Software Help Desk Support

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Closing On: Saturday, 31 December 2050
Category IT Helpdesk and support
Department IT Helpdesk and support
Location
Job Type:
Full-Time
Duration:
Travel:
Full time
Australia wide
Job Description:

We are always looking for good professional team members willing to serve our clients in a respectful and friendly manner so if you have a sincere desire to be of service to our clients we would like to discuss it with you.

We use VB6 and are moving to .NET and SQL. Currently we have built our success on providing first class support and user-focused assistance.

So we regularly looking to find people with newsagency experience interested in computers although those with none may apply if they have well-developed verbal communication skills to join our support team.

You will be working in a very fast paced, dynamic and busy environment expertise in posbrowser or a similar program would be advantageous. You will also be responsible for ensuring support is provided across the large user base. The role involves working closely with our development team, providing low level technical support and diagnostics. Client support is usually conducted via phone and email, however on-site visits are also required. Preference will be given to demonstrated experience in a similar Point of Sale environment with a proven understanding of a service desk and call management system as part of a team delivering a client service role.


Occasional travel to regional or interstate sites for up to a week may also be required.


Preferred Skills:

Qualifications / Experience and attributes required:


*Formal qualifications are not required
*You will need to pass a test on networking and Microsoft windows.
*There will be some lifting required.
*You must have a motor car and a valid car license.
*Knowledge of DOS will be an advantage
*Knowledge of computer hardware, including computer peripherals such as modems, network cards, printers, etc
*Some after hours support is required.
• Possess good written and oral communication skills including negotiation and liaison skills.

 

To apply for the position please click here.

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