August 2019

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1 year 8 months ago

World Wide Web today

It's World Wide Web Day or #WideWebDay for computer people. It's staggering when you think that its 30 years since they came up with it. Remember the dodgy telephone connections we used to use?.... more
1 year 8 months ago

Epay cutoff

Many of you yesterday were cut off e-pay. Many of these people got a shock when it happened. I was surprised as we received no official warning either even though we have heaps of clients on this platform.  This could surely… more
1 year 8 months ago

Colour monitor

If you want to improve the look of your front counter, then this idea is sometimes done and it is quick. Replace when its time the old computer screen like this one. Old monitor for the tip  … more
1 year 8 months ago

Future of resturants

This report from the US is fascinating.  In 2015, Americans spent more money at restaurants than at the grocery shop. Forty percent of all new leases in Manhattan this year, more than clothing stores, banks, and health… more
1 year 8 months ago

Retail benchmarks for shops with point of sale systems

We are working on a new type of debit cards that are coming to Australia. While doing so, we came across some benchmark figures for retailers with point of sale software, which I am sure you will find… more
1 year 8 months ago

Map your shoplifting.

Drawing a map of where your shoplifting is happening in your shop can be very useful. To do this, you need to have done a stocktake in your point of sale software. Now what we want to do is draw up your shop on a big piece of paper or white cardboard. I suggest using a pencil as you do sometimes need to correct it. To get the figures either use a… more
1 year 8 months ago

Signage when its a problem

A person owns a chicken shop. When he comes to work on Friday morning, he finds this big sign from KFC plastered on the side of his store. Pointing to a KFC store 800 metres up the road.  He thought this went too far, as… more
1 year 8 months ago

Touch screens some current problems

Our POS system is built for touch, and recently touch screens have taken off. I think the reason is a  combination of the new lower prices which make it almost the same price as a regular monitor, that windows 8 and… more
1 year 8 months ago

My latest qualifications

One point that I am really proud of, is that today anyone can sell you a computer, a website and software but with my company, you get people that know what they are talking about.  Now each one of these was a solid week of work here.  … more
1 year 8 months ago

How to start cross-selling

As a benchmark, the average basket size in an SMB retail business in Australia is about 2.54. If yours is below that, you need to look at cross-selling. In any case, even if you are over that figure, I would say that proper cross-selling techniques will increase revenue for your shop..... more
1 year 8 months ago

Hacking By Malicious iPhone Cable On Sale For $200 US

Here is something to make you think guys.   It looks like an Apple lightning cable. It works as an Apple lightning cable. But it gives a hacker a way to tap into your computer remotely..   .... more
1 year 8 months ago

Buy now pay later vs credit cards

Right now if you go into any shopping centre, you will see almost everyone is offering a buy now pay later(BNPL) option. There is little choice for many shops as Australians are dumping credit cards and going for them. Already more than a million Australians have stopped using credit cards and are using these services..... more
1 year 8 months ago

AI for selling more

I was invited today to go to the AI FOR BUSINESS SUMMIT   We have been into AI for many years. A while ago, I worked out that almost half the out of stock problem in a typical client of ours can be avoided by the use of our AI ordering system in your POS Software..... more
1 year 8 months ago

Problems with Afterpay Touch Group

Many of you are having problems now processing Afterpay Touch software. We are aware of the problem. We are talking to them. They and us are treating it as a priority. We have been told that this afternoon there… more
1 year 8 months ago

Tattslotto app

the lotto We have been talking for a while with Tabcorp about our concerns with their app and a POS system.  In particular that we feel the Lotto app needs to differentiate between lotto card paid… more
1 year 8 months ago

Notifying us of a change in business ownership

A person rings us and asks for support. We do not know him although we know the shop. He then asks us for information on how to get a customer listing. Okay, do you see the problem we have? Here are several… more
1 year 8 months ago

Afterpay Touch network support update

If you are using the Afterpay/Touch system for your Telco products and are having some problems with it, please contact Afterpay/touch now as they have a fix. For those that want to know what happened exactly, the… more
1 year 8 months ago

Integrating video surveillance and the POS system

The best and most important area in the shop to install security cameras is at the point of sale as that is where the cash is located, so that is where most fraud takes place. Integrating your video surveillance with the POS system makes a lot of sense. This example shows a skimmer being installed by some shop thieves. Your staff may not be… more
1 year 8 months ago

Afterpaytouch patch error update

They have released information on how to fix the problems caused by this month’s Microsoft security update. I recommend that if you do this that you make sure the person doing it is very knowledgable on all… more
1 year 8 months ago

Wi-Fi vs. Cable which is better

You have a computer in the back or in an awkward position in the shop that you want to connect to your POS system. You have two choices now Wi-Fi or cable.  As for Wifi today it is fantastic particularly if you have it meshed. Plus you do not need to pay for cable installation, which can be a bit if you need an electrician and/or a shopfitter to … more
1 year 7 months ago

Computer and body posture

The ergonomic problems with POS computer systems are not where people are serving. These people are only for a computer for a short time, and they move around a lot but in the back-office when people can be for extended times just be staring at a computer. Now, as far as I know, there are no specific requirements for ergonomics and computers but… more
1 year 7 months ago

Market researching products to sell

Your POS System can tell you what has sold well in a department and it will tell you what has sold well with another product. This is all good stuff for upselling. The problem is that you are looking at is what was in your store, which is only a tiny subset of the products available plus it is only telling you what *WAS*. What you need to know is… more
1 year 7 months ago


They have released fresh information on how to fix the problems caused by this month’s Microsoft security update..... more
1 year 7 months ago

Staff Security levels

The mere presence of you having a correct security procedures system often deters theft. If a staff member sees cameras, if they see proper procedures in the POS software, then there is less likely to be trouble. It is essential that you do take retail loss prevention seriously..... more
1 year 7 months ago

Franchise expo yesterday

Franchise expo Melbourne 2017 I go every year to the franchise expo.  I find it useful as I meet people, get ideas and see what is out there. This year I saw it was bigger than ever. Looking around, you always see something that seems… more
1 year 7 months ago

Loyalty programs

The overwhelming majority of our clients would have some point of sale loyalty program in place in their shops.  As a rule loyalty scheme, to do it properly should cost about 1% of sales. So if your shop is doing $500,000 a year, your budget for a loyalty program is about $5,000. Years ago Garth Brennan from our company wrote an article here… more
1 year 7 months ago

Microsoft to fix current update problems

UPDATE!   The latest Microsoft update has been a nightmare. I estimate that over a thousand of our client's point of sale computers were affected. Now finally, we have been advised that Microsoft Support are able to assist you if… more
1 year 7 months ago

Compare yourself

One successful and popular method of improving a business is called kaizen. It originated in Japan, and the word translates to mean change (kai) for good (zen). It works by using an approach of continuous, incremental improvement.  The idea of kaizen is that you work on making small improvements. Every day you fine-tune your processes and… more
1 year 7 months ago

EFTPOS/Credit reliability

If EFTPOS unit goes down, a typical effect today is that a merchant loses about half their business and  I guarantee that this figure will go up. We have some merchants serious thinking of giving up cash altogether in which case it will be 100%. A short time ago almost every EFTPOS unit went down with a problem from Telstra. Yesterday CBA had a… more