July 2019

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Mon, 01/07/2019 Cause marketing

Cause Marketing is simple to set up with our point of sale system and something you might want to try. What you are trying to do is leverage a charity to help your business. I do suggest though if you are trying to do something like this that you do mean it, people are not fools. If they talk to you, it will not take long for them to see through you if it is false. Besides, it will mean something more to you if it is real. 

 
 
Tue, 02/07/2019 Single Touch Payroll

Single Touch Payroll (STP), I had a few enquires today about it and questioning the advice sheet that we issued about when they need to be ready for STP. What is happening, I think is that all these salesmen for payroll and accounting systems are starting to push everyone to get their systems that they are giving my clients questionable and possibly misleading information. 

The current situation is listed here.

 
 
Wed, 03/07/2019 Calculation of Stock Shrinkage% and Damaged%

After you do a stocktake when you do your financial figures, you will need the following four numbers.

 
 
Thu, 04/07/2019 Slow-moving stock

Stock planning in retail is tricky. What you do not want is a shop full of slow-moving stock, you need stuff that sells! Besides the problem that this stock is taking up space and capital, it is also not bringing in customers.

There are several ways to identify what is your slow-moving stock, but as a rule, a stock item that sells under $100/year is slow-moving. The first point before you can do something is to identify all these items.

So go to Register reports > Stock > Slow moving Stock lines

 
 
Fri, 05/07/2019 Get your stock turns now!

Stock turns ( often called the Inventory Turnover) is one of the most commonly used measures used in stock control. What it measures is how many times you turn over your stock.

Now that you have done a stocktake, it is the perfect time to do a full review of your stock turns.

Traditionally it is calculated as 

Stockturn = (Cost of Goods Sold) / (Average Inventory cost)

 
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Mon, 08/07/2019 Shop profit and sales this year to last year

The $64,000 question many of you will be asking now is how well did I do this year in my shop compared to last year. Just how am I travelling? 

 

Now is a good time to find out and it is very easy to do.

 

Go to Reporting Documents > Dissection Family Class Period Sales Comparison.

 

 

 
 
Tue, 09/07/2019 Graph your sales results

The Russian writer Ivan Turgenev wrote: "The drawing shows me at one glance what might be spread over ten pages in a book" 

A picture is worth a thousand words.

Often it is much easier to see trends in your business by looking at graphs of your sales by over time. Doing this, you can quickly see how you are travelling. You’ll know where you are going went up and down. You can determine what effect the measures you took helped you meet your goals.

 
 
Wed, 10/07/2019 You need to be rebooted your computers at least weekly

 

Many of you never switch off your main computer. If so this post is for you.

This is not good practice. What happens is that many of the updates and patches, the computer requires a reboot to complete. If this reboot does not occur weird things happen.

 
 
Thu, 11/07/2019 Staff passwords

Too often we see the passwords in our client's shops ignored and treated like a joke. It does not have to be and let me point out that many of you can be held responsible for misuse of the system. If you treat the matter lightly then so will your staff.

What you need to do is give your staff the resources to do their jobs, which means giving them access to your point of sale software. However you do not have to give them access to all the system. What out system allows you to do is select exactly what they can have access too.

Please go to

 
 
Fri, 12/07/2019 Yesterday EFTPOS outage

Signs like this went up yesterday, as ATMs and EFTPOS machines on Thursday afternoon, went down. Our call centre like so many others took a hammering. There was little we could do. It appears that the big problem was in the debit card transactions if it had been credit, it would not have been that bad as almost everyone with credit has a debit account too. The only workaround that sometimes worked was to use the card manually.

 
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Mon, 15/07/2019 Amazon prime day sale

 

It is Amazon Prime Day today in Australia, which is an annual shopping event on Amazon exclusive to Amazon members. It is their big push for sales today, so its a good time to review their Australian operations. Now if you want to see if Amazon affects you today is the day.

 
 
Tue, 16/07/2019 Retailing by the weather

Retailing by the weather

The recent cold and wet wave sweeping across Australia show how weather can affect retail sales. The effect is stated to be 3.2%. 

 
 
Wed, 17/07/2019 Plan for EFTPOS outages

A few days ago EFTPOS went down, almost every point of sale software support bay like ours was hit by our clients ringing up asking what is happening. Yesterday Westpac went down in many places because every other EFTPOS provider was working we go even more calls what is happening. Unfortunately, there is little we can do once the EFTPOS goes down.

 
 
Thu, 18/07/2019 Warning on discounting below cost

Our Point of sale software can be set up to issue a special warning if a stock item being scanned price is under cost. This warns people scanning that item at the cash register that something is wrong and needs to be checked.

If you feel that you may have a problem here or you just want to check if you are selling too many items that are excessively large discounts,  I suggest you do is run the following report. 
 

 
 
Fri, 19/07/2019 Using PLU and SKU numbers

 

PLU (Price Look-Up code)   and SKU (Stock keeping unit) numbers are used to sell items at the cash register without scanning.

Often they are used because many items are not easy to put on a barcode such as alcoholic drinks at a bar, fruit, vegetables, cardboard sheets etc 

 
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Mon, 22/07/2019 Stock you do not want.

Sometimes you are so happy to get rid the last of a certain stock and somehow it comes back. There are many reasons eg someone else puts order in this week or a supplier sends it out to you thinking you want it.

In our system, it is possible to mark an item say like a magazine and a book (where it happens a lot)  so if that item arrives is already marked. We call this "Do not receive." You can either do it in stock maintenance, and in-stock received. See the red arrow.

 
 
Mon, 22/07/2019 Bill payments, to do or not to do?

 

The number of bill payments over the years have dropped over the counter, but it is still a big market, so many of our clients do process Bill Payments over the counter. The big plus is that it brings people into the shop. 

 
 
Tue, 23/07/2019 POS Solutions in the Top 10 POS Solution providers in APAC 2019

 

We are delighted to confirm that POS Solutions has been selected in the Top 10 POS Solutions providers in APAC 2019.

Today they notified me that 

 
 
Wed, 24/07/2019 Mesh WIFI

What is proving very useful in many retail shops now is mesh WIFI. What is happening is that it is excellent to rig a computer and use it around the shop. Some uses are free cash registers and stock control units where it is convenient to be able to move the computer to the point where it is needed. 

The problem can be that often people have dead spots or areas of horrible reception. You can get an app on your smartphone to identify these spots.

 
 
Wed, 24/07/2019 New EFTPOS monitoring

What the recent outages which brought almost all EFTPOS terminals down in Australia have shown is that it is very hard for a retailer or for us to determine what has gone wrong initially. 

We all know something is wrong, but what? Could it be the terminal in the shop, the connection or the EFTPOS network? What I find worrying, is from these recent outages, it became clear that many people working on the EFTPOS network for support did not know initially that something was wrong either. Then as the support lines overloaded, soon we all knew something was happening.

 
 
Fri, 26/07/2019 Wasted discounts

Technically a wasted discount in retail is a discount that you give for an item that you would have sold without the discount because consumers would have bought the products at a full price so the discounts didn’t generate extra sales or volumes. This is a big problem in loyalty marketing as the first ones, in general, to take advantage of discounts are the regular customers the business has.

 
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Mon, 29/07/2019 SHOPLIFTING STATISTICS

The following are a selection of points from the newest US study on loss prevention; you can read the full list here.

 

The average shrink rate is now 1.33%, which is slightly up on previous years.

41% of retailers surveyed reported increases in overall inventory shrink.

 
 
Tue, 30/07/2019 Impulse marketing

I was reading an article in better retailing here. It certainly gave me something to think. Pepsi has a Head of Impulse category, and he explained how the PepsiCo system works and that in one trial it increased sales by 17%.

Well, it is straightforward to do with our system, will not take you very long to set up, and if it works why not try it?

And its easy in our point-of-sale system to do it.

Go to Register reports.

 

 
 
Wed, 31/07/2019 Tablets in point of sale software

A lot of people like to use standard computer tablets in retail POS systems which work beautifully with our system.

The immediate problem is that people, including staff as well as customers, have been known to steal them. As such what they need is some way of protecting them so what retailers do is have strap like this