Blogs published on 20-03-2020

Coronavirus a rant

POS SOFTWARE

 

The NBN in a client site was supposed to be installed on the 28/02/20. It got delayed till the 19/02/20, then was cancelled but in the last few hours, NBN got someone else, so the NBN installation was done, but from the internet company's app, it is clear that they have not got the word that it is installed.

Yesterday they rang the internet company, asked for accounts said their details to the automatic service and got cut off with an automatic message that the installation was cancelled but that the internet company would contact them when a new install was scheduled. So they rang for support and put in their details and it again they get an automated message to say that the installation is cancelled but that the internet company would contact them when a new install was scheduled. 

So they ring support again. This time they do not say the details requested. They wait almost an hour on the phone till they get through to support, the Philippines is in lockdown because of the virus, and they have been transferred to India which is on partial lockdown (people working but at home). The support guy who is flat out said that he could not help them, but told them that they need to write an email to the internet company at this address with their details explaining the problem. This they did.

Yesterday the app is still showing that they are no installed by the NBN. So they ring the complaint department and cannot get through, they can see an email address to complain if they want.

No internet and no ETA!

I wonder what the total bill for economic disruption will be for this virus. 

 

 

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.
CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Image CAPTCHA
Enter the characters shown in the image.