Blogs published on 25-01-2019

Another cheap attack on us

POS SOFTWARE

A competitor made another nasty attack on us, the last attack on us readers here may recall was to attack us as our prices were too low. Their solution was interesting, they raised their prices. 

Now they made some new claims against us. My first reply was ignored, so I made a second reply with this and took a screenshot here.

Reply to a complaint

When this was not published then I complained and asked that this attack be removed. Failing that if they wish to stand by this attack that my reply be published. It is after all natural justice that if you are attacked somewhere that you be given a chance to respond back at the place that you are attacked. Afterall we do have a Right of reply that "generally means the right to defend oneself against public criticism in the same venue where it was published" in a site that claims to be open.   

Both of these rights were denied bluntly.  So giving the readers the wrong impression that these claims are true. They are not, for example, I estimate that the savings in our XchangeIT could save a typical user of ours compared to a user of their system on XChangeIT, about $400/year in transport costs plus give our users a considerable saving in time and cash flow every month. These figures would be much higher if they are in the country. 

I ask that either this attack is removed or that my reply is published or that the site put up a notice that it is not open or fair.

Comments

How is it possible for you to have more newsagency clients, now then a few years ago? There were over 5000 then and now there are about 3500, where do your numbers come from?

If I add the number of systems you claim and the number that tower systems have and then add a few more systems, I get over 3500 which is impossible even if every newsagent has a computer system which is certainly not true.

> How is it possible for you to have more newsagency clients, now than a few years ago? There were over 5000 then and now there are about 3500, where do your numbers come from?

We have not released our numbers for quite a while for legal reasons so we are not making any claims up or down. When we did quote figures we did offer a mutual offer to a competitor for a  confidential audit of both our systems of the numbers to resolve this issue by a third independent party. This offer was rejected. Then we signed an agreement with them which included a clause that we would not quote comparisons so we stopped quoting figures at all.

>If I add the number of systems you claim and the number that tower systems have and then add a few more systems, I get over 3500 which is impossible even if every newsagent has a computer system which is certainly not true.

Yeah, this has been stated many times. You do not need to be Einstein to see the figures do not add up. They do not even make sense.

Let me say this, I know X the number of newsagents, I know Y the number newsagents I have and the figures some are claiming and in no way does it match X-Y.

 

 

 

 

 

 

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Ecommerce choices for Small Businesses

POS SOFTWARE

Our users are mainly picking these two options now for doing e-commerce and both are excellent choices.

 

This is  the option I suggest particularly if your web technical software knowledge is small

 

The big plus for WebTail for our users is that as its part of their point of sale system, it works like something they are used too. You can use it with only minimal training. Often the same day you are up and running. Updates, costings, stock quantities etc are all done as you do it now. This is where point of sale software is going combining online and the shop into one system. Customisations are included in the price and you can be very creative with your designs. Our users have local support too.

 

My second choice

WooCommerce

WooCommerce is a fine option. Its big plus is that if you know something about the web, a simple version is available free. You cannot beat free. If you want extras though you need to pay. WooCommerce marketing model is you get a basic version free but if you want extras you have to pay.

Most people that know Wordpress can use it almost immediately. You need to be comfortable with using WordPress as WooCommerce is part of WordPress.Support can be a problem as its email ticket support and forum support so if you have a problem you need to email today the problem, you will probably get an answer tomorrow with probably a request for more information so it may take your technical people a few days to work out.

The operation, unlike Webtail, is manual you will need to go back and forward with two different systems.

They are both highly flexible, both professional e-commerce solutions, both have great reports and both can grow with your business.

There are other options my clients are using 

Magento, I find very similar to WooCommerce, I think if you are looking at a big online shop it is better but you will need a web developer. One of our clients spent over $20,000 on a Magento site so unless you are highly skilled on web software so I would say that WooCommerce is probably a better option for most of our clients then Magento.

Shopify which is a subscription-based service, like WooCommerce anything other than very basic does cost. So unlike these other options, you pay a percentage of each sale to Shopify. Its customisation is much more limited, generally what people do is pay a professional developer to set up their online shop. A big plus here is that hosting is free but its free only on their site.

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