November 2020

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6 months 1 week ago

Why now you need to take business photos?

You could use an image like this in your POS Software, Staff would appreciate when searching for a stock item an image.  However you need to promote your business. The fact is that… more
 
6 months 1 week ago

Melbourne Cup 2020

We have a public holiday in Victoria for Melbourne Cup. Do not be concerned as you will find our support will be on, as usual, today. As what we are doing is routing it through our interstate offices. You will also have access to our after-hours support. I am working too. So nothing will change.    … more
 
6 months 1 week ago

Use a Virtual Background in your Video Conferencing

Right now, almost everyone is doing some online conferencing. Almost overnight, video conferencing services have become a must, used by everyone. In business today, it is practically a… more
 
6 months 1 week ago

In a second know your best customer

  Find out which of your customers is visiting your shop the most in one second. Go to register reports> Customers > Top Customers  Put in say the last two months and Order by… more
 
6 months 1 week ago

My thoughts on retail Christmas in 2020?

Everyone is so relieved in retail that we are open for business with most retail staff returning. So no-one, unlike past years, has given us their predictions. It's so hard as it is so different this year from anything we have experienced. My thoughts, the buying public is not spending their money on concerts, restaurants, holidays, cars, etc. … more
 
6 months 1 week ago

Success is the sum of small efforts, repeated day-in and day-out

  In business, success is not a day work. Even if you make significant decisions, you need continuous small and incremental work to get it to work.  A 1% improvement a week… more
 
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6 months ago

POS Hardware on sale now: scanners, printers and scales

The sale of POS Hardware such as scanners, printers, and scales is now on. What is happening is that importers of such equipment have been sitting on stock. Less has moved then expected.  They also know that few new sales are coming till mid-… more
 
6 months ago

Retail COVID check-in, the situation now

  With COVID, many businesses have found that they need to keep some details of a visitor who stays for more than XXX minutes. The details and the times vary in different states and… more
 
6 months ago

How you can get in real-time your inventory information in seconds

Here is how by using real-time inventory management. This is so you can get many such benefits, such as having the optimal amount of stock in your shop. Say a rep is in your shop or on the phone, and you want to discuss your inventory! They have a good overview of their product overall but what they need to know is your shop situation? The odds… more
 
6 months ago

Notes on this year's software and support survey

For over 30 years, we seek feedback on the service that we provide you over the past year in an annual survey. These responses are used to assist us in improving customer service. … more
 
6 months ago

See the COVID-19 financial impact in your area

  The recent cuts in JobKeeper and JobSeeker payments are having an immediate impact on Australian family budgets. You can see it here on this website.  Halfway down,… more
 
6 months ago

Do you have software questions?

Confucius question If you have a software question, please use your support.  You paid for it, so you may as well use it.  We have the best software support, team… more
 
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5 months 4 weeks ago

Get a Free: St John Ambulance First Aid Course with Certificate

  In Australia, every organisation must have a work safe officer. I have had a client after an employee collapsed and had to be rushed to the hospital. He suddenly… more
 
5 months 3 weeks ago

Bank outage on now

It seems to be some problems with the banks now. At first, we thought it was only CBA, but it appears when I talk to our support that a few other banks like NAB are also affected. It's one of… more
 
5 months 3 weeks ago

Are you prepared? Next month is the biggest retail event ever.

This Christmas is expected (hoped) will be the biggest retail event in Australia ever, So here are some tips for this holiday season from a retail expert talks that I attended and from what is being said around the traps. Some of these are very relevant to my clients. 1) Show your trading hours… more
 
5 months 3 weeks ago

Improve your customer experience by serving them faster?

Today much of the time taken to process a transaction is independent of the point of sale software.  Greet a customer with a friendly smile. Say hello. Process the transaction The cash handling or EFTPOS Goodbyes are said,  The customer collects the goods and goes.  The industry standard is now about 40 seconds a transaction plus three seconds… more
 
5 months 3 weeks ago

Display System (KDS) are rapidly replacing printed picking slips

  A warehouse or kitchen in a restaurant is often hot, dirty, and greasy places.  Environments that are not good for computers. What used to happen is that we would put in a… more
 
5 months 3 weeks ago

Its important to be classed as an essential service.

There is a recent decision by the South Australian Government to go into lockdown as they have 35 active cases..... more
 
5 months 3 weeks ago

6 Keyboard essential shortcuts keys that our software now has

I use the button on the bottom right, a lot. .... more
 
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5 months 3 weeks ago

Labeling Bestsellers

Here is a step by step method which works to sell more which is very easy to do with our software. -Get some signs in red with the notation "Bestseller". Above are some that a pharmacy… more
 
5 months 2 weeks ago

Its time to consider late-payment fees, your decision

  A late-payment policy is causing problems now. They have always been a sore point at the best of times. Many have been waving the fee for the duration of this crisis. Some have asked people to contact them to discuss it on an individual basis.  Let… more
 
5 months 2 weeks ago

Smarter, more responsible, safer, and better queuing

Shoppers are put off your store if they see a lengthy queue, particularly if it's not moving fast. This is worse now as Australian standards need us to put floor markings every 1.5… more
 
5 months 2 weeks ago

Do you need to do an EFTpos Reconciliation?

Often you want to figure out what is going on, even if you are sure it's right. Sometimes, you need to determine that it is correct.  So if you are looking to reconcile your EFTPOS/credit payment to the banks, if so, what you find is you are reconciling your daily sales, yet many of the bank fees are monthly figures. As such, the totals will not… more
 
5 months 2 weeks ago

Black Friday 2020

This Friday it is "Black Friday", officially this is the start of the Christmas shopping season. Last year's spending on Black Friday shot up 69 percent on the previous year.   Looking at the Google trends, it looks that public interest I about… more
 
5 months 2 weeks ago

Our point-of-sale system is brilliant in reducing labour costs!

Here is one example.  In retail today, you need to invest your time in meeting your consumer desires. When you are doing this, you must plan the roster by need. It is better to design this roster for the shop business needs and make changes for the business/staff realities later. You should do it as far ahead as possible as this gives everyone… more
 
5 months 2 weeks ago

Success breeds confidence

No-one runs before they walk. In computers, learn something.  Use it and once you achieve success, then use your success to go further.      .... more
 
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5 months 2 weeks ago

Your debtor situation now in your business

My previous post on late-payment fees brought up a few inquiries.  What is now the debt situation now in the business compared to last year? Well, the quickest way is to go into register reports > customers trial balance. Put in a date, you can pick any date you want, like I put a date most than three (3) years ago. … more
 
5 months 1 week ago

Our Black-Friday sales will continue

It was Black Friday. Many of our suppliers now see this as their final chance to move the retail point of sale equipment before Christmas comes. So they decided to offer some outstanding offers. .... more