April 2020

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Thu, 02/04/2020 New CRM software release

Large companies for years have been integrating their CRM (Customer relationship management) into their point of sale software. Today with coronavirus its more important than ever, so we are pleased to announce that we have added and extended our CRM facility in our software.

You will find this new CRM section in our reporting menu here.  

 

 
 
Fri, 03/04/2020 What sells now?

With Coronavirus, it is clear that there is a major change in what retailers are seeing selling. 

The question raised now was do I have the right stock NOW in my shop. Another important question is do you actually have the stock you think you do? It is so easy to forget what you have when selling is so abnormal, here is a report that can help you.


And it is easy in our point-of-sale system to find out what is selling.

Go to Register reports

 

 
 
Sun, 05/04/2020 Covid 19 Guard for Retail

We were offered about a week ago to promote and market these screens that allegedly help to stop the spread of the coronavirus

I know that some of our competitors have been actively promoting these type of screens and some of our clients asked whether we have such screens too.  Strictly speaking, we do have them but we are not promoting them for the simple reason that we cannot see how they can work.

 
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Mon, 06/04/2020 Lowering labour requirements

 

Our POS System is great for lowering labour costs, but now in our current crisis, it has proven brilliant in reducing labour requirements.

Here are some points people have told me.

- Try working from home as much as possible, we do have a remote model that most of our users can switch too.

 
 
Tue, 07/04/2020 Researching Your Business Online

Right now, when people go to a shop, consumers know what they want, they plan their trip carefully. Shopping is not a social activity now. If they browse, it is online. They know what they want, and they go straight in for it. They do not look right and they do not look left. 

If you want them to come to your shop you have to make sure that people online can find you and they are clear about what you have.

We call this type of online activity - The local Web. I think it is worthwhile studying this diagram because this is where you need to be now.

 

 
 
Wed, 08/04/2020 Amazon employees tested for Body Temperature

From Sunday, March 29, Amazon began temperature tests on its employees and support staff are healthy when they arrive at work.

Anyone over the CDC-recommended 38 degrees was asked to return home and to come back to work after they’ve gone three days without a fever.

They are now rolling it out to all their employees.

 

 
 
Wed, 08/04/2020 Bauer Media what is happening???

 

As many of you know Bauer Media has been doing some intense cost-cutting including closing its entire New Zealand arm.

Now it looks like it is trying to amend the agreement for Seven’s magazine assets, however what is worrying is if you read this article about it here.

 
 
Thu, 09/04/2020 Changes in trading

Overall now, I estimate from our client base that general retail is down about 30%, much less in essential retail shops but there is another effect of this virus in that people are changing their spending patterns.

This is where your experience tends to work against you. What you are used too often does not apply in times of crisis like this one. 

Here is a report that can help you, 


Go to Register reports

 

 
 
Fri, 10/04/2020 ePay

We are currently converting our POS software to handle the latest ePay system. We have tested it and it works. What we are waiting for final approval, so we are confident that we will be rolling it out next week. Which is plenty of time to make the 30th June deadline with plenty of time to spare when Touch system is expected to close!

 
 
Fri, 10/04/2020 ePay update

ePay has just notified us that retailers that use POS Solutions will not be charged a monthly fee.

I believe Touch was charging many of clients weekly fees, so actually, our clients will be better off under ePay on this.  

To see what ePay have to offer please look here,

 
 
Sun, 12/04/2020 Mass use of thermal scanners coming

This is my prediction, already overseas in many countries, thermal scanners been deployed in any place which is public gathering places and businesses. It is is very simple, it measures your temperature, and if you are 38 degrees or over, you are told to go away. 

I know that several retail malls have stated that they are looking into introducing them soon. Even though they do have limitations, they are working.

 
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Mon, 13/04/2020 Retailers that are essential services

 

I was attending an online meeting and one point that I think made a lot of sense.

 
 
Tue, 14/04/2020 Tip: If Your shop is temporarily closing?

 

Quite a few of clients are in the city and in malls and unfortunately have made a painful decision to make a temporary close.

If so here are some tips for your Point of Sale system and a bonus one for the shop.

Unlike many other POS systems, it is quite safe to turn off our equipment with our system

1. Make sure that you have a backup of your system which you are going to take home.

 
 
Wed, 15/04/2020 Local shops trading through Coronavirus

Retailers are telling me that it is great to see just how the people who never saw before are surprised by just how much stock they do have in their shop. As a result, they have many new customers now.

This is helped as many retailers are now displaying enormous flexibility, and bring new products, arranging collection points for telephone, click and collect, using social media and e-commerce sites and pushing home delivery. I think it is inspiring.

 

Here is what one enterprising retailer, I saw doing.

 
 
Thu, 16/04/2020 Communicate with your customers

Managing your customer expectations is now critical with Coronavirus. People are concerned and confused and need reassurance your shop is acting on the current events and that you are taking their health seriously. 

Now your customers know that much is happening and are looking for information. They are also looking into contingency plans. When this is over, you want to be in those contingency plans. 

 
 
Fri, 17/04/2020 Video Conferencing tips

Over the latest few weeks, I have been doing a lot of video conferencing, and I have discovered that it saves a lot of time. I also find that it is much better to talk to someone seeing them with a video link then talking on the phone. I suggest that you try it too.

I now even have family conferences on zoom; we all meet up online.

Here are a few tips, I have put together to help you do video conferencing.

 
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Mon, 20/04/2020 Adjusting shop hours

 

In line with pretty much every retailer in the country, many of our clients are now adjusting their trading hours in some form or fashion. Sometimes it is forced on them by the malls, sometimes it is voluntary due to the new marketing conditions and often it is because of the deep cleanings everyone doing now.

 
 
Tue, 21/04/2020 What is trending now in retail?

If you need some ideas on what is selling now, this procedure can be used.

Click on Amazon website here. 

This gives you a list of the top-selling items on the Amazon platform broken down by department

Click on the appropriate department for you e.g. stationery or pet supplies

Now out will pop the top-selling items in that department updated hourly.

 
 
Wed, 22/04/2020 Shops are starting to re-open

 

In much of the world now and Australia shops are tentatively starting or planning to reopen. Schools are starting to reopen. I would imagine within four-weeks most shops will in some form or another be open. 

So its time to seriously start planning. 

 
 
Wed, 22/04/2020 Useful links for the JobKeeper payment accounting

 

Here is the ATO requirements for JobKeeper

For most of you, the big issue is the turnover test. You need to be 30% down on the same period last year. There appears to be no pattern, some of our clients are way over last years figures, and some are way down.

 
 
Thu, 23/04/2020 Security in the shop

I was talking to this woman, in a lotto shop, normally security is a minor issue to them, the centre has security guards and is full of people as it is always busy. Now they are holding out but where are the security and they are worried about it?

New times bring changes and new problems. One of them is you need to be proactively thinking about preventative security measures. Robberies, shoplifting etc are still happening.

 
 
Fri, 24/04/2020 Facebook Live Webinar!

We would love for you to attend our next Webinar, which will be hosted through Facebook Live, next Thursday, 30th April 2020. 

The agenda will be:


-Sales Comparison Reporting - Report on how much the COVID-19 restrictions have affected your business

This is a frequent problem now as both the government mainly for jobkeeper and many landlords are asking for this information

-Top and Bottom Selling Items

 
 
Sun, 26/04/2020 COVIDSafe app

 

The Australian government has just released its COVIDSafe app whose aim is to assist with the process of identifying those who may have been exposed to COVID-19 so we can take measures to help stop the spread of the disease.

It aims to speed up the process of identifying people who have been in close contact with someone diagnosed, quickly stopping the further spread.

 
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Mon, 27/04/2020 Large organisations payments systems are in trouble

 

If you deal with large organisations, what you will notice is that currently, their payment is now all over the place.

 
 
Mon, 27/04/2020 Having your accountant do jobkeeper paperwork

 

I understand that now times are tough and more draining then the actual work is the stress that we are all feeling today, so many people are confused and looking for professional help.

 
 
Tue, 28/04/2020 Your Business Should be Online

We are now in the middle of a long-term pandemic, people are now forced to change buying habits, and this pandemic effect will be over two months which is long enough to form new shopping habits.

 
 
 
 
Thu, 30/04/2020 There is no evidence that cash spreads COVID-19

There is a lot of scaremongering now over the coronavirus with snake oil 'solutions' being proposed. One of the claims made is that cash is not safe, and those contactless payment methods should be used if possible.