January 2021

Mon Tue Wed Thu Fri Sat Sun
Fri, 01/01/2021 Retail express: Solutions for soft drink category growth

Retail Express, had an interesting article that is worth looking into on page 12. In our POS Software, it is easy to try.

It is about rearranging products in the fridge into proper categories.  Doing this, they claim you can drive sales up an incredible amount. See the arrow marked in brown.

Mon, 04/01/2021 How should you position your monitor for your eyes?

Today in retail software, many people are looking at computers for an extended period.  What can happen here is that after an extended period many start complaining of headaches and eyestrain. 

If so here are some ideas: 

Tue, 05/01/2021 Why use a Digital Receipt Solution in your shop?

Our new DTI system is a digital, paperless receipt. It is a much smarter, more attractive alternative to paper, PDF, or standard email receipts. This is because 80% of customers look at their digital receipt after purchasing. This gives the retailer a terrific marketing tool, a second chance to sell more. 

This video will give you some ideas on how retailers in the US are using it to connect to their customers.  

Tue, 05/01/2021 Newspower's ink sale file

If you are using Newspower to buy ink sales, be aware that there is a problem with the current category file. What it is, is the descriptions have been duplicated. See here.


If you try to do a regular import, all the inkjets will become Brother LC38. 

We have notified Newpower and a fix will be released soon. Until then, do not do the import.


Wed, 06/01/2021 Dynamic Currency Conversion (DCC) do you need that headache?

Say an international customer pays using their credit card. If you have activated Dynamic Currency Conversion (DCC), they get a choice of whether to pay in their own or your currency. DCC can be attractive to them. The reason is that generally, they are not interested in your currency. They want to know what it will cost them in their money. Yet, it does open you up to legal issues that I am sure no-one wants. A reasonable discussion on this is here.

Thu, 07/01/2021 Here is a checklist on how to select new gift lines


If you are dealing with giftware, you always need to select new products. These products come and go, and also you need to offer your customers new products all the time. Computers can help with the products with a sales history but are of little help here.

Thu, 07/01/2021 Tyro outage


Many of our clients use Tyro. So on their behalf we made enquires what is happening about the current outage. I have been told about 15% approx has been affected by the recent outage for a couple of days. The problem has been found. The fix is taking time to resolve, a few days. If you want to follow the progress of the outage, click here.

Fri, 08/01/2021 See where the $$ are coming from now?

Now is an ideal time to see how you are going.

To do this, retailers often measure their performance by the current to last year's figures.  Although many do this by months, working in quarters, here is better. But if you prefer months, work through this example with me now and then once you grasp it, do this analysis by months. 

Mon, 11/01/2021 How to create a happy hour for your VIP club


In 2020, one point shown was nothing works to motivate customers to buy as effectively as VIP points.  So if you want to drum up business, pick a slow time and widely announce a period of double or triple points for customers. 

It is easy and quick to set up with our software. 

To get it running 

Go to the Main Menu> System Maintenance> System Setup 

Once the page is open, select the Loyalty tab.

Mon, 11/01/2021 Tyro pickup of terminals

Is Tyro coming to replace one of your terminals? 

Check the address on the email they sent you!

It appears on some that their trading address in the Tyro system is incorrect. 

Also, as some with problems have told us, they have not received a collection email. 

If there are any such problems, please contact Tyro support on 1300 966 639.


Tue, 12/01/2021 Why use Price off rather then a discount percentage?


Studies have shown that if you are reducing a price, you are better off using a price-off amount rather than a percentage off. 

People are suspicious of the vague statements of discount percentage. Also, many cannot bother or unable to calculate a percentage off discount. 

Instead of announcing a price reduction of 10% on a $10 item, you are better off announcing a price reduction of $1. 

Wed, 13/01/2021 Warning your ‘No Refund’ Signs can be Illegal


One of my clients got in some trouble recently over a "'No refund on sale items" sign. A lawyer who is one of their customers told them that they were "misrepresenting rights available to consumers." 

Thu, 14/01/2021 What first to do if a scanner starts to fail?



Suppose your scanner plays up a bit and seems to be getting worse.

Fri, 15/01/2021 How to do transaction tracking in your system?

My recent post on refund caused some people to ask how you mark those sales made with special conditions. This my previous example was a broken item, sold cheaply as an "AS IS."

This we call transaction tracking in our system. It's an incredibly sophisticated system worth going through, but here is a brief look at how to use it.