February 2019

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2 years 1 month ago

EFTPOS - a tip

What can happen is a customer does a transaction,  pays using an EFTPOS card and is given an invoice. The problem can be if the customer's EFTPOS name does not match the name on the invoice.  So what actually happened… more
 
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2 years 1 month ago

Light weight automatic barcode scanners

Light weight automatic barcode scanners   Firstly make sure its compatible with our point of sale software. Some are not, some are partly and some are fully compatible.… more
 
2 years 1 month ago

click-and-collect

Click and collect When a retailer opens an eCommerce site to supplement their store it is as if they are opening a new shop. This one is online and like starting any new shop it is… more
 
2 years 1 month ago

Chinese Lunar New Year 2019

Here are the Chinese New Year lamps going on today on at Southbank  Melbourne. Chinese New Year 2019 To everyone celebrating Chinese New Year, we’re wishing you happiness and health over… more
 
2 years 1 month ago

Our survey for 2018 is now closed

Survey I want to thank all the people that took part in our annual survey in 2018.  Every year for the past 20 years we have been surveying our clients to see how we have been going forward. Its… more
 
2 years 1 month ago

Seasonal marketing

Seasonal marketing is a great way to advertise your shop. For example, those of you in shopping centres would have seen how the centres went all out gone all out to welcome the Chinese New Year 2019, the Year of the Pig to attract visiting Chinese who number annually about 1.4 million and Australians with Chinese ancestry who number about 1.2… more
 
2 years 1 month ago

Offer customer-friendly payment methods

You cannot afford to have a potential customer struggle to pay. Customers today have a wide option of payment types which they want to use. For example today I went into a shop, and I did not have my wallet on me. If… more
 
2 years 1 month ago

Suppliers how are you going with them?

Good suppliers are essential to retailers but they are always changing and what our point of sale software can do is show you over time exactly what you are doing with each of your suppliers. It makes fascinating reading. As a rule, I think that suppliers are often accessed on various factors like price, reliability, location and competency… more
 
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2 years ago

Today is "Clean Out Your Computer Day"

It is a fun holiday but it has a real and necessary purpose. Like much else mechanical, dirt, smoke, dust and pet hair can damage your computer. In a computer generally, the problem is two-fold.... more
 
2 years ago

Your old printers do not work

Old printers being prepared for the tip Something goes wrong in the computer and attached to it say was a point of sale receipt printer which although old worked well and now suddenly it no longer… more
 
2 years ago

Valentine's Day 2019

The question often raised is, do I have the right stock NOW in my shop. Well, it is a good question now that Valentine's Day is tomorrow and in this 11th hour, it is an excellent question to ask.  Firstly how does Valentine's Day look this year? Well according to google… more
 
2 years ago

Stock control

A good point of sale stock management system keeps count of goods and reorders supplies when levels get low. This is important as scenes like this of out of stock hurt in the short-term your sales but in the long-… more
 
2 years ago

Wireless security cameras

What is saving retail now are security cameras from shoplifting, it seems to be the only evidence that the courts are accepting. However, have a read here on monitoring and the law if you have or intend to… more
 
2 years ago

Importance of good cameras

I spoke yesterday about good cameras, today the issue came up about skimmers which turned out to be an excellent example of why I do believe that all businesses need good cameras. A skimming device These come in many types and are widely available on the web. What a skimming device is, is an electronic device used by criminals that generally are… more
 
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2 years ago

Australian major supermarkets top ten sale department 2017 to 2018

A supermarket   I think you may find this interesting. I decided to make a table of the top ten sales department of the major supermarkets in Australia in 2018 and 2017 and then compare it. Sales… more
 
2 years ago

Less paper saves money

Paper on our desks Remember when we all had desks like this. Each page costs a calculation for a laser printer a few years ago estimated that an average cost was between $0.05 to $0.08 and went up… more
 
2 years ago

Sales targets that are challenging and believable

A major problem with setting up sales targets is that  1) If they are too high soon, no one pays attention 2) If they are too low, then its no challenge, what people tend to do here is once they make the budget to stop. What you need are sales targets that are challenging and believable? Well, our clients have an automatic system that can do… more
 
2 years ago

XP almost dead

Recently Touch, a major supplier of electronic services in our market space announced it was dropping XP. This is the last major supplier left that was using XP. The reason is just that there are not enough users of XP to justify the cost of supporting it.… more
 
2 years ago

Newspapers continuing slump

Years ago here because of the importance to many of my clients, I used to analysis newspaper sales. In those days the newspaper companies ruled a large slice of Australia's retail stores. Milk bars, newsagents, lotto agencies and small supermarkets would go into a panic after a threat of a newspaper rep to cut off their newspapers as newspapers… more
 
2 years ago

Ransomware

  Currently, I estimate that every month we have at least one point of sale client having issues regarding Ransomware and unfortunately many of our customers are falling victim to Ransomware attacks. We have had… more
 
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2 years ago

Speed and antivirus software

Anti virus software Antivirus software does slow down your point of sale system, fortunately, there are a few things you can do. The problem.... more
 
2 years ago

Direct integration with accounting software

Direct integration with your accounts With your point of sale software, there are two schools of thought about direct integration..... more
 
2 years ago

Margin on eCommerce

I attended yesterday, the New Retail ’19 which is Australia’s largest retail gathering. It brought together over 2500 retail leaders and learners for a three immersive day to explore omnichannel retail, fulfilment strategy and partnerships. Some of the stuff was an eye-opener, and it is going to take me a while to digest much of it. … more
 
2 years ago

Order tracking

Tracking delivery monitoring Order tracking allows your customers to know where their order from you are at any time from when you shipped it till when it is delivered. There are many reasons… more