March 2019

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2 years 1 month ago

Anti virus and old versions of windows

Microsoft antivirus no longer supports XP, AVG anti-virus no longer supports XP, AVAST no longer supports XP,  etc. Most no longer support Windows 7 either.  As such some of our clients, of our point of sale software are running into a problem that old versions of windows are no longer supported and now it appears that most of the antivirus… more
2 years ago

Enjoy a lovely free cup of coffee while training in our training room

Customer training Our point of sale software is a living, breathing entity. It is continually being improved. We are extending its functionality all the time, even if you know it today soon… more
2 years 1 month ago

Afterpay T2 Platform Shut Down

  Afterpay touch.... more
2 years ago

Fingerprint security

Many of the management functions in your point of sale software such as voiding a transaction, changing prices and stock quantities should only be accessed by senior management.  To protect these functions, the best, the quickest and easiest method now available are fingerprint scanners.… more
2 years ago

Free Westpac EFTPOS offer

WestPac six month free EFTPOS offer Westpac has offered our clients, particularly if they are with Westpac, some exciting news. For the next few weeks, they are… more
2 years ago

Do you have a Chinese policy?

One point that surprised me when I went to the New Retail ’19 conference which is considered  Australia’s largest retail gathering was directed I think at the medium to large retailers was the importance that these people saw in the Chinese market.  What became apparent is that almost every Australian retailers there is looking at this market,… more
2 years ago

WINERY POINT OF SALE: Gracebrook Stables

Gracebrook vinyard Whitfield in North East Victoria is the Gracebrook Vineyards a lovely winery, it rates 5 out 5 on trip advisor. ​  .... more
2 years 1 month ago

How to avoid Point of Sale EFTPOS fraud?

Two people are required to make EFTPOS fraud. This is a particular problem with those people that do not have an integrated EFTPOS. It does happen accidentally too. To make it work, the thief needs a person who pays goods and then signifies that it was paid with an EFTPOS. They then enter in nothing in the EFTPOS unit.  If you do not reconcile… more
2 years ago

Ripped receipts

Receipt_message.png.... more
2 years ago

Minimum requirements on a receipts

    Some queries on yesterday post, it is mandatory for a business to issue a receipt if requested by the client. It is an ACCC requirement that all receipts must include the following.... more
2 years ago

How long does a lifetime software license last?

Just a quick question? Say you brought some software with a lifetime licence, how long would you expect that this software will work for you?  This question has been puzzling us since a client of ours brought it to our attention yesterday. They purchased some software over the net, subject to the laws of the "State of New York, USA" and paid… more
2 years ago

Tabcorp commissions to its agents?

the lotto The Lott is changing their commission structures, the following organisations • Australian Lottery and Newsagents Association • Lotteries Retailers Associations (LRA) • The Victorian… more
2 years ago

Facebook, Instagram, Whatsapp all down

facebook down I am trying to figure out what to do with my life since Instagram & Facebook are STILL down  .... more
2 years ago

Safety Stock

Safety stock is an additional quantity of an item held in the inventory to reduce the risk that the item will be out of stock. It acts as a buffer stock in case sales are greater than planned and/or the supplier is unable to deliver the additional units at the expected time.… more
2 years ago


AUSTRALIAN PAYMENT CARD FRAUD 2018 This report now available makes quite interesting reading..... more
2 years ago

Speed of Mobile wallet vs contactless Cards

Many smaller businesses are now using tap-and-go terminals for financial reasons as customers are much more likely to do small transactions, e.g. $2 using contactless more convenient and quicker as they do not need to enter in any PINs. For this reason, I think mobile wallets will work even better in SMB businesses as people tend to be reluctant… more
2 years ago

Examine your real-time profit position

You can know how you are doing financially with daily figures from your point of sale software. This will show you some of the most crucial retail KPIs to give you a detailed insight into your shop. These insights provide you with better business decisions and let you know exactly how you are doing. Go to cash register reports Select in sales… more
2 years ago

Warning on your laybys

Lay-by sign Our point of sale software has an extremely powerful layby system, which many of our clients use. It does everything in laybys. One problem that came up a few days ago was a customer took a … more
2 years ago

Omnichannel vs. multichannel retailing

Omni-channel retailing is now all the buzz in retail, a recent example I spoke about here was from Tabcorp which in their  Retailer_Information_Pack_Tatts in their future marketing plans show this diagram to show how much extra business they get from a retail customer if they can get him to go online too.… more
2 years ago

Counterfeiters are printing fewer notes but they are better quality

Australian counterfeit found per state I found this article very interesting about the state of counterfeiting in Australian dollars.  I tend to agree with the writer that small… more
2 years ago

Next month Windows 7 End-of-Life

Windows 7 end of life popup Next month, Windows 7 users will start getting pop up reminders from Microsoft that Windows 7 will no longer be supported after January 2020 and that its life… more
2 years ago

Parcel deliveries by weight

Parcel deliveries A point that surprised me when I went to the New Retail ’19 conference which is considered  Australia’s largest retail gathering was the importance of parcel delivery in… more
2 years ago

Cash Handling Expenses 

Recently we have seen great deals on EFTPOS being made available for our clients. Now by the nature of how EFTPOS works, it is easy to determine its costs to your shop but have you ever asked yourself what the cost… more
2 years ago

It is better to make your own digital signage

I was asked a few days ago about whether I thought it was worth it for a retailer to hire a digital display? To do it, they were quoted $3,000 which they believe is a reasonable price. Here is an example, which I think you will agree with me looks effective. … more
2 years ago

Analysing your customers

Customer reports In your point of sale software in the menu, you will find a series of reports under the heading Customers.  Now start dividing your customers into four groups. I recommend… more