Admittedly it was .1 percent below budget but that is hardly much of a difference. When does anyone get that close to budget?

As far as retail is concerned, I would say that the interest rate cuts and government tax rebates have worked. 

source: tradingeconomics.com

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New laws on giftcards

POS SOFTWARE

Next month the new laws on gift cards come into effect in Australia. The new laws are I think similar to what is already in place in South Australia and NSW. So our software AS IS should be alright although some of the settings may need changing for people in other states. 

All your existing gift cards, that are out there are okay as they are on the old system but from Nov 1, 2020 the main point, I think that retailers should be aware of is that Australian gift cards *that are paid for* must have a minimum three-year expiry date from date of purchase.

This date must be prominently displayed on the gift card itself. 

For more details please click here.

Rather then sending out help sheets, we will be sending out an automatic update to our software. 

 

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Alipay

POS SOFTWARE

Alipay Australia

China is now Australia’s fastest-growing, largest and most valuable tourism market. Growth rates have been incredible, and they now have about 30% of total spend by international visitors in Australia. 

Added to that the number of Chinese resident and students in Australia is steadily growing, now about 30% of international students in Australia come from China.

Itwire studies have shown that 99% of Chinese tourists in Australia have Alipay. In 2018, Alipay transaction volume in Australia increased by 110% and using Alipay the amount spent per person was up by 40% and its a wide range of products that they buy here.

This is opening up a terrific market in Australia for Alipay

If you have any serious interest in getting your share of this market, I do suggest that you consider adding it as a payment type in your shop.

So we are pleased that we are offering a direct integration. It will work through Tyro EFTPOS which as Tyro has no contracts, so it is easy for any of our clients to add this payment type if they want it. If you are interested, let me know.

 

 

 

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Your scanners not reading correctly?

POS SOFTWARE

 

The common problem is that a scanner is suddenly not reading the barcodes at all well and now requires a few attempts to work.

The first thing I would try is to clean the scanner' lens. Scanners today sometimes need cleaning The leading cause is generally people touching the lens so putting fingerprints and dirt on the glass. If so, this problem is easy to fix.

Step 1: Unplug the scanner from everything.

Step 2: Use a wipe sold for optical glasses to wipe the scanner's lens. I do not recommend any standard glass cleaning solution as these often contain chemicals that can damage the lens, e.g. acetone. 

Step 3: Now use a dry cloth for spectacles to dry the lens and remove any dirt.

Some scanners can be pulled apart to be cleaned. I do not recommend that you do this. You may damage the unit, which is the last thing you want to do.

If you feel the lens need more cleaning then this, then watch this video.

Now test your scanner.

 

 

 

 

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Integrated Payment

POS SOFTWARE


Today most of our clients use Integrated Payment to automatically send the Point of Sale (POS) information when a sale is made to go to the EFTPOS unit. 

Some of the newest payment methods require it, including what I think will be one of the biggest payer, the Department of Social Security with its CDC debit cards.

Currently some of the advantages would be

1) A simplified process as there is less work for the sales assistant as they do not have to key the information manually in the EFTPOS unit.
2) Saving time
3) Eliminates errors in the manual data entry.
4) Reduces arguments are there are fewer steps.

Today the costs of integrated payment and manual are roughly identical. 

Are you holding your business back by not having it?
 

We have several very good offers for integrated solutions currently available.

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Bill payments lastest benchmarks

POS SOFTWARE

Right now what people that do Bill Payments are that some of the power companies are going to get more into it. This, I am told will open up some more business opportunities. I personally not clear as to what is happened, I have just been told that something will be arriving soon and the Bill Payment processing companies are very excited about it. 

Overall looking over the lastest results for my clients using our integrated Bill Payment service, I see a slight decline in the use of Bill Payments. Still, overall Bill Payments are a huge market, the primary plus most see in it is that it brings people into the shop. Currently taking out those that do very few, because almost certainly they are just doing their bill payments, I get an average shop doing about 1 to 3 bill payments a day.

When I looked at the sales history, it does appear that they do tend to buy more than just doing a Bill Payment. So it does seem to be working from the perspective of bringing people into the shop.

The time taken to do a transaction is minimal. My benchmark study shows seconds. 

The shop gets paid instantly.

If you are thinking of getting involved, please note there are no commitments or money upfront, no fees and if it does not work for you, you can stop using it whenever you like. 

PS If you are doing Bill Payments now, contact us as far as I know our offering is best as unlike others we do not charge or take anything out of your commission. Most importantly we probably have more billers - Australian Post, for example, I saw in a post with BPAY had about 2,000 to 3,000 billers while our Bill Payments service has over 40,000 billers. From a marketing perspective, there are many advantages in this larger pool of billers as our clients as in many areas will have a monopoly on many products as they are the selling long-tail and niche products. Also, in practice retailers today make most of their profits from items that few others have. Someone needs to pay an obscure bill, and they need to pay in cash, where are they going to go? They cannot go to a post office as they do not handle it. So hopefully, they will come to our client, once a month.

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Support today

POS SOFTWARE

Well, this is it guys, the day that we have been waiting for a year.   

Support will be as usual over the period, and hopefully, you will not need it.  If you can avoid using support over the game time, I am sure our guys on support would appreciate it, but if you have to call, they are available.

It has been a good season. I thought that Brisbane could get into the Grand Final as looking at their play and GWS, I thought they were better but no.

Still as a faithful blue Carlton supporter, I am not picking sides this year although I think Richmond, is the team to beat.  I am just hoping for a good game. I hope we get it.

Good luck on whatever team you pick. 

 

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Integrated EFTPOS now reducing bank fees

POS SOFTWARE

In the past, the big push for integrated EFTPOS with Tyro was the speed. Imagine this a customer walks into your shop, picks up a few items,  makes his way to your sales counter and sees the queue, puts the things down and walks outs. The big plus for integration was that as most people now use an EFTPOS card to buy, by having the EFTPOS integrated, you could save some time on each transaction as well as having less keying mistakes. Today I would say with improvements in technology doing EFTPOS transactions with an integrated EFTPOS  is faster than with cash.

What they now have is an option to reduce fees through least-cost routing. What it does is that when an EFTPOS transaction is done, there may actually be a few ways that the funds can flow from their account into your account. What Tyro does is select the route that is the cheapest.  Using this a merchant saves on average about 7%.

If you want to find out more, click here.

 

 

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Monitoring employee time and attendance

POS SOFTWARE

Our point of sale system comes with an incredibly advanced employee time and attendance, labour tracking, rostering, and data collection included free. This helps you control labour costs, minimise compliance risk, and improve workforce productivity. You can use biometrics which makes it easier and provides more verification.

One report that has proven very useful here is the  Attendance for a Given Period. What it allows you to do is instantly see who was at work on a certain day.

 

Where it has proven invaluable is for government regulatory compliance.  This is often now a requirement within your business, for you to be able to find out who and when your staff were at work. 

Check it out!

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Small business websites getting it seen

POS SOFTWARE

 

Retail websites

Your thinking of getting a website, the first point most people wonder about is will people come to buy off me if I have a website?

The technical term for this is SEO, and it is a problem. For any product that you sell, the odds are that many people will list it on the web for sale too. 

The first point to say is just because your product is not unique does not mean that it will not sell on the web. There are very few companies that have such unique products; almost everyone has competitors that make claims of having a similar product or service to them.

Ask yourself if you search online for a product or service, what are you looking to find out? Generally, it is either a location if they want to go there and/or a price if they want to buy and get delivered online.  That you are big or small is often a fairly minor question? If your fax paper price is $8 and the same brand is in Officeworks at $10, almost no-one will buy at Officeworks and pay more.

On the net, David can and does beat Goliath.

However, what you need to do is make sure that you are seen on Google. Today in Australia, Google has 94.7% of all searches.  

Now how do you get up high, well for most people the best strategy is to act local, and Google is built to do this. In its searches, it takes this into account, your location.

What you need to investigate is what words do people search on Google to find a business like yours. The best ones to ask are your customers, ask them "Say you were on Google and trying to find a business like mine, what would you put in?" There are also plenty of websites and tools that can help you if you want to get more technical.

 

Once you have your list to get up high in Google so you can be seen with "fax paper" as a search term is probably impossible without serious money but "fax paper near me" is not hard. Put in your website that you sell that fax paper and your location. Make sure you list the suburbs you handle, and Google will do the rest. Similarly, this will happen with any other product you see, eg dog food, lipstick, newspapers, etc. 


A decent web designer or service provider like what we have will be able to offer you practical advice on this.


Some fine-tuning will need to be done, some words you will find it very hard but many will be very easy.

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Staff performance metrics

POS SOFTWARE

Recently we upgraded in our point of sale software the staff performance metrics, so I suggest that you take another look at it.

You will find it in register reports

Now pick in the staff section the following report

 

Now what I suggest you do is print the report out for a year to get a feel of what it can do for you. What you will see is a detailed listing of what each of your employees has done for your business. Most important check the profit figures out. If you export it into the Ad-hoc reports, you can also use it to track average transaction value, profit and average basket size for each person. This will help you to identify ways to increase these measures. 

If you use this report daily, weekly or monthly sales targets. You can use this report for goal setting and budgeting as you can track everyone individual performance.

Also, another use is that as the report would be in real-time, you can evaluate who is busiest and so you can adjust your staffing levels accordingly.

Enjoy and see how you go!

 

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Scales by weight

POS SOFTWARE

If you would like to weigh items to make a bundle or package to trade in your shop like cheeses, spices, fruit, dips, potatoes and much more, then you are in luck as we have some top-quality scales on offer that integrate directly with your Posbrowser. You can now program these scales and keep pricing up to date from directly inside your PosBrowser. 

 

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Label printing scales

 

 

and produce a professional label for your shop.

 

It is extremely fast in operation. What you do is grab some items, put them in a container, then on the scale and our POS system produces a label that can be used at the cash register.

It is also advantageous if you have a deli in the back of your shop and your cash registers are in the front.

To anyone that seriously sells spices, I would say its a must.

 

 

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